Silverchain is Australia's leading in-home care specialist, providing health and aged care services to 105,000 clients a year. Silverchain has been trusted by Australians to deliver care that is differentiated by quality and safety for nearly 130 years.
We provide complete in-home care services in Western Australia, South Australia, Victoria, Queensland and New South Wales, in partnership with our clients, as well as governments, primary health networks, local health districts, retirement communities, private companies, and hospitals and health services.
Our services comprise of nursing, palliative care, home help and support services, hospital in the home, allied health services, and the provision of equipment. We employ more than 4,400 people, including nurses, doctors, allied health, care experts, and a dedicated research and innovation division.
Reporting to the AI Lead and working collaboratively across the organisation, The objective of the AI Product Owner is to own and evolve Silverchain’s AI enablement of front-line staff with practical, frontline‑focused change that directly improves how our providers care for our clients.
What's on offer
- Full-time, fixed-term for 12 months. Monday-Friday 76 hours per fortnight.
- Hybrid role - working from home flexible location VIC, WA, SA, NSW or QLD.
- Working for a non-profit organisation, you can salary package up to $18,500 tax free.
- Everyday discounts, including discounted vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
- Comprehensive health and wellbeing resources and support.
What we're looking for
To thrive in this role, you'll need to have:
- Clinical background such as a Registered health professional (nursing, allied health, social work, or equivalent) OR demonstrated experience working in sustained, close collaboration with clinical teams in a home-based, aged care, or community setting.
- Demonstrated experience designing and delivering technology adoption programmes, digital change initiatives, or clinical informatics implementations. Evidence of moving a workforce from reluctance or low engagement to sustained use of a digital tool.
- Experience designing and delivering technology adoption programmes, digital change initiatives, or clinical informatics implementations.
- Development of product roadmaps following agile product development
- Exceptional interpersonal communication skills, able to build trust with frontline clinicians and strong written communication for training materials, reports, and executive briefings.
The role
As the AI Product Owner:
- Own and maintain the Silverchain AI Adoption Playbook, the standard methodology for all AI-clinical tool deployments, covering pre-launch through to scale.
- Design and execute structured, phase-by-phase adoption journeys for each tool in the portfolio, with defined milestones, exit criteria, and escalation pathways.
- Contribute to business cases and investment proposals for new digital tools by providing adoption feasibility assessment and realistic uptake projections.
- Working collaboratively with multiple teams developing, training design and Delivery solutions.
- Design role-specific training pathways for each tool, differentiated by technology confidence level.
- Own the Silverchain Adoption executive reporting and outcome metrics across all deployed tools.
- Build genuine working relationships with clinical managers across all Silverchain service areas, treating them as adoption partners rather than passive recipients of technology deployment.
Why choose Silverchain
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective. We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility. As a not-for-profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to
To submit your application, click ‘'.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
