In-Demand Av & Jobs in Parramatta, Nsw

Service Desk Analyst
Torrens University Australia —Surry Hills NSW
- $80,000 a year
- Full-time
- Customer service
- Microsoft Office
- University
6d
Desktop Specialist
James Hardie —Sydney NSW
- Full-time
- Software troubleshooting
- No degree
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills
Community Centre Programs Coordinator
North Sydney Community Centre —North Sydney NSW
- Monday to Friday
- Databases
- Administrative experience
- Organisational skills
IT Support
Shift —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Parental leave
5d
Technical Trainer - Netflix Animation Studios
Netflix —Sydney NSW
- Management
- Communication skills
- Teaching
- Health insurance
- Dental insurance
Team Coordinator - Technology Team
Nuix —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Designer - Sports & Entertainment
Gensler —Sydney NSW
- Full-time
- AutoCAD
- Master's degree
- Presentation skills
- Profit sharing
8d
Hub NOC Technician - Live Sport
NEP Australia —Eveleigh NSW
- Weekend availability
- Engineering
- Communication skills
- Employee assistance program
Quick Apply
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Venue Technician / Stage Mech (Staging)
Century —Chatswood NSW
- $70,000 - $85,000 a year
- Overtime
- AutoCAD
- Management
- First Aid Certification
Quick Apply
Senior Network Engineer
NSW Police Force —Parramatta NSW
- $149,739 - $156,088 a year
- Full-time
14d
Stage Mechanist (Casual / Full-Time)
Century —Chatswood NSW
- $37.50 - $45.00 an hour
- Temporary
- AutoCAD
- First Aid Certification
- Negotiation
Quick Apply
Sr. Territory Account Manager, Enterprise AV
NETGEAR —Chatswood NSW
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick Apply
Technical Field Engineer
Unisys —Rhodes NSW
- Full-time
- Senior Secondary Certificate of Education
- Associate degree
Stage Mechanist/Fly Operator for Live Performance (Casual or Full Time)
Century —Chatswood NSW
- $75,000 - $85,000 a year
- Full-time
- AutoCAD
- Management
Quick Apply
Support Specialist, IT
The Royal Australasian College of Physicians —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Parental leave
- Employee assistance program
13d
Senior Audio Visual Technician
Myles Av Sydney —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- In-person
Quick Apply
5d
Event Coordinator
Public Sector Network —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Time management
Quick Apply
8d
Customer Success Manager
Ricoh —North Ryde NSW
- Full-time
- Management
- Sales
- Microsoft Office
- Wellness program
- Parental leave

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Service Desk Analyst

Torrens University Australia -
Surry Hills NSW

Apply Now

Job Details

Full-time
$80,000 a year
6 days ago

Qualifications

Desktop support
ITIL Certification
Customer service
Microsoft Exchange
Microsoft Office
IT support
ServiceNow
Help desk

Full Job Description

Help Desk Analyst

IT Support | Customer Experience | Desktop Support | $80K + Super

About the Opportunity

Do you enjoy solving problems, supporting people, and delivering exceptional customer experiences?

As a Help Desk Analyst, you will play a key role in providing first-line IT support to staff and students across Torrens University Australia. This is a hands-on, customer-facing role suited to someone who enjoys helping users resolve technical issues through phone support, remote assistance, and face-to-face service when required.

This role is ideal for someone with IT support experience and strong customer service skills. You may come from an IT help desk, contact centre, customer support, CX, technical support, or service-focused environment where you have supported people through practical problem-solving and clear communication.

You will be part of a collaborative IT team, supporting users with desktop technology, laptops, systems access, software, AV, printers, basic networking, and general troubleshooting.

What’s in it for you

$80K base salary + super
Full-time, campus-based role in Sydney
Opportunity to grow your IT support career in a purpose-led education environment
A role suited to someone from IT support, help desk, contact centre, customer service, CX, or technical support backgrounds
Work with a supportive team while helping staff and students have a smooth technology experience

What You’ll Do

You will be the first point of contact for IT support, helping staff and students resolve technical issues while delivering a positive and professional customer experience.

Responsibilities include:

Provide technical assistance through phone, remote support, face-to-face support, and occasional site-based assistance.
Support users with desktop PCs, laptops, AV systems, phones, printers, software, and general IT equipment.
Troubleshoot and resolve user desktop issues, system access problems, basic network faults, and application-related enquiries.
Log, update, monitor, and resolve incidents and requests through the IT service management system.
Take ownership of calls and tickets, ensuring users receive clear updates and timely support.
Escalate complex issues when required while maintaining a strong focus on service levels and customer experience.
Assist with equipment setup, new starter provisioning, account access, and asset management.
Support Microsoft Office, Office 365, Active Directory, basic networking, Apple environments, and related technologies.
Contribute to knowledge base articles and continuous improvement of support processes.
Build strong relationships with internal users, IT colleagues, and third-party vendors.

Skills & Experience

Must Have

Experience in IT support, help desk, technical support, desktop support, contact centre, customer support, or CX-focused roles.
Strong customer service skills with the ability to support users over the phone and face to face.
Ability to explain technical issues clearly to non-technical users.
Good troubleshooting and problem-solving skills.
Strong attention to detail when logging, updating, and resolving support tickets.
Ability to manage competing priorities in a fast-paced service environment.
Confidence using Microsoft Office and general desktop technologies.
A proactive, helpful, and professional approach to customer support.

Nice to Have

Experience with ITSM systems such as ServiceNow.
Exposure to Active Directory, Office 365, Exchange, basic networking, or desktop support.
Experience supporting Apple devices, AV equipment, printers, or user hardware.
ITIL knowledge or certification.
Previous experience in higher education, student services, or a campus-based environment.
Experience from a contact centre or CX role where you handled high volumes of phone-based support.

Location & Working Arrangements

This role is based in Sydney and requires the successful candidate to attend campus on a full-time basis.

How to Apply

Click APPLY to submit your application.

Once you apply, we’ll keep you updated throughout the recruitment process.

Hiring Process

Application review
Managers Interviews
Team Interview
Reference and background checks
Offer

Should you have accessibility requirements or needs, please contact [email protected] for confidential support to ensure an equitable, barrier-free application process. We have a Reasonable Adjustment Procedure in place to support you through the recruitment process. You must hold full working rights in Australia without any length of time or hours of work limitation.

About Torrens University Australia

At Torrens University Australia, we’re transforming lives through education. As a Certified B Corporation, we’re committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

Our IT team plays an important role in supporting staff and students by ensuring technology is accessible, reliable, and easy to use across our campuses and digital environments.

Our Culture

Our people are passionate about creating exceptional student and staff experiences.

We value collaboration, service, continuous improvement, and practical problem-solving. You’ll be supported to grow your career in an inclusive workplace where your contribution helps people work, study, and succeed.

If you enjoy solving technical problems, supporting people, and delivering great service, we’d love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]

About Us

As the country’s newest and fastest-

growing university, Torrens
University Australia brings a fresh
approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

Apply Now

Refine Your Search

av & jobs in parramatta, nsw

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I want to receive the latest job alert for av & in parramatta, nsw

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