In-Demand Development coach Jobs in Coldstream, Vic

Guest Service Manager
MERCURE —Doncaster VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
11d
Full Time 2IC - Doncaster
Perfect Stranger —Doncaster VIC
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Senior coach wanted
Northern Football Netball League —Greensborough VIC
- Communication skills
- Time management
Department Manager - Eastland
H&M —Ringwood VIC
- Full-time
- Leadership
- Annual leave
Quick Apply
Senior Men’s Coach
Northern Football Netball League —Greensborough VIC
- Leadership
- Communication skills
Allied Health Lead
Aruma —Bayswater VIC
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Development Coach
Northern Football Netball League —Greensborough VIC
- Leadership
Assistant Store Manager | OPSM | Doncaster, VIC
OPSM —Doncaster VIC
- Sales
- Customer service
- Merchandising
- Health insurance
- Employee assistance program
Assistant Store Manager - Doncaster
JD Sports Australia & New Zealand —Doncaster VIC
- Full-time
- Parental leave
- Employee assistance program
Retail Store Manager - Doncaster
kikki.K —Doncaster VIC
- Contract
- Sales
- Supervising experience
- Referral program
Health Leader
Aruma —Bayswater VIC
- Full-time
- Nursing
- Leadership
- Communication skills
- Employee assistance program
4d
Store Manager - Doncaster
Decjuba —Doncaster VIC
- Full-time
- Merchandising
- Referral program
Store Manager | Sunglass Hut Greensborough VIC
Sunglass Hut —Greensborough VIC
- Organisational skills
- Leadership
- Time management
- Health insurance
- Employee assistance program
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Eastland Deputy Coach (Assistant Store Manager)
LSKD —Ringwood VIC
- Full-time
- Employee assistance program
Quick Apply
14d
Reserves Coach
Northern Football Netball League —Greensborough VIC
- Leadership
- Communication skills
Reserves Men’s Football Coach
Northern Football Netball League —Greensborough VIC
- Management
- Recruiting
- Leadership
Store Manager | Doncaster
Stylerunner —Doncaster VIC
- Sales
- Customer service
13d
Platypus Store Manager - Plenty Valley
Platypus —South Morang VIC
- Full-time
- Management
- Sales
- Merchandising
- Health insurance
- Gym membership
Quick Apply
13d
Maintenance Supervisor
Henkel —Kilsyth VIC
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Parental leave
Quick Apply
5d

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Guest Service Manager

MERCURE -
Doncaster VIC

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Front desk
Guest services
OPERA
Leadership
Communication skills
Hotel experience

Full Job Description

Company Description

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out!

Job Description

As the Guest Service Manager, you will partner closely with the Front Office leadership team to elevate service excellence, enhance guest satisfaction, and inspire a high-performing, motivated team.

What You Will Do

Deliver warm, genuine, and anticipatory service that reflects the brand’s Vision and Mission.
Cultivate a service-driven, high-performance culture by implementing and upholding effective Standard Operating Procedures (SOPs) that drive guest satisfaction results.
Lead, coach, and mentor the Front Office team to consistently elevate service standards and support departmental profitability.
Oversee all aspects of Front Office operations—including guest arrival and departure, room inventory management, service standards, cost controls, revenue initiatives, systems management, budgeting, and policy implementation.
Support team development through regular coaching, scheduling, performance evaluations, recognition, and ongoing professional development.
Monitor guest feedback trends and operational performance metrics, identifying opportunities for improvement and implementing action plans.
Ensure all Sofitel brand standards are fully implemented and that team members maintain up-to-date knowledge of hotel facilities, services, events, pricing, local attractions, and operational policies.
Complete and analyze daily operational reports, making informed decisions based on data insights.
Take ownership of guest concerns and ensure timely, effective resolution that restores confidence and satisfaction.
Provide managerial support across the Rooms Division to ensure smooth day-to-day operations.
Plan and adjust staffing levels according to business forecasts to ensure an optimal guest experience.
Oversee ALL – Accor Live Limitless loyalty and recognition programs, including upsell initiatives.
Build a positive team culture by driving engagement, celebrating achievements, and creating meaningful recognition programs.

Qualifications

A genuine passion for hospitality and delivering outstanding guest experiences.
Minimum 2 years of Front Desk or Guest Services leadership experience within a hotel environment (preferred).
Experience with Opera Cloud or Opera PMS is advantageous.
Strong communication, leadership, organizational, and problem-solving abilities.
Proven ability to work effectively under pressure while maintaining composure and professionalism.
A positive, proactive attitude with the ability to inspire and empower others.
A natural talent for connecting with guests, demonstrating empathy, care, and a strong service mindset.
Eagerness to grow within a fast-paced and dynamic environment.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Additional Information

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

Ongoing Career and Professional Development Opportunities
A Rewarding Work Environment
Global Discounts on Hotel Accommodation & Food and Beverage

Quick Apply

Refine Your Search

development coach jobs in coldstream, vic

Guest Service Manager

Full Time 2IC - Doncaster

Senior coach wanted

Department Manager - Eastland

Senior Men’s Coach

Allied Health Lead

Development Coach

Assistant Store Manager | OPSM | Doncaster, VIC

Assistant Store Manager - Doncaster

Retail Store Manager - Doncaster

Health Leader

Store Manager - Doncaster

Store Manager | Sunglass Hut Greensborough VIC

System Analyst Lead - Employment Information Kit

Eastland Deputy Coach (Assistant Store Manager)

Reserves Coach

Reserves Men’s Football Coach

Store Manager | Doncaster

Platypus Store Manager - Plenty Valley

Maintenance Supervisor

I want to receive the latest job alert for development coach in coldstream, vic

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