In-Demand Complaint resolution Jobs in Parramatta, Nsw

People Advisor
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Case management
- No degree
Quick Apply
3d
First Nations Team Manager – Service Contact Centre
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Claims Manager - Medical Indemnity Professional Conduct Claims
Avant —Sydney NSW
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance program
Recreational Duty Supervisor
Bayside City Council —Arncliffe NSW
- $51,605 - $57,797 a year
- Part-time
- Customer service
- Supervising experience
- First Aid Certification
- Parental leave
- Employee assistance program
4d
Senior Client Delivery Manager
Optus —Macquarie Park NSW
- Organisational skills
- Leadership
- Parental leave
- Employee discount
3d
Customer Resolution Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Financial services
- Parental leave
5d
Call Centre Officer
CanTeen AU —Sydney NSW
- $68,700 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
Compliance Officer - 12 Month FTC
moomoo —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
- Health insurance
- Gym membership
Quick Apply
Call Centre Operator
Healius Corp. —Sydney NSW
- 8 hour shift
- Sales
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
13d
Reservations Manager - Emirates Wolgan Valley, a Ritz-Carlton Lodge (Sydney CBD based)
Marriott International, Inc —Sydney NSW
- Full-time
- Customer service
Night Manager (Student Accommodation)
Scape Australia —Kensington NSW
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Employee discount
People Advisor
Australian Financial Complaints Authority —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Case management
- No degree
3d
HR/Payroll Guided Implementations Consultant (AU) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- AI
- Time management
- Parental leave
Quick Apply
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Senior Dispute Resolution Specialist - Investments and Advice (24 month contract)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
Quick Apply
Collections Officer
Bridgit —Sydney NSW
- Remote
- Annual leave
2d
Communications Adviser
AFCA —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- Communication skills
Quick Apply
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Front Office All Rounder
Accor Apartments & Realty —Sydney NSW
- Weekend availability
- Hospitality
- Customer service
- Communication skills
12d
Head of Resident Operations
Keyton —Sydney NSW
- Full-time
- Budgeting
- Leadership
- Communication skills
- Referral program

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complaint resolution jobs near parramatta, nsw

People Advisor

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Administrative experience
Case management
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

About the role

Make a real impact by supporting fair, timely and people‑centred outcomes.

Reporting to the Manager, People Advisory, the People Advisor will provide practical, timely and consistent people advisory support to leaders and employees across AFCA. With a focus on standard employee lifecycle activity and routine to moderately complex employee relations matters, you’ll support people matters from initial intake through to resolution, helping ensure a fair, consistent and well-documented approach.

What you’ll be doing

Provide timely and practical advice to leaders and employees on standard people matters, employee lifecycle processes and routine to moderately complex employee relations matters.
Support case management across flexible work arrangements, performance, conduct, probation and disciplinary processes, ensuring clear records and appropriate escalation.
Support leaders to apply fair and consistent processes, including appropriate communication, consideration of relevant information and clear outcome documentation.
Prepare accurate employee lifecycle and change documentation, including employment changes, letters, records of discussion and other standard people documentation.
Maintain accurate employee and case records, ensuring information is handled confidentially and in line with relevant policies and processes.
Identify emerging risks, themes and improvement opportunities, escalating complex or sensitive matters to People Partners, the Manager, People Advisory or the Senior Employment Relations Consultant as appropriate.
Work collaboratively with People Partners, the Senior Employment Relations Consultant and the broader People & Culture team to support effective people outcomes.
Contribute to improvements across People Advisory processes, tools and reporting.
Support cyclical People & Culture activities and broader team priorities as required.

Qualifications

What you’ll bring

Tertiary qualifications in Human Resources, Industrial Relations or a related discipline, or equivalent practical experience.
Experience in a People Advisory, HR generalist or employee relations role supporting leaders and employees with people matters.
Working knowledge of Australian employment legislation, modern awards, policy application and procedural fairness principles.
The ability to interpret awards, legislation, policies and procedures and apply them in a practical and consistent way.
Experience supporting employee lifecycle administration, employee change documentation and routine employee relations case management.
Strong written communication skills, with the ability to prepare clear, accurate and sensitive people documentation.
Sound judgement, strong attention to detail and the ability to manage multiple matters while maintaining confidentiality and accurate records.
A collaborative and customer-focused approach, with the confidence to work within defined frameworks and escalate complex or high-risk matters when required.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

complaint resolution jobs in parramatta, nsw

People Advisor

First Nations Team Manager – Service Contact Centre

Claims Manager - Medical Indemnity Professional Conduct Claims

Recreational Duty Supervisor

Senior Client Delivery Manager

Customer Resolution Consultant

Call Centre Officer

Compliance Officer - 12 Month FTC

Call Centre Operator

Reservations Manager - Emirates Wolgan Valley, a Ritz-Carlton Lodge (Sydney CBD based)

Night Manager (Student Accommodation)

People Advisor

HR/Payroll Guided Implementations Consultant (AU) - Remote

Customer Care Coordinator

Senior Dispute Resolution Specialist - Investments and Advice (24 month contract)

Collections Officer

Communications Adviser

SVP Client Delivery & Regional Lead APAC

Front Office All Rounder

Head of Resident Operations

I want to receive the latest job alert for complaint resolution in parramatta, nsw

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