In-Demand Systems it administrator Jobs in Melbourne, Vic

Customer Support Officer
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
11d
Mainframe CICS/MQ admin
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Computer Science
- Maintenance
- Master's degree
- Health insurance
- Parental leave
3d
Manager, IT Infrastructure Technology
Parliament of Victoria —Melbourne City Centre VIC
- $142,790 - $191,084 a year
- Full-time
- Hybrid work
- Communication skills
10d
Insurance Broker Support Administrator
Infinity Group Coaching Pty Ltd —Melbourne VIC
- $70,000 - $75,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
Quick Apply
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
10d
ServiceNow Engineer, 12 month FTC
Rest —Melbourne VIC
- Full-time
- Hybrid work
- CAD
- APIs
- Agile
- Parental leave
Quick Apply
Client Training Specialist
Xplor —Melbourne VIC
- Full-time
- Remote
- Childcare
- AI
- Time management
- Parental leave
Quick Apply
6d
Payroll Administrator
MUJI Retail (Australia) —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Work from home
- Employee assistance program
Quick Apply
Cybersecurity Consultant- Identity & Access
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Business
Quick Apply
Project Administrator
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Administrative experience
- Bachelor's degree
11d
Revenue Systems Specialist - HubSpot - Hybrid
Humanforce —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Parental leave
- Employee assistance program
14d
Systems Administrator
BAE Systems —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Analysis skills
AWS Cloud Engineer
Accenture —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Education
Contact Centre Officer
SS&C Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Recruitment Support Administrator
Victorian Government —Melbourne VIC
- $62,104 - $70,930 a year
- Full-time
- Administrative experience
- Data entry
- Office experience
10d
Talent Acquisition Specialist
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
4d
ELK Administrator
Accenture —Melbourne VIC
- Full-time
- Parental leave
5d
Quality and Compliance Administrator
Uniting Vic.Tas —Melbourne VIC
- Full-time
- Management
- Administrative experience
- No degree
- Parental leave
- Employee assistance program
7d
FLEET ADMINISTRATOR
Europcar —Tullamarine VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Health insurance
- Employee assistance program
Deskside Services Regional Manager
Epiq Systems, Inc. —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Office

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Customer Support Officer

Compass Education -
Hawthorn VIC

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Parental leave
Employee assistance program

Qualifications

Working with Children Check
Communication skills

Full Job Description

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.

Thousands of schools rely on Compass every day to run their operations. When they need help, our Contact Centre is the front line and the experience we deliver matters.

We’re looking for Customer Support Officers to join our Contact Centre team and help schools get the most out of the Compass platform.

About the Role & Team

Reporting to one of our Contact Centre Team Leaders, the Customer Support Officer provides comprehensive support to schools using Compass across multiple jurisdictions.

You’ll assist schools through phone, live chat and email, helping them resolve issues, understand the platform and get the most value from Compass .

This is a role for someone who enjoys helping people, solving problems and working in a fast-paced environment where customer experience is everything.

What you'll do:

Deliver great customer support by responding to enquiries across phone, email and live chat, helping schools find the right solutions quickly and clearly.
Resolve issues first time where possible, taking the time to understand each customer’s needs and following up promptly when further investigation is required.
Work collaboratively with your team and other departments to deliver the best outcomes for customers.
Stay curious and keep learning, building your knowledge of the Compass platform and updates so you can confidently support schools.
Contribute to a positive team culture by celebrating wins, supporting colleagues and actively participating in training and development opportunities.
Capture and share customer feedback so it can be used to improve products, services and support processes.
Meet service standards and performance targets, including response times, quality scores and customer satisfaction metrics.
Maintain accurate records in internal systems to ensure customer interactions and follow-ups are well documented.
Identify risks or recurring issues early and escalate them appropriately to your Team Leader.

Requirements

About You

You’re someone who enjoys helping people, stays calm under pressure and takes pride in delivering high-quality customer service.

You also bring:

2+ years’ experience in customer/member service roles within a contact centre or similar support environment.
Strong communication skills and the ability to build positive relationships with customers.
Confidence solving problems and investigating issues to find the right solution.
A proactive approach to learning new systems and product features.
The ability to manage multiple enquiries and prioritise tasks in a fast-paced environment.
A team-focused mindset with a strong commitment to customer outcomes.
Flexibility to work a rotational roster between the hours of 7am to 8pm AEST.

Benefits

What’s in it for you?

You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to directly influence the performance of our support function.

What we offer:

Learning and development opportunities, including a dedicated PD budget.
24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
A parental leave program for both primary and secondary carers.
A supportive, inclusive culture where your voice is valued and heard.
The environment to grow alongside a fast-moving, ambitious organisation.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

A valid Employee Working With Children Check
A satisfactory National Police Check
Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)

Ready to make a difference?

If you enjoy solving problems, helping people and working in a supportive, fast-paced team, we’d love to hear from you.

Apply now and help us build the foundations that empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.

Quick Apply

Refine Your Search

systems it administrator jobs in melbourne, vic

Customer Support Officer

Mainframe CICS/MQ admin

Manager, IT Infrastructure Technology

Insurance Broker Support Administrator

Network Administrator

ServiceNow Engineer, 12 month FTC

Client Training Specialist

Payroll Administrator

Cybersecurity Consultant- Identity & Access

Project Administrator

Revenue Systems Specialist - HubSpot - Hybrid

Systems Administrator

AWS Cloud Engineer

Contact Centre Officer

Recruitment Support Administrator

Talent Acquisition Specialist

ELK Administrator

Quality and Compliance Administrator

FLEET ADMINISTRATOR

Deskside Services Regional Manager

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