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Client Service Officer

National Credit Insurance -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Benefits

Work from home
Parental leave
Paid volunteer leave

Qualifications

Organisational skills
Financial services
Communication skills

Full Job Description

Why NCI?

At NCI, our employees are at the heart of everything we do. As Australia's leading Trade Credit Insurance Broker, we partner with companies (our clients) to protect their profits and help them grow. Our dedicated team of almost 200 employees across Australia, NZ and Asia are client focused, welcoming and supportive.

About this role

Due to an internal career opportunity, a vacancy has arisen for an Account Manager - Credit Limits. Within this role you will work alongside a team of colleagues servicing your own portfolio of clients. Responsible for liaising with insurers (underwriters) and negotiating credit limits on behalf of your clients, this is a fast-paced role requiring exceptional communication skills (both written and verbal).

Duties include:

Updating clients on insurer decisions in a timely manner.
Following up insurers on behalf of your portfolio of clients.
Ensuring client update letters are sent weekly,
Demonstrating initiative to resolve any issues that may arise with daily processing and taking appropriate action.

This is a 'hands on' customer service role; accurate data entry will be key to your success, as will be your ability to communicate and negotiate effectively and positively with different stakeholders.

This opportunity is a permanent, full-time position, Monday to Friday. The role is based in our Adelaide CBD office with hybrid work from home options available upon successful completion of your training. (WFH up to two days per week). Whilst the majority of client servicing is conducted over the phone or email, there may be occasional face to face client interactions and events including an interstate visit once per year.

About you

Our ideal candidate will demonstrate:

Experience working in a high volume. fast paced role with direct client interaction.
Either a genuine interest or experience in the credit/insurance/financial services industry.
A positive, proactive, can-do attitude.
Sound communication, attention to detail and organisational skills.
The ability to pick up processes and multi-task. (You will be required to assist other team members with their portfolios).

We will provide you with comprehensive training and support to ensure your success.

What we offer

NCI provides a wonderful work environment with hybrid work, additional leave, paid parental leave, volunteer days, team lunches and more! We are focused on career development opportunities for our employees and people who join us often stay for a long time! Our leaders are down to earth, we work hard, and we have fun doing it. Visit our website https://www.nci.com.au/careers/ to find out more.

Application and questions

To apply, please submit a cover letter and resume that addresses why you would like to join NCI in this position. For a confidential discussion about the role, please call the People & Culture team on 1800 882 820.

Apply Now

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