In-Demand Customer service representative Jobs in Mango Hill, Qld

Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
Guest Service Agent (Casual)
InterContinental —Brisbane QLD
- Communication skills
- Hotel experience
Customer Service Attendant
Freedom Fuels —Brendale QLD
- Weekend availability
- Customer service
- Fuel discount
Reddy Express Aspley - Customer Service Representative
Reddy Express - OTR Group —Aspley QLD
- Part-time
9d
Customer Support Officer
Queensland Government —Brisbane QLD
- Temporary
4d
Customer Service Advisor
Velocity Truck Centre —Brisbane QLD
- Overtime
- Customer service
- Employee assistance program
12d
Reddy Express Morayfield - Customer Service Representative
Reddy Express - OTR Group —Caboolture QLD
- Part-time
Guest Services Agent (GSA) - Casual
Arise Hotels & Apartments —Brisbane QLD
- Urgently hiring
- Hospitality
- Microsoft Office
- Agile
Member Services Officer – Procedural Grants and Membership
Australian College of Rural and Remote Medicine —Brisbane QLD
- Full-time
Branch Member Consultant
HCF —Brisbane QLD
- From $66,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Parental leave
- Pet insurance
10d
Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Client Services Representative - AEC Kedron
Animal Emergency Centre —Kedron QLD
- Part-time
- Administrative experience
- Communication skills
Quick Apply
eDiscovery Client Services Associate Director
Epiq Systems, Inc. —Brisbane QLD
- Weekend availability
- Master's degree
- Bachelor's degree
- Conflict management
Client Services Coordinator
Translationz —Brisbane QLD
- Administrative experience
- Organisational skills
- Communication skills
9d
Reddy Express Morayfield - Customer Service Representative
OTR —Caboolture QLD
- Weekend availability
- Customer service
Cargo Customer Service Agent
Menzies Aviation —Brisbane QLD
- Part-time
- Microsoft Office
6d
Customer Service Coordinator
Cement Australia —Pinkenba QLD
- $73,392.86 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Work from home
- Parental leave
Hotel Services Team Member (Guest Service Agent)
Vignette Collection —Brisbane QLD
- Part-time
- Hospitality
- Hotel experience
- Parental leave
Guest Service Agent
Avani —Brisbane QLD
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
11d
Guest Service Agent
AccorHotel —Brisbane QLD
- Full-time
- Writing skills
- Front desk
- Communication skills
Quick Apply

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Customer Support Specialist

Macquarie Group Limited -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Analysis skills
AI

Full Job Description

The Customer Support team is a high-impact specialist unit within Macquarie's Customer Service and Support division in Banking and Financial Services. The team functions as the final internal escalation point for the most complex and sensitive customer cases.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Customer Support specialist, you will play a pivotal role in case management of customer vulnerability including instances of financial abuse, family violence, and mental health challenges while conducting deep-dive investigations into complex complaints such as fraud and scam related matters. This purposeful role balances robust risk management and regulatory compliance with genuine empathy, ensuring our Customers receive expert support, care and fair outcomes during their most challenging moments.

What you offer

Ability to handle deeply sensitive customer situations such as family violence, elder abuse, or financial hardship with genuine care, patience, and professional boundaries.
Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine fair outcomes.
As the final internal escalation point, you need to be adept at managing high-pressure conversations with Customers, brokers, and stakeholders to resolve disputes and reach a consensus.
You are eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
A solid understanding of the Australian banking regulatory landscape, with a specific focus on RG 271 (Internal Dispute Resolution) and industry standards for managing vulnerable customers.
The role requires collaboration with cross-functional teams, including Customer Protect, Product teams, and frontline business units, to ensure a unified approach to sensitive Customer matters.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Apply Now

Refine Your Search

customer service representative jobs in mango hill, qld

Customer Support Specialist

Guest Service Agent (Casual)

Customer Service Attendant

Reddy Express Aspley - Customer Service Representative

Customer Support Officer

Customer Service Advisor

Reddy Express Morayfield - Customer Service Representative

Guest Services Agent (GSA) - Casual

Member Services Officer – Procedural Grants and Membership

Branch Member Consultant

Night Guest Service Agent

Client Services Representative - AEC Kedron

eDiscovery Client Services Associate Director

Client Services Coordinator

Reddy Express Morayfield - Customer Service Representative

Cargo Customer Service Agent

Customer Service Coordinator

Hotel Services Team Member (Guest Service Agent)

Guest Service Agent

Guest Service Agent

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