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Customer Operations Coordinator

Myer -
Docklands VIC

Apply Now

Job Details

Casual
19 hours ago

Benefits

Employee assistance program
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
E-commerce
Communication skills

Full Job Description

Job no: 945138
Work type: Casual
Location: Support Office - Docklands

Myer Group brings together iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, sass and bide, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond.

Myer Group is looking for a Customer Operations Coordinator to contribute to the efficient and customer focused delivery of the Customer Operations team. You will be supporting both internal and external stakeholders with online and fulfilment customer service support.

Casual, ongoing role based in our Myer Group Head Office, with opportunity to work on weekends
Great opportunity if you are passionate about delivering exceptional customer experiences
Flexible hybrid working model, mix of working from our Docklands office, & work-from-home

About the role:

Respond to enquiries from Stores and the Myer Customer Experience Centre (MXC) via phone and email.
Investigate and resolve online order and fulfilment enquiries from Stores, Distribution Centres, Drop Ship Vendors (DSVs), and third-party logistics providers (3PLs).
Provide guidance, support, and approvals to MXC Circle Leaders in the resolution of customer escalations.
Complete allocated daily operational tasks accurately and within required timeframes.
Process refund requests submitted by the MXC and DSVs through Freshdesk.
Monitor, review, and action outstanding alerts from WebCOM alert queues.
Ensure all work is completed in accordance with company policies, compliance requirements, and operational procedures.
Minimise risks relating to shrinkage, systems, and compliance while maintaining a strong customer focus.
Continuously seek the best outcomes for customers and stakeholders.

About you:

Strong verbal and written communication skills, with confidence communicating via phone and email with a range of internal and external stakeholders.
Experience in, and a sound understanding of, online fulfilment and eCommerce operations.
The ability to work independently while recognising when to seek support or escalate issues.
Excellent attention to detail and a high level of accuracy.
Proven ability to manage competing priorities and consistently meet deadlines in a fast-paced environment.
A customer-first mindset with a passion for delivering positive outcomes.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Benefits to you:

We're committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:

Team member discounts: Generous discounts in-store and online
Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.
Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles
Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.

With more than 125 years of retail heritage, it’s an exciting time to join.

Your future starts here — help shape what’s next at Myer Group.

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 12 Jul 2026 AUS Eastern Standard Time

Apply Now

Refine Your Search

jay jays jobs

Customer Operations Coordinator

Art Director

Social Media Manager

Senior eCommerce Manager

Senior Treasury Operations Analyst

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Senior eCommerce Manager - Projects

Senior Product Coordinator - Just Jeans

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