In-Demand Servicenow technology Jobs in North Melbourne, Vic

IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
1d
Senior Change, Problem and Incident Coordinator
Bank Australia —Collingwood VIC
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Parental leave
- Gym membership
ITSM Specialist - Service Level Manager
Leidos —Melbourne VIC
- Full-time
- Annual leave
Service Management Analyst-Junior
Unisys —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Communication skills
Cyber Security Assurance Analyst
Kinetic —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Negotiation
9d
Field Operations Lead
Treasury Wine Estates —Melbourne VIC
- Full-time
- Management
- Business
- Leadership
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
Senior ServiceNow Solution Developer
Tata Consultancy Services —Melbourne VIC
- SharePoint
- APIs
Senior Delivery Lead, Portfolio (12-Month FTC)
ANZ Banking Group —Melbourne VIC
- Contract
- SharePoint
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
ITSM Support Analyst
Bunnings —Hawthorn East VIC
- Full-time
- Management
- Analysis skills
- Agile
- Parental leave
5d
Infrastructure Analyst
Tata Consultancy Services —Melbourne VIC
- Azure
- Management
- Administrative experience
ServiceNow GRC Architect
Tata Consultancy Services —Melbourne VIC
- Administrative experience
- APIs
Customer Service Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Management
- Computer Science
- Customer service
- Health insurance
- Parental leave
12d
Manager - Service Management - Cloud
Interactive —Port Melbourne VIC
- Full-time
- Management
- AI
- Leadership
Quick Apply
ServiceNow Developer
Accenture —Melbourne VIC
- Full-time
- CAD
- APIs
- Communication skills
- Parental leave
Senior MuleSoft Developer
Delivery Centric Technologies —Melbourne VIC
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply
21h
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Cloud R Analyst
Epicor —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science

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IT Operations Specialist

Reece Group -
Cremorne VIC

Apply Now

Job Details

Full-time

Qualifications

ITIL Certification
Customer service
CCNA
Technical support
ITIL
IT support
ServiceNow
Communication skills

Full Job Description

IT Operations Specialist

About Reece

Our journey began more than 100 years ago, and while we’ve grown a lot since then, our focus has stayed the same: supporting the trade with quality products, expert service and people who genuinely care. Today, the Reece Group supports residential, commercial and infrastructure customers across Australia, New Zealand and the United States, helping deliver essential services that keep communities safe, healthy and running smoothly.

We’re a forward-thinking, technology-driven organisation with a strong focus on service, continuous improvement and building a better world for our customers by being the best. At Reece, you’ll work with knowledgeable, supportive people in a culture that values teamwork, development and doing things well.

About the Role

We’re looking for a customer-focused IT Operations Specialist, to support to our team members across our branch network, support centres and warehouses, helping resolve incidents and service requests with care, urgency and attention to detail.

As part of our Level 2 support team, you’ll be an escalation point for more complex technical issues. You’ll manage tickets through ServiceNow, document and update incidents, contribute to the knowledge base and look for opportunities to improve, automate or simplify the way we support our people.

This is a fast-paced, high-volume environment where your problem-solving skills, technical capability and commitment to service will make a real difference. You’ll play an important role in keeping our teams connected, supported and able to do their best work.

About you

To be successful in this role, you’ll bring experience in a technical support or service desk environment, along with a genuine passion for helping people and solving problems. You’ll be confident working through complex issues, communicating clearly with technical and non-technical stakeholders, and managing competing priorities while maintaining a great customer experience.

Experience in a similar IT support or service desk role, ideally with exposure to Level 2 escalations
Strong technical knowledge across tools and environments such as Microsoft 365, Active Directory, Windows, collaboration tools, Apple products, networking, telephony and security
Experience using ServiceNow or a similar ticketing system
Strong troubleshooting skills and a methodical approach to resolving incidents and requests
Clear communication skills, with the ability to explain technical information simply
A strong customer-service mindset and commitment to delivering quality outcomes
An understanding of ITIL and customer service principles; ITIL Foundations is desirable
Relevant certifications such as CCNA or Microsoft certifications would be highly regarded

You don’t need to know everything – but you recognise the importance of being humble, being curious and have a can-do attitude. If you love technology, enjoy helping others and want to keep learning, we’d love to hear from you.

Apply Now

Refine Your Search

servicenow technology jobs in north melbourne, vic

IT Operations Specialist

Support Analyst

Senior Change, Problem and Incident Coordinator

ITSM Specialist - Service Level Manager

Service Management Analyst-Junior

Cyber Security Assurance Analyst

Field Operations Lead

Service Desk Analyst

Senior ServiceNow Solution Developer

Senior Delivery Lead, Portfolio (12-Month FTC)

Systems Administrator

ITSM Support Analyst

Infrastructure Analyst

ServiceNow GRC Architect

Customer Service Specialist

Manager - Service Management - Cloud

ServiceNow Developer

Senior MuleSoft Developer

Systems Administrator

Cloud R Analyst

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