In-Demand Customer service representative Jobs in Footscray, Vic

Customer Support Officer
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
11d
Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
11d
Customer Service Representative
Protecta —Tullamarine VIC
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Profit sharing
- Employee assistance program
Quick Apply
2h
Customer Sales & Service - Repco Sunshine - Full Time
Repco —Sunshine VIC
- Full-time
Quick Apply
Customer Service/Sales Consultant
The Automotive Group —Doncaster VIC
- $35 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Paid training
- Employee discount
Quick Apply
Client Services Representative
Australian Unity —Melbourne VIC
- Contract
- Management
- Financial services
- Health insurance
- Parental leave
Customer Service Representative
Computershare —Melbourne VIC
- Full-time
- Remote
- Customer service
- Organisational skills
- Leadership
- Employee stock purchase plan
- Work from home
6d
Despatch / Customer service assistant
Talent Acquisition Group —Tullamarine VIC
- $42.76 an hour
- Call employer
- Customer service
- On-the-job training
5d
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
12d
Night Guest Service Agent
Oaks Hotels —Southbank VIC
- $27.97 - $41.96 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
4d
Guest Service Agent
Avani —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
14d
Customer Service Coordinator- Allied Health & Wellness Services
Regis Aged Care —Mill Park VIC
- Overtime
- Management
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Customer Service Team Leader
Auto & General Holdings —Malvern VIC
- Customer service
- Office
- In-person
- Parental leave
- Employee discount
Quick Apply
Customer Service Representative
Derrimut 24:7 Gym —Airport West VIC
- Temporary
- CPR Certification
- Sales
- First Aid Certification
Quick Apply
10h
Customer Support Specialist
HUB24 —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
- Parental leave
Membership Consultant - Abbotsford VIC & Richmond VIC
Anytime Fitness —Richmond VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Customer Service Rep
UPS —Airport West VIC
- Full-time
Customer Sales & Service - Repco Airport West - Casual
Repco —Airport West VIC
- Weekend availability
Quick Apply
Customer Service and Optical Assistant- Taylors Lakes (Watergardens)
Oscar Wylee —Taylors Lakes VIC
- Weekend availability
- Sales
- Communication skills
Quick Apply
1d
Membership Consultant - Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
8d

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Customer Support Officer

Compass Education -
Hawthorn VIC

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Parental leave
Employee assistance program

Qualifications

Working with Children Check
Communication skills

Full Job Description

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.

Thousands of schools rely on Compass every day to run their operations. When they need help, our Contact Centre is the front line and the experience we deliver matters.

We’re looking for Customer Support Officers to join our Contact Centre team and help schools get the most out of the Compass platform.

About the Role & Team

Reporting to one of our Contact Centre Team Leaders, the Customer Support Officer provides comprehensive support to schools using Compass across multiple jurisdictions.

You’ll assist schools through phone, live chat and email, helping them resolve issues, understand the platform and get the most value from Compass .

This is a role for someone who enjoys helping people, solving problems and working in a fast-paced environment where customer experience is everything.

What you'll do:

Deliver great customer support by responding to enquiries across phone, email and live chat, helping schools find the right solutions quickly and clearly.
Resolve issues first time where possible, taking the time to understand each customer’s needs and following up promptly when further investigation is required.
Work collaboratively with your team and other departments to deliver the best outcomes for customers.
Stay curious and keep learning, building your knowledge of the Compass platform and updates so you can confidently support schools.
Contribute to a positive team culture by celebrating wins, supporting colleagues and actively participating in training and development opportunities.
Capture and share customer feedback so it can be used to improve products, services and support processes.
Meet service standards and performance targets, including response times, quality scores and customer satisfaction metrics.
Maintain accurate records in internal systems to ensure customer interactions and follow-ups are well documented.
Identify risks or recurring issues early and escalate them appropriately to your Team Leader.

Requirements

About You

You’re someone who enjoys helping people, stays calm under pressure and takes pride in delivering high-quality customer service.

You also bring:

2+ years’ experience in customer/member service roles within a contact centre or similar support environment.
Strong communication skills and the ability to build positive relationships with customers.
Confidence solving problems and investigating issues to find the right solution.
A proactive approach to learning new systems and product features.
The ability to manage multiple enquiries and prioritise tasks in a fast-paced environment.
A team-focused mindset with a strong commitment to customer outcomes.
Flexibility to work a rotational roster between the hours of 7am to 8pm AEST.

Benefits

What’s in it for you?

You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to directly influence the performance of our support function.

What we offer:

Learning and development opportunities, including a dedicated PD budget.
24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
A parental leave program for both primary and secondary carers.
A supportive, inclusive culture where your voice is valued and heard.
The environment to grow alongside a fast-moving, ambitious organisation.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

A valid Employee Working With Children Check
A satisfactory National Police Check
Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)

Ready to make a difference?

If you enjoy solving problems, helping people and working in a supportive, fast-paced team, we’d love to hear from you.

Apply now and help us build the foundations that empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.

Quick Apply

Refine Your Search

customer service representative jobs in footscray, vic

Customer Support Officer

Customer Service Agent

Customer Service Representative

Customer Sales & Service - Repco Sunshine - Full Time

Customer Service/Sales Consultant

Client Services Representative

Customer Service Representative

Despatch / Customer service assistant

Guest Service Agent Part Time

Night Guest Service Agent

Guest Service Agent

Customer Service Coordinator- Allied Health & Wellness Services

Customer Service Team Leader

Customer Service Representative

Customer Support Specialist

Membership Consultant - Abbotsford VIC & Richmond VIC

Customer Service Rep

Customer Sales & Service - Repco Airport West - Casual

Customer Service and Optical Assistant- Taylors Lakes (Watergardens)

Membership Consultant - Epping North

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