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Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Security Officer
Nexar Group Pty Ltd —Wonthaggi VIC
- $26.22 - $59.50 an hour
- Part-time
- Supervising experience
- First Aid Certification
- Computer skills
Quick Apply
13d
Security Guard/Crowd Controller
Black Ops Protection —Sydney NSW
- $40 - $50 an hour
- Part-time
- Management
- Supervising experience
- First Aid Certification
Quick Apply
Corporate Guard/ Concierge
Ultimate Security Australia —Sydney NSW
- Urgently hiring
- Customer service
- First Aid Certification
- Communication skills
Security Guard/ Concierge
SS Security —North Strathfield NSW
- $24.95 - $54.71 an hour
- Monday to Friday
- Customer service
- First Aid Certification
- In-person
- COVID-19 protective measures
Quick Apply
9d
Chef
Compass Group Australia —Canberra ACT
- $36.58 an hour
- Customer service
- Communication skills
- Time management
WA – Security Officers: Hospitals
NPB Security —Western Australia
- 12 hour shift
- First Aid Certification
- Communication skills
- Opportunities for advancement
Security Guard - NV1 Cleared
MSS Security —Northern Territory
- Part-time
Event Security Guard
ACES Group —Sydney NSW
- From $39 an hour
- Weekend availability
- Customer service
- First Aid Certification
- In-person
Quick Apply
3d
Security Officer/Concierge
SS Security —North Strathfield NSW
- $43,613.09 - $105,698.18 a year
- Monday to Friday
- Customer service
- First Aid Certification
- In-person
- COVID-19 protective measures
Quick Apply
9d
Security Officer
Talice Security —Alice Springs NT
- Urgently hiring
- Customer service
- First Aid Certification
- Communication skills
Assistant - Catering | Newcastle Mater Hospital
Compass Group Australia —Newcastle NSW
- Hospital experience
Security Officer / Security Guard / Retail Security Team Member
Assetlink —Brookvale NSW
- Rotating roster
- CPR Certification
- Customer service
- First Aid Certification
Advertising Coordinator
Seven West Media —Perth WA
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Parental leave
Global Advisory & Markets, Goldman Sachs Electronic Trading ( GSET ) Java/ C++ Developer, Associate, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Management
- Computer Science
- Engineering
- Travel reimbursement
- Health insurance
Security Guard/Crowd Controller
Asset Protect Group —Northcote VIC
- $28 - $30 an hour
- Night shift
- First Aid Certification
- In-person
Quick Apply
12d
Welder Fabricator
MEI Group Pty Ltd —Forrestdale WA
- $45 an hour
- Full-time
- Schematics
- No degree
- Welding
Quick Apply
Accountant
Focus Financial Partners —Melbourne VIC
- Microsoft Excel
- Management
- Bachelor's degree
WA – Experienced Gate House Security Off...
NPB Security —Western Australia
- Weekend availability
- First Aid Certification
- Communication skills
- Opportunities for advancement
Landscape Labourer
Fulton Hogan —Mascot NSW
- Full-time
- Maintenance
- Construction experience
- Health insurance
- Employee assistance program

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Level 1 Windows Network Support

Medical iT -
Melbourne VIC

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Job Details

Qualifications

Microsoft Outlook
Customer service
Writing skills
English
Microsoft Exchange
Microsoft Office
Dental software
Education
DNS
Diploma
Communication skills

Full Job Description

About the business

Who are We

We are a rapidly growing and innovative IT managed services company focusing on Corporate, Medical, Engineering and Legal Market Verticals with offices based in NSW, ACT & VIC. As a company we have established a strong market presences and looking to expand the support desk team. We have a great team culture, a team working environment hosted in new offices and complimented with excellent relationships with our clients. We work closely with our staff and invest time in developing them with weekly training & development. Our Senior IT Engineer team continually looks at innovative solutions available for the medical and dental practices; and in turn trains our support staff. We are very passionate in providing high levels of service and delivery for our clients and have a very low client drop off rate. Be a part of a company that listens to the feedback of their staff and clients and enjoy the success of being apart of our goal in becoming the leader in the IT arena.

About the role

The following tasks will be required in your day to day role:

Dealing directly with clients and providing day-to-day support, rectification and maintenance of IT equipment and Network infrastructure.
Able to conduct Installation of office 365 and proficient with outlook and email configurations.
Providing help desk support and work with IT troubleshooting desktop, thin clients, remote user’s.
Understanding of network infrastructure i.e. DNS, IP Address, Subnets etc.
Be able to repair PC and change RAM, Hard Drives and other hardware components.
Experience working with Backup Nas, Synology, QNAP and other onsite backup systems.
Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT
Experience with working with network printers, Dymo printers and USB printers.
Assisting Engineers with network deployments on projects.
Providing support to networks – Windows and Apple Devices.
Opening ports on router and level 1 router support
Attending onsite for computer or server breakdown scenarios.
Worked with Firewalls Cisco, Fortinet, Watch Guard, Sophos, draytek
Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop;
Providing Desktop Support to PC’s and Thin Clients, laptops,
Working with smart switches and POE switches
Installing anti-virus endpoints and experience with working cloud based antivirus
Managing incoming daily support matters- Email and telephone
Providing polite conduct with all clients – acknowledge that our clients may not understand IT.
Conducting scheduled network maintenance’s on Servers and PC’s
Learn and assist with Implementing Windows Server and Terminal server environments
Learn how to configure cloud environments on multiple platforms
Providing customers support on Cloud based server environments
Data entry and updating client configuration and documentation.
Working with support related items for Office 365 and Microsoft Exchange Online services
Monitor Backups Onsite and offsite backup systems.
Monitoring Network security and report threats.
Managing Virtualised Servers and work with troubleshooting.
Highly Desired but not essential- understanding of Medical Director, Pracsoft, Bluechip, Genie, Shexie, Dental 4 Windows software programs
Experience or understanding with Apple products and networks – desired
Skills and experience
Clear communication & be able to articulate professionally with clients.
Proficient English-compulsory requirements
Proficient email writing and correct grammar writing skills.
Customer service orientated.
Attention to detail and good follow up skills
Multi task and work well under pressure.
Be able to juggle multiple tickets and tasks
Attention to detail
Very organised
Honest Person
Open to feedback
Manage incoming daily support matter
Polite conduct with all Clients
Be extremely organised and communicate with the account managers. (Communication Skills, good English)
Report back feedback and update on changes.
Conducts own research – continual ongoing self- development

Essential Requirements:

Tertiary Education, Diploma, Degree Qualification or equivalent
This role is not suitable for a call centre help desk operator style support person. You must be able to work towards a solution for support items for clients and be able to multi-task whilst doing so.
Feedback form our recent candidate that joined our team “Loved It learnt so much, love the team, I would it do it again any day”
As the role is dealing directly with our clients you will need to have good communication with proficient English and be able to articulate professionally.

Apply Now

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