In-Demand Field computer/it technician Jobs

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Field Service Technician - Automated Guided Vehicles
KION Group AG —Notting Hill VIC
- Overtime
- Forklift
- Communication skills
- Health insurance
- Parental leave
5d
Senior Business Intelligence (BI) Developer
Fire and Rescue NSW —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- No degree
13d
Research Technician - Adaptive Traits
CSIRO —Perth WA
- $76,000 - $96,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Laboratory
14d
Electronics Test Technician
Anduril Industries —Sydney NSW
- Full-time
- Schematics
- Microsoft Office
- Manufacturing
Quick Apply
Product Support Technician (Tactics & Coaching)
Catapult Sports —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- Salesforce
Quick Apply
6h
Field Service Engineer - SA
GE HEALTHCARE —Adelaide SA
- Full-time
- Customer service
- Communication skills
- Time management
- Parental leave
- Gym membership
Engine Field Service Technician - Level II
Cummins Inc. —Toowoomba QLD
- Customer service
- Supervising experience
- Computer skills
Network Field Technician
Australia’s Academic and Research Network (AARNet) —Brisbane QLD
- On call
- Engineering
- Computer skills
- Communication skills
- Annual leave
- Parental leave
IOC Network Specialist
IREN —Sydney NSW
- Full-time
- Maintenance
- AI
- Communication skills
- Health insurance
- Dental insurance
Home Healthcare Technician (Geelong , VIC)
Air Liquide —Sunshine North VIC
- Full-time
- Customer service
- ERP systems
- Computer skills
4h
Simulator Technician II
CAE Inc. —Perth WA
- Full-time
- Schematics
- Maintenance
- English
HR & Operations Coordinator
V4 Services Pty Ltd —Glen Waverley VIC
- $60,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Level 2 - Service Technician
Epic IT —Perth WA
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Work from home
Quick Apply
Technician - Laboratory
Clough —Cooma NSW
- Laboratory experience
- Microsoft Office
- Analysis skills
- Parental leave
- Employee assistance program
Field Service Technician – Industrial Electrician
KION Group AG —Notting Hill VIC
- Overtime
- Maintenance
- Communication skills
- Health insurance
- Parental leave
SERVICE TECHNICIAN - MANAGED PRINT SERVICES - DEVONPORT
Winc —Devonport TAS
- Management
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
11d
Technician - Field Service
Cummins Inc. —Newman WA
- Customer service
- Maintenance
- Health insurance
Global RTOC Technician
Epiroc —Perth WA
- Weekend availability
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
6d
Commissioning Technician (Data centers)
Johnson Controls —Sydney NSW
- Full-time
- Engineering
- Microsoft Office
- Analysis skills

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Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Computer Science
ITIL
POS
Intune
Information Technology
VPN

Full Job Description

Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
Passionate about building a career at the intersection of retail and technology
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?
Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

field computer/it technician jobs

Service Desk Analyst

Field Service Technician - Automated Guided Vehicles

Senior Business Intelligence (BI) Developer

Research Technician - Adaptive Traits

Electronics Test Technician

Product Support Technician (Tactics & Coaching)

Field Service Engineer - SA

Engine Field Service Technician - Level II

Network Field Technician

IOC Network Specialist

Home Healthcare Technician (Geelong , VIC)

Simulator Technician II

HR & Operations Coordinator

Level 2 - Service Technician

Technician - Laboratory

Field Service Technician – Industrial Electrician

SERVICE TECHNICIAN - MANAGED PRINT SERVICES - DEVONPORT

Technician - Field Service

Global RTOC Technician

Commissioning Technician (Data centers)

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