In-Demand Program manager Jobs in Box Hill, Vic

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
7d
Program Manager - Member Experiences
Defence Bank —Melbourne VIC
- Full-time
Quick Apply
Program Manager, GSCP - Australia
Moog Inc. —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Loss Prevention Program Manager
Officeworks —Chadstone VIC
- Leadership
- Communication skills
- Employee assistance program
Privacy Program Manager
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Analysis skills
- AI
- Café
- Parental leave
4d
Program Lead - Culturally Safe Partnerships
Peter MacCallum Cancer Centre —Melbourne VIC
- $87,003.80 - $96,181.00 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
7d
Technical Program Lead
Kraken —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- AI
Quick Apply
14d
Security Program Manager
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
Technical Program Manager , Infrastructure Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Construction experience
2d
Outreach Programs Manager
Museums Victoria —Melbourne City Centre VIC
- $100,894 a year
- Full-time
- Research
- Budgeting
3d
Senior Security Technical Program Manager, AWS Security
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- AWS
- Leadership
10d
Program Operation Manager, Movember Ahead of the Game - Global | 12 Month Contract
Movember —Richmond VIC
- Contract
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Parental leave
1d
Program Manager - Retail Transformation Delivery
Endeavour Group —Richmond VIC
- Full-time
- Laboratory
- Office experience
2d
Project Manager – Customization/Personalization
YETI —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- APIs
2d
Program Transition Lead
Department of Transport and Planning —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
3d
Volunteer Programs Leader (Recruitment and Onboarding)
Country Fire Authority —Melbourne Eastern Suburbs VIC
- $107,864 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Parental leave
3d
Victorian Curriculum and Programs Manager
Saints College —North Melbourne VIC
- $79,589 - $118,063 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Leadership
- Work from home
3d
National Program Manager - Reformer Pilates - Genesis Health + Fitness
Genesis —Bayswater VIC
- First Aid Certification
- Leadership
3d
Program Lead - Employee Experience
Ventia Pty Limited —Cremorne VIC
- Full-time
- Office
- Leadership
8d
Baby Makes 3 - Emerging Workforce and Postnatal Program Lead
healthAbility —Melbourne VIC
- Contract
- Hybrid work
- Organisational skills
9d

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in box hill, vic

Senior Customer Success Program Manager

Program Manager - Member Experiences

Program Manager, GSCP - Australia

Loss Prevention Program Manager

Privacy Program Manager

Program Lead - Culturally Safe Partnerships

Technical Program Lead

Security Program Manager

Technical Program Manager , Infrastructure Operations

Outreach Programs Manager

Senior Security Technical Program Manager, AWS Security

Program Operation Manager, Movember Ahead of the Game - Global | 12 Month Contract

Program Manager - Retail Transformation Delivery

Project Manager – Customization/Personalization

Program Transition Lead

Volunteer Programs Leader (Recruitment and Onboarding)

Victorian Curriculum and Programs Manager

National Program Manager - Reformer Pilates - Genesis Health + Fitness

Program Lead - Employee Experience

Baby Makes 3 - Emerging Workforce and Postnatal Program Lead

I want to receive the latest job alert for program manager in box hill, vic

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