In-Demand Implementation engineer Jobs in Inala, Qld

Desktop Support Analyst
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
5h
System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Health insurance
- Employee assistance program
Software Engineer
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Engineering
- SDLC
- Annual leave
- Work from home
5d
Technician
HighForce —Brisbane QLD
- Urgently hiring
DevOps Engineer (Secure Networks)
Boeing RIV Site —Brisbane QLD
- Computer Science
- DevOps
- Bachelor's degree
12d
Staff Front End Engineer - Mobile Platform
Canva —Brisbane QLD
- Full-time
- Remote
- AI
- Parental leave
Quick Apply
Project Systems Engineer
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Graduate Electrical and Control Systems Engineer
Witthoft Engineering —Fortitude Valley QLD
- Microsoft Office
- Bachelor's degree
- Communication skills
Principal Engineer
Portable —Brisbane QLD
- $138,000 - $190,000 a year
- Hybrid work
- Azure
- AWS
- AI
- Profit sharing
- Parental leave
Quick Apply
Customer Support Engineer - CT/Ultrasound
Philips —Brisbane QLD
- Full-time
- Sales
- Maintenance
- Electrical experience
Senior Software Engineer, Windows/Desktop Applications - Brisbane, Australia
Speechify —Brisbane QLD
- Remote
- Doctoral degree
- APIs
- AI
7d
Field Service Engineer - Cairns
BD —Brisbane QLD
- On call
- Schematics
- Engineering
- Laboratory experience
Senior IT Systems Engineer
Thermo Fisher Scientific —Brisbane QLD
- Full-time
- Computer science
- Computer Science
- Education
- Parental leave
- Employee assistance program
7d
Senior Software Engineer
Orica —Lutwyche QLD
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Machine Learning Engineer - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Computer science
- Computer Science
- Master's degree
- Health insurance
- Parental leave
Electrical Intermediate Engineer
Equinox Engineering Ltd. —Brisbane QLD
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Office
Quick Apply
Senior DevSecOps Engineer
Orica —Lutwyche QLD
- Full-time
- Azure
- Computer Science
- AWS
Binance Accelerator Program - Backend Engineer (Java), Risk
Binance —Brisbane QLD
- Contract
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
PKI Engineering Lead (Public Key Infrastructure)
Accenture —Brisbane QLD
- Full-time
- Management
- On-the-job training
- Parental leave
Senior Software Engineer
Xero —Brisbane QLD
- Full-time
- Hybrid work
- AWS
- APIs
- AI
7d

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Desktop Support Analyst

Superloop -
Brisbane QLD

Apply Now

Job Details

Contract | Fixed term
5 hours ago

Benefits

Free food

Qualifications

ITIL Foundation
Authentication
Desktop support
ITIL Certification
Management
Incident management
Customer service
Deployment
Microsoft Exchange
Scripting
Telecommunication
SharePoint
Intune
Help desk

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

The IT & Security team report through to our Operations unit which is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Our IT & Security team has the board responsibility for both securing the corporate network and the externally customer facing networks and portals.

Role Purpose

We are seeking an experienced Senior Desktop Support Engineer to join our IT team on an initial 6-month contract, with potential extension. This role provides backfill for our Desktop Experience Team Leader and will support corporate users across a multi-site environment. The role is responsible for delivering high-quality end-user support, managing modern workplace technologies, and driving operational excellence across both Windows and macOS platforms.

The successful candidate will have strong hands-on experience with endpoint management, Microsoft Intune, JAMF Pro, Microsoft 365, and desktop support in an enterprise environment. They will act as a senior escalation point for complex incidents and contribute to ongoing endpoint modernisation initiatives.

Key Responsibilities

End User Support: Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and identity-related issues.
Act as an escalation point for the Service Desk for complex endpoint and user support matters.

Support office-based, remote, and mobile users across multiple locations.

Endpoint Management: Administer and support Microsoft Intune for device management, compliance, configuration policies, application deployment, and endpoint security.

Administer and support JAMF Pro for macOS device lifecycle management.

Maintain endpoint security baselines, device compliance standards, provisioning, enrolment, asset management, and lifecycle processes.

Microsoft 365 Administration: Support Microsoft 365 services including Entra ID, Exchange Online, Teams, OneDrive, and SharePoint Online.

Assist with user administration, licensing, access management, and troubleshooting.

Operational Excellence: Maintain accurate documentation, knowledge articles, and support procedures.

Identify opportunities for automation and process improvement, including support for device refreshes, operating system upgrades, and workplace technology initiatives.

Ensure incidents, service requests, and problems are managed in accordance with ITIL principles.

Security and Compliance: Support endpoint security controls, vulnerability remediation activities, and implementation of security standards and policies.

Work closely with Cyber Security and Infrastructure teams to address endpoint risks and compliance requirements.

Essential Skills and Experience

Strong experience supporting Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint deployment and management technologies.
Experience with JAMF Pro is desirable, particularly for macOS device lifecycle management.

Strong troubleshooting skills across desktop, application, authentication, networking, and device management issues.

Experience supporting enterprise collaboration platforms including Teams and SharePoint Online.

Familiarity with scripting and automation tools such as PowerShell.
Minimum 5 years’ experience in Desktop Support, Workplace Technology, or similar enterprise support roles.

Demonstrated experience operating in a medium to large enterprise environment.

Experience supporting both Microsoft and Apple ecosystems.

Proven ability to independently manage incidents, escalations, and technical investigations.

Desirable Skills

Microsoft certifications relating to Modern Workplace or Endpoint Management.
JAMF certification.

ITIL Foundation certification.

Experience in telecommunications, technology, or highly regulated environments.

Personal Attributes

Strong customer service and stakeholder management skills.

Able to communicate technical issues clearly to non-technical users.

Self-motivated and capable of working independently.

Strong attention to detail and documentation discipline.

Calm and methodical approach to incident resolution.

Continuous improvement mindset.

This role is ideal for a senior desktop support professional who enjoys a hands-on technical environment and can quickly integrate into a high-performing IT team.

On Offer

Free Home Broadband
Free Mobile SIM plan
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

implementation engineer jobs in inala, qld

Desktop Support Analyst

System Development Engineer, Core Networking (Relocation support available)

Software Engineer

Technician

DevOps Engineer (Secure Networks)

Staff Front End Engineer - Mobile Platform

Project Systems Engineer

Graduate Electrical and Control Systems Engineer

Principal Engineer

Customer Support Engineer - CT/Ultrasound

Senior Software Engineer, Windows/Desktop Applications - Brisbane, Australia

Field Service Engineer - Cairns

Senior IT Systems Engineer

Senior Software Engineer

Machine Learning Engineer - South Bank, QLD

Electrical Intermediate Engineer

Senior DevSecOps Engineer

Binance Accelerator Program - Backend Engineer (Java), Risk

PKI Engineering Lead (Public Key Infrastructure)

Senior Software Engineer

I want to receive the latest job alert for implementation engineer in inala, qld

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