In-Demand Senior workers' compensation Jobs in Moonee Ponds, Vic

Senior Manager Hardship
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Work from home
Senior P&C Advisor
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Human resources
- Financial services
- AI
- Work from home
Communications and Engagement Specialist
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Part-time
- No degree
- Communication skills
12h
Communications and Engagement Specialist
Department of Education —Melbourne City Centre VIC
- Part-time
- No degree
- Communication skills
13h
Senior Clinical Advisor
EML —Melbourne VIC
- Full-time
- Management
- Case management
- Organisational skills
- Work from home
- Parental leave
11d
Practice Manager, Conciliation - Quality and Stakeholder Engagement
Victorian Government —Melbourne VIC
- $201,315 - $263,214 a year
- Full-time
- Leadership
18h
Associate or Senior Associate - Insurance
Moray & Agnew Lawyers —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
- Parental leave
- Employee assistance program
Legal Officer
Victorian Government —Melbourne VIC
- $124,552 - $134,013 a year
- Full-time
- Communication skills
1d
Head of Customer Resolution & Hardship
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- Leadership
- Work from home
7d
Senior Manager, Statutory & Regulatory Reporting
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Financial services
- Work from home
Legal Support Administrator
Lander & Rogers —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Microsoft Office
- Administrative experience
- Annual leave
Marketing & Communications Specialist
EML —Melbourne VIC
- Full-time
- Writing skills
- SharePoint
- Financial services
- Work from home
- Parental leave
10d
Senior Clinical Neuropsychologist - Grade 3
Victorian Government —Melbourne VIC
- $120,000 - $130,000 a year
- Part-time
- Education
- Care plans
7d
Podiatrist | Melbourne, VIC | Wodonga FIFO | Sale & Gippsland
Proactive Health —Melbourne VIC
- $120,000 - $130,000 a year
- Full-time
- Clinic
- Bachelor's degree
- Care plans
Quick Apply
Finance Manager Melbourne
Wotton Kearney —Melbourne VIC
- Full-time
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
7d
Community Clinician
Western Health —Melbourne VIC
- Full-time
- Organisational skills
- Care plans
- Communication skills
1d
Performance Improvement Specialist
DXC Technology —Melbourne VIC
- Full-time
- CRM software
- Management
- Salesforce
Regional Team Manager - Occupational Rehabilitation
Altius Group —Hawthorn VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Recruiting
- Leadership
Quick Apply
Senior Clinical Neuropsychologist - Grade 3
Western Health —Melbourne VIC
- Part-time
- Education
- Care plans
7d
Customer Success Account Manager
Zensai —Melbourne VIC
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Annual leave
- Parental leave
Quick Apply
9d

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Senior Manager Hardship

Latitude Financial Services -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Management
Customer service
Leadership

Full Job Description

The Senior Manager, Hardship leads Hardship operations for Australia & New Zealand, ensuring customers experiencing financial difficulty receive fair, timely and practical support. The role balances customer outcomes, regulatory obligations, operational performance and continuous improvement.

The role leads and motivates distributed teams, partners with Risk and Compliance, and strengthens hardship frameworks, controls and customer experience in line with community expectations and regulatory standards.

The Senior Manager acts as Latitude’s hardship subject matter expert, maintaining strong relationships with financial counselling bodies, regulators and internal stakeholders while translating customer insights into clear actions for senior audiences.

With a focus on simplification, risk management and sustainable change, the role drives operational uplift, supports technology and process initiatives, and ensures teams are equipped to deliver consistent, customer-first outcomes.

Key Responsibilities

Lead Hardship teams across Australia, New Zealand and the Philippines, building capability, engagement and consistent performance.
Oversee complex hardship matters and escalations, including sensitive customer circumstances, high-risk cases and complaints linked to financial difficulty, ensuring decisions are fair, consistent and well documented.
Manage BAU hardship operations, including performance, quality, coaching, portfolio reviews and regulatory adherence.
Ensure hardship assessments, repayment arrangements and customer communications are completed consistently, transparently and in line with applicable credit, privacy, complaint handling and vulnerable customer obligations.
Own hardship policies, procedures, controls, reporting and dashboards to identify trends, risks and improvement opportunities.
Provide guidance to frontline and operational teams to improve early identification of hardship, vulnerability and complaint risk, and support consistent referral and resolution pathways.
Lead regulatory, operational and customer experience initiatives from design through
implementation.
Represent Latitude with financial counsellors, consumer advocates and industry forums, sharing insights across the business.
Build trusted relationships with executives, general managers, business SMEs, Risk, Compliance and external partners.
Drive simplification, process improvement and technology-enabled change to improve efficiency, effectiveness and customer outcomes.
Identify, escalate and mitigate operational, conduct and regulatory risks in partnership with Line 1 Risk and business leaders.

Qualifications & Experience

Relevant tertiary qualifications or demonstrated equivalent experience.
Significant experience in banking, finance, hardship, collections, complaints, risk or a related customer care environment.
Proven people leadership experience, including coaching, performance management and leading distributed teams through change.
Strong understanding of hardship obligations, vulnerable customer care, operational risk and control management.
Experience engaging senior leaders, regulators, financial counselling bodies and cross-functional stakeholders.
Advanced communication, influencing, problem-solving and stakeholder management skills.
Ability to use data, insights and reporting to improve performance, controls and customer outcomes.
High level of personal drive, judgement and accountability in a regulated environment.
Experience leading process improvement, simplification or transformation initiatives.
Project management experience across process, technology and people change.
Strong awareness of industry trends, community expectations and emerging hardship practices.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We make it possible – for our customers, our partners, and our people.

We believe doing great work starts with feeling supported. Our values, take ownership, pursue excellence, win together, and create tomorrow, aren't just words. They show up in how we work, how we lead, and how we look after our team.

We make it possible…

to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office.
to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
to access great financial benefits – with discounts on Latitude products and services.

When our people thrive, everything else follows.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Apply Now

Refine Your Search

senior workers' compensation jobs in moonee ponds, vic

Senior Manager Hardship

Senior P&C Advisor

Communications and Engagement Specialist

Communications and Engagement Specialist

Senior Clinical Advisor

Practice Manager, Conciliation - Quality and Stakeholder Engagement

Associate or Senior Associate - Insurance

Legal Officer

Head of Customer Resolution & Hardship

Senior Manager, Statutory & Regulatory Reporting

Legal Support Administrator

Marketing & Communications Specialist

Senior Clinical Neuropsychologist - Grade 3

Podiatrist | Melbourne, VIC | Wodonga FIFO | Sale & Gippsland

Finance Manager Melbourne

Community Clinician

Performance Improvement Specialist

Regional Team Manager - Occupational Rehabilitation

Senior Clinical Neuropsychologist - Grade 3

Customer Success Account Manager

I want to receive the latest job alert for senior workers' compensation in moonee ponds, vic

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