In-Demand High paying Jobs in New South Wales

Customer Operations Lead, Claims
Fetch Pet —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
7d
Private KINDERGARTEN ENGLISH Tutor and Mentor: In-Home and Online
JDN Tuition —Elizabeth Hills NSW
- $35 - $60 an hour
- Part-time
- Senior Secondary Certificate of Education
- In-person
- Communication skills
Quick Apply
Growth (Analyst, Junior)
coreflow —Sydney NSW
- $200,000 - $400,000 a year
- Full-time
- AI
- Relocation assistance
Quick Apply
Sr. Technical Architect 3
Genpact Australia Pty Ltd —Sydney NSW
- Full-time
- Azure
- Computer Science
- English
Quick Apply
13d
Growth (Lifecycle Marketing)
coreflow —Sydney NSW
- $250,000 - $450,000 a year
- Full-time
- CRM software
- Serving
- Relocation assistance
Quick Apply
School Cleaners (Coffs Harbour)
ISS —Coffs Harbour NSW
- Part-time
- Employee discount
EOI - Client Service Supervisor (Government and Schools)
ISS —Sydney NSW
- Full-time
- Administrative experience
- Working with children
- Cleaning
- Employee discount
St Agnes Full Time or Part Time Groundsman
ISS —Port Macquarie NSW
- Part-time
- Communication skills
- Time management
- Employee discount
Account Executive
ezyCollect by Sidetrade —Sydney NSW
- Full-time
- Hybrid work
- ERP systems
- Agile
- AI
- Parental leave
- Referral program
Quick Apply
School Cleaners- Yamba, Wooli & Grafton
ISS —Grafton NSW
- Part-time
- Employee discount
Private ENGLISH EXTENSION 1 Tutor and Mentor: In-Home and Online
JDN Tuition —Epping NSW
- $35 - $60 an hour
- Part-time
- Senior Secondary Certificate of Education
- In-person
- Communication skills
Quick Apply
Cafe Assistant - Smithtown
ISS —Sydney NSW
- Café
- Employee discount
Manager Everyday Banking Pricing
Commonwealth Bank —Sydney NSW
- Full-time
- Writing skills
- Analysis skills
- Product management
6d
Mental Health Clinician
Stride —Miranda NSW
- Part-time
- Management
- Writing skills
- Communication skills
11h
Sales Consultant | Willoughby (part-time)
Fitness First —Chatswood NSW
- Part-time
- CPR Certification
- First Aid Certification
- Gym membership
Quick Apply
6d
Sales Consultant | St Leonards Club (full-time)
Fitness First —St Leonards NSW
- From $65,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Gym membership
Quick Apply
8d
Sales Consultant | Bondi Spring St (casual)
Fitness First —Bondi Junction NSW
- CPR Certification
- First Aid Certification
- Gym membership
Quick Apply
8d
Aladdin Client Engagement (ACE), Associate
BlackRock Investments —Sydney NSW
- Hybrid work
- In-person
- AI
- Leadership
- Tuition reimbursement
- Work from home
Principal Product Manager - Verification & Activation(Exchange)
Crypto.com —Sydney NSW
- Full-time
- Remote
- SQL
- Product management
- APIs
- Health insurance
- Annual leave
Quick Apply
Engineering Lead/Manager, Risk (Relocate to Singapore)
Airwallex —Sydney NSW
- Full-time
- Management
- Computer Science
- Salesforce

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high paying jobs near new south wales

Customer Operations Lead, Claims

Fetch Pet
Sydney NSW

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Communication skills

Full Job Description

About Fetch

Fetch is how modern pet parents give their pets the best care . One pink app for insurance, health, and care – easy, fair, and kinda fun. We've raised our Series A from Lightspeed and Airtree, customers love us (rated #1 by Choice Magazine!), and we're growing fast.

Your role

You’ll lead the Customer Operations team that delivers Fetch’s pet treatment support and claims experience. This is the moment our promise matters most: when a pet is sick, a pet parent is stressed, and they need us to be understanding, clear and easy to deal with. Your job is to make sure every interaction is handled with care, decisions are made quickly and fairly, and the function runs with strong judgement, high standards and real operating discipline.

This is a leader-builder role: you’ll coach the team, set the standards and operating rhythm, build the system (process, calibration, playbooks), and jump in to lead the difficult moments yourself. You’ll also partner deeply with Product and Engineering to fix journeys at the source, and design the right human + AI workflows, including handoffs and escalation paths.

Title: Customer Operations Lead, Claims
Location: Sydney (Hybrid) preferred or Remote considered
Compensation: Competitive Series A salary + meaningful equity

What you’ll do

Run a high-performance team: Coaching, feedback, hiring, capability-building; set clear expectations; bring strong rituals and cadence; drive culture of continuous improvement (tangible high standards, not just vibes).
Own the daily operation: Queue health, turnaround times, capacity planning, and service levels - and stepping into escalations/complex cases when needed to protect quality and fairness.
Build the operating system: Reporting/dashboards, playbooks, training, and escalation paths that make great judgement consistent and lift performance every week.
Design the end-to-end journeys: Make the pet treatment/claims experience seamless across humans, AI, and partners (vets and other stakeholders) - with clear handoffs, monitoring, and constant feedback loops for continuous improvement.
Partner with Product, Engineering, and Risk/Compliance: Turn customer + frontline insights into real improvements: remove friction, reduce repeat contact, improve decision clarity, and keep the operation consistent and compliant.

What you’ll build

This isn’t “manage the inbox.” You’ll build the system that makes care feel effortless:

A high-performing Customer Ops team with strong coaching, role clarity, and measurable excellence
Service metrics that actually run the business: CSAT, NPS, turnaround time, first-contact resolution, quality scores, leakage, plus external review ratings you want to keep improving
An automation + human collaboration model: what gets automated, what needs judgement, and how handoffs + escalation paths work
A claims/treatments experience that feels intuitive and caring: paying vets or reimbursing customers with clarity, speed, and empathy - even in grey-area cases
A continuous-improvement loop wired into product: root-cause analysis, journey fixes, and measurable impact

About you

You’re a customer-obsessed operator who can lead teams and do the hard graft, and it’s a great fit for a dynamic ops lead who's ~1–2 years away from a Head of Ops role:

Must-haves

Experience in a fast-paced, digital, customer-facing environment (high-volume, high-trust, high-standards)
Track record of delivering excellent customer outcomes (e.g., consistently high CSAT/NPS/reviews and fast turnaround times)
Proven people leadership: coaching and building a high-performance team, including confident performance conversations
Strong judgement and empathy in difficult, emotional, or ambiguous situations
Systems mindset: you improve the machine, not just the moment
Comfort collaborating cross-functionally with Product and Engineering (and working well with Risk/Compliance constraints in regulated/high-trust environments)
Experience improving journeys through root-cause analysis and shipping product/process fixes
Strong written communication and ability to set standards through playbooks and examples

And the perks:

Competitive Series A salary + meaningful equity
Hybrid working (3 days Sydney office, flexible WFH)
Latest MacBook Pro and a top setup
Two team retreats each year
Office dogs for cuddles and interruptions
Bean to cup coffee machine, unlimited fruit and snacks. Toblerone on-tap

How to apply

Apply via the link, along with a quick note highlighting (bonus points if you include a photo of your pet ):

A customer operations system you built (team + metrics + cadence) and the outcome it drove
The most "magical" customer experience you've given someone in a high–stakes moment
One product/journey fix you drove through to shipped change

Apply Now

Refine Your Search

high paying jobs in new south wales

Customer Operations Lead, Claims

Private KINDERGARTEN ENGLISH Tutor and Mentor: In-Home and Online

Growth (Analyst, Junior)

Sr. Technical Architect 3

Growth (Lifecycle Marketing)

School Cleaners (Coffs Harbour)

EOI - Client Service Supervisor (Government and Schools)

St Agnes Full Time or Part Time Groundsman

Account Executive

School Cleaners- Yamba, Wooli & Grafton

Private ENGLISH EXTENSION 1 Tutor and Mentor: In-Home and Online

Cafe Assistant - Smithtown

Manager Everyday Banking Pricing

Mental Health Clinician

Sales Consultant | Willoughby (part-time)

Sales Consultant | St Leonards Club (full-time)

Sales Consultant | Bondi Spring St (casual)

Aladdin Client Engagement (ACE), Associate

Principal Product Manager - Verification & Activation(Exchange)

Engineering Lead/Manager, Risk (Relocate to Singapore)

I want to receive the latest job alert for high paying in new south wales

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