In-Demand Customer service agent Jobs in Parafield Gardens, Sa

AI Optimisation Coordinator
Journey Beyond —Adelaide SA
- Customer service
- Salesforce
- AI
- Parental leave
- Employee assistance program
Quick Apply
HR & HC Drivers - Adelaide
Heidelberg Materials —Port Adelaide SA
- Overtime
- Annual leave
- Parental leave
Agitator Driver
Heidelberg Materials —Marleston SA
- Overtime
- Annual leave
- Parental leave
Product Specialist, Advanced Surgery- South Australia
Baxter —Regency Park SA
- Management
- Sales
- Business
- Annual leave
7d
In-store Mortgage Brokers
Aussie —Greater Adelaide SA
- Contract
- Sales
- Customer service
- Finance
Quick Apply
In-store Mortgage Broker
Aussie —Gepps Cross SA
- Contract
- Sales
- Customer service
- Finance
Quick Apply
Mortgage Broker - Adelaide
Aussie —Greater Adelaide SA
- Full-time
- Remote
- Sales
- Customer service
- Finance
Quick Apply
Automotive Spare Part Interpreter
Hi Tech Diesel Injection —Kilburn SA
- Microsoft Excel
- Customer service
- Computer skills
- On-the-job training
NDIS/ Domestic/ House Cleaner (Full-Time)
O'Shea's Carpet Cleaning —Adelaide SA
- Full-time
- Customer service
- Cleaning
- Time management
5d
Sprinkler Fitter
Equans —Greater Adelaide SA
- Full-time
- Analysis skills
- Communication skills
- Fuel card
- Parental leave
CX Technology Consultant
Datacom —Modbury SA
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
12d
Settlements Officer
First Australian Company —Adelaide SA
- Microsoft Office
- Communication skills
- Employee assistance program
- Referral program
Quick Apply
6d
Assistant Business Leader - Glenelg, SA
Travel Associates —Glenelg SA
- Part-time
- Business
- Leadership
- Employee discount
Retail Mortgage Broker - South Australia
Aussie —Greater Adelaide SA
- Contract
- Sales
- Customer service
- Finance
Quick Apply
NDIS/ Domestic/ House Cleaner (Casual / Permanent Part-Time)
O'Shea's Carpet Cleaning —Adelaide SA
- Part-time
- Customer service
- Cleaning
- Time management
2d
Regional Sales Manager
Block —Greater Adelaide SA
- Sales
- POS
- AI
- Health insurance
Quick Apply
Assistant Business Leader - Chrisakis and Turner Travel Associates - West Lakes, SA
Travel Associates —West Lakes SA
- Part-time
- Business
- Leadership
- Employee discount
Cybersecurity DevOps Engineer - 12 Months Fixed Term
Datacom —Adelaide SA
- Temporary
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
11h
Senior Manager – Rental & Retail BOH
RV Sales Career page —Greater Adelaide SA
- Full-time
- Leadership
- Communication skills
Quick Apply
Fire Electrician
Equans —Greater Adelaide SA
- Full-time
- Travel reimbursement
- Fuel card

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AI Optimisation Coordinator

Journey Beyond -
Adelaide SA

Quick Apply

Job Details

Benefits

Parental leave
Employee assistance program
Employee discount

Qualifications

Customer service
Salesforce
AI
Communication skills

Full Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

You’re an analytical problem-solver with experience working with chatbots, AI tools, or knowledge bases. You enjoy using data and insights to improve customer experiences and streamline operations.

A strong communicator, you can translate complex concepts into simple, user-friendly solutions and work collaboratively across teams. Ideally, you have experience in customer service or travel operations and exposure to platforms like Salesforce or similar.

You’re curious about AI and automation, with a passion for continuous improvement and delivering better self-service experience for customers.

About The Role

The AI Optimisation Coordinator plays a key role in supporting the analysis, optimisation, and continuous improvement of AI-enabled tools and digital self-service channels within the Travel Centre.

In this role, you’ll use data, guest insights, and performance analytics to help identify opportunities to enhance self-service experiences, improve operational efficiency, and reduce contact demand. You’ll work closely with Technology, Digital, CRM, and Operations teams to provide recommendations, support AI initiatives, and help optimise chatbot, automation, and knowledge base performance.

Acting as a connector between guest experience, business operations, and AI enablement, you’ll contribute to continuous improvement initiatives that deliver better outcomes for both customers and frontline teams.

Key responsibilities will include:

Support the development and ongoing refinement of the Travel Centre AI roadmap by providing analysis, insights, and recommendations aligned to Journey Beyond’s digital and guest experience strategy.
Identify opportunities where AI, automation, or conversational interfaces may improve guest experience or reduce operational effort and present evidence-based recommendations.
Monitor emerging AI technologies, tools, and industry trends to provide advisory input on potential relevance or value.
Support the optimisation of guest-facing chatbots and self-service tools by analysing performance data, guest queries, and failure points.
Assist with revieing and refining conversational flows, intents, and responses in partnership with platform and system owners.
Contribute to ongoing chatbot training by analysing real guest interactions and recommending content or intent improvements.
Support the development and maintenance of a structured, AI friendly knowledge base used across self-service and agent-assisted channels.
Analyse content performance to identify outdated information, content gaps, or high-volume enquiry themes.
Identify and document opportunities for automation or digital process improvement that could reduce manual work for Travel Centre Consultants.
Analyse chatbot performance, case drivers, contact themes, and guest behaviour across self-service channels.

What We Offer

Generous discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Parental Leave program
Purchased Leave policy
Private Health discounts
Employee Assistance Program
Discounts on Journey Beyond merchandise
Flexible working environment

How to Apply

If you’re passionate about AI, data, and improving customer experiences, this is the role for you.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.

Quick Apply

Refine Your Search

customer service agent jobs in parafield gardens, sa

AI Optimisation Coordinator

HR & HC Drivers - Adelaide

Agitator Driver

Product Specialist, Advanced Surgery- South Australia

In-store Mortgage Brokers

In-store Mortgage Broker

Mortgage Broker - Adelaide

Automotive Spare Part Interpreter

NDIS/ Domestic/ House Cleaner (Full-Time)

Sprinkler Fitter

CX Technology Consultant

Settlements Officer

Assistant Business Leader - Glenelg, SA

Retail Mortgage Broker - South Australia

NDIS/ Domestic/ House Cleaner (Casual / Permanent Part-Time)

Regional Sales Manager

Assistant Business Leader - Chrisakis and Turner Travel Associates - West Lakes, SA

Cybersecurity DevOps Engineer - 12 Months Fixed Term

Senior Manager – Rental & Retail BOH

Fire Electrician

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