In-Demand Customer service representative Jobs in Braybrook, Vic

Senior Specialist, Membership & CRM (12-Month Contract)
Adidas —Melbourne VIC
- Full-time
- CRM software
- Communication skills
- Marketing
9d
Guest Service Agent / Night Audit
Accor Apartments & Realty —Southbank VIC
- Part-time
- Hospitality
- Customer service
- Front desk
Guest Service Agent
TFE Hotels —Docklands VIC
Guest Service Agent
Avani —Melbourne VIC
- $27.97 - $41.96 an hour
- Part-time
- Health insurance
- Employee assistance program
Quick Apply
13d
Customer Service Coordinator- Allied Health & Wellness Services
Regis Aged Care —Mill Park VIC
- Overtime
- Management
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Customer Sales & Service - Repco Caroline Springs - Full Time
Repco —Caroline Springs VIC
- Full-time
Quick Apply
Membership Consultant - Epping North
Anytime Fitness —Epping VIC
- Temporary
- CPR Certification
- Sales
- Customer service
- Gym membership
Quick Apply
7d
Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
9d
Customer Service Rep
UPS —Airport West VIC
- Full-time
Guest Service Agent Part Time
NOVOTEL —Melbourne VIC
- $27.97 an hour
- Part-time
- Hospitality
- Microsoft Office
- Communication skills
Quick Apply
10d
Night Guest Service Agent
Oaks Hotels —Southbank VIC
- $27.97 - $41.96 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
3d
Customer Service Representative
Adore Beauty —Melbourne VIC
- Full-time
- Customer service
- Organisational skills
- Communication skills
2d
Customer Sales & Service - Repco Airport West - Casual
Repco —Airport West VIC
- Weekend availability
Quick Apply
14d
Guest Service Agent
Oaks Hotels —South Yarra VIC
- $34.96 - $47.39 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
3d
Membership Consultant - Abbotsford VIC & Richmond VIC
Anytime Fitness —Richmond VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
Client Service Specialist - Melbourne
moomoo —Melbourne VIC
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Customer Service Representative
Computershare —Melbourne VIC
- Full-time
- Remote
- Customer service
- Organisational skills
- Leadership
- Employee stock purchase plan
- Work from home
4d
Client Services Representative
Australian Unity —Melbourne VIC
- Contract
- Management
- Financial services
- Health insurance
- Parental leave
Customer Service Representative - Outbound
Percepta —Melbourne VIC
- Sales
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Membership Consultant - Across Thornhill Park & Weir Views
Anytime Fitness —Melbourne VIC
- Temporary
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply

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Senior Specialist, Membership & CRM (12-Month Contract)

Adidas -
Melbourne VIC

Apply Now

Job Details

Full-time
9 days ago

Qualifications

CRM software
Adobe Photoshop
Salesforce Marketing Cloud
E-commerce
Digital marketing
Communication skills
Adobe Analytics
Marketing
Editing
Analytics

Full Job Description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

As part of the adidas Pacific Digital Activation Team, this role will lead the Pacific adiClub loyalty program and CRM communications across key consumer touchpoints.

You will work closely with local and global teams to deliver engaging, consumer-led communication strategies that support brand engagement, member growth, retention and commercial performance.

This role partners with eCommerce, retail, customer service, brand, media and agency teams to deliver CRM communications across email, push notifications, in-app messaging, .com, app and retail channels. The focus is on creating a connected consumer experience that builds loyalty, increases engagement and drives measurable business impact.

KEY RESPONSIBILITIES:

Manage CRM communications across email, push notifications and in-app messaging, including calendar planning, audience segmentation, campaign build and deployment
Own and manage the CRM communications calendar, ensuring activity is aligned to seasonal priorities, brand objectives and commercial targets
Develop and deliver test-and-learn plans to improve CRM performance across opens, clicks, traffic, revenue and engagement
Work with global stakeholders to review triggered lifecycle communications and assess effectiveness
Deliver omnichannel lifecycle strategies that drive traffic, revenue, purchase frequency and member engagement
Lead retention and re-engagement campaigns, from concept through to reporting and analysis
Manage membership-focused communication touchpoints and acquisition activity across .com, app and retail
Partner with the Manager, Membership & CRM on key membership projects, including program rewards and member benefits
Work with brand communications teams and agency partners to support seasonal membership campaigns and events
Partner with the media team and agencies on member acquisition campaigns and member engagement evaluation
Own regular reporting for CRM and membership activity, including insights and recommendations for improvement
Monitor market trends across CRM, loyalty, apps, personalisation and consumer communications
Integrate personalisation tactics into CRM communications and measure performance impact
Lead briefing of promotional campaign materials for digital channels
Support the integration of new technologies, tools and service offerings into CRM and membership plans
Partner with eCommerce teams to evaluate consumer journeys and identify opportunities to improve CRM and membership communications

KPIS:

CRM communications are delivered on time and aligned to the agreed seasonal, commercial and brand calendar
CRM engagement metrics improve through ongoing test-and-learn activity, including opens, clicks, traffic, revenue and overall engagement
adiClub member acquisition, engagement, retention and re-engagement grow across .com, app and retail touchpoints
Lifecycle, retention and personalised communication campaigns support omnichannel traffic, revenue and purchase frequency
CRM and membership reporting is accurate, timely and includes clear insights and recommendations
Strong collaboration is maintained with internal teams, global stakeholders and agency partners to deliver a consistent consumer experience

KEY RELATIONSHIPS:

Internal

Brand Activation
eCommerce teams
Retail teams
Pacific Customer Service
Global and Hub business units
Digital Activation team
Media team

External

Creative agencies
Media agencies, where relevant
Technology and platform partners, where relevant

KNOWLEDGE, SKILLS & ABILITIES:

Strong marketing knowledge with hands-on CRM marketing experience in a retail or consumer-facing business
Experience planning, building and delivering CRM communications across email, push notifications and in-app messaging
Understanding of retail, .com and app channels, with the ability to connect communications across the full consumer journey
Good understanding of privacy, data use and consumer protection requirements in a marketing environment
Performance-focused mindset, with confidence analysing results and identifying actions to improve performance
Experience using tools such as Adobe Analytics, AppsFlyer, Salesforce Marketing Cloud or similar CRM, analytics and marketing platforms
Strong project management skills, with the ability to manage multiple priorities and work independently
Experience working with customer data, segmentation, lifecycle metrics and consumer engagement reporting
Strong communication and stakeholder management skills, with the ability to build effective relationships across teams and geographies
Experience managing complex processes involving multiple teams, markets or external partners
Passion for technology, consumer experience, loyalty programs and data-led marketing
Curious and proactive approach, with a focus on continuous improvement and testing new ideas

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

3 to 5 years of experience in CRM marketing, lifecycle marketing, loyalty marketing or a related digital marketing role
Experience working with major brands or consumer-led businesses preferred
Experience in an omnichannel environment across .com, retail stores and app channels
Experience using CRM, marketing automation or analytics platforms preferred
Photoshop or basic creative editing experience is a plus

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.

– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –

BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.

JOB TITLE:

Senior Specialist, Membership & CRM (12-Month Contract)

BRAND:

LOCATION:

Melbourne

TEAM:

Digital

STATE:

VIC

COUNTRY/REGION:

CONTRACT TYPE:

Full time

NUMBER:

548424

DATE:

Aug 14, 2026

Apply Now

Refine Your Search

customer service representative jobs in braybrook, vic

Senior Specialist, Membership & CRM (12-Month Contract)

Guest Service Agent / Night Audit

Guest Service Agent

Guest Service Agent

Customer Service Coordinator- Allied Health & Wellness Services

Customer Sales & Service - Repco Caroline Springs - Full Time

Membership Consultant - Epping North

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Customer Service Rep

Guest Service Agent Part Time

Night Guest Service Agent

Customer Service Representative

Customer Sales & Service - Repco Airport West - Casual

Guest Service Agent

Membership Consultant - Abbotsford VIC & Richmond VIC

Client Service Specialist - Melbourne

Customer Service Representative

Client Services Representative

Customer Service Representative - Outbound

Membership Consultant - Across Thornhill Park & Weir Views

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