In-Demand Senior data centre network engineer Jobs in Ivanhoe, Vic

Senior Contact Centre Specialist
Sourceo —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
2d
Head of Data Centre Operations
Siemens —Melbourne VIC
- Full-time
- Master's degree
- Business Administration
- Leadership
Senior Software Engineer - AI
Bunnings —Hawthorn East VIC
- Full-time
- Azure
- Machine learning
- In-person
- Parental leave
Senior Power Systems Engineer
FYFE —Melbourne VIC
- Bachelor's degree
- Communication skills
Senior Project Manager - Construction , Data Center Planning & Delivery
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- AWS
- Electrical experience
- Health insurance
- Employee assistance program
Associate / Senior Associate Electrical Engineer - Building Services
HDR —Melbourne VIC
- Full-time
- Leadership
Senior Electrical Engineer
Arup —Melbourne VIC
- Hybrid work
- Electrical experience
- Profit sharing
- Parental leave
9d
Associate Structural Engineer
Aurecon Group —Melbourne VIC
- Full-time
- AI
- Leadership
- Communication skills
10d
Civil Project Engineer
WSP —Melbourne VIC
- Master's degree
- Bachelor's degree
- Civil Engineering
- Employee stock purchase plan
- Parental leave
Power Engineer
Gridsight —Melbourne VIC
- $2,500 a month
- Full-time
- Hybrid work
- Azure
- Sales
- Master's degree
Quick Apply
8d
Senior Project Manager - BMS
Johnson Controls —Scoresby VIC
- Full-time
- AutoCAD
- Engineering
- HVAC
SR INFORMATION SECURITY ENGINEER
Lumen Technologies —Melbourne VIC
- Azure
- No degree
- Scripting
Electrical Engineer - Building Services
WSP —Melbourne VIC
- Electrical experience
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
AI Implementation Lead
Metricon —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Analysis skills
Principal Engineer - Azure Cloud & DevOps
LAB3 —Melbourne VIC
- Call employer
- Hybrid work
- Azure
- Management
- DevOps
Quick Apply
Principal Engineer - Cloud & DevOps
LAB3 —Melbourne VIC
- Call employer
- Hybrid work
- Azure
- Management
- DevOps
Quick Apply
Lead Engineer- Azure Cloud & DevOps
LAB3 —Melbourne VIC
- Full-time
- Azure
- DevOps
- SQL
Quick Apply
Senior Project Manager – HV Infrastructure (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- PMP
- Engineering
- Electrical experience
Quick Apply
Project Director/Team Lead- Urban Development
Arcadis —Melbourne VIC
- Management
- Business development
- Leadership
Account Executive - Education (Melbourne)
Cisco Systems —Melbourne VIC
- Full-time
- Management
- Computer Science
- Sales
13d

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Senior Contact Centre Specialist

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
2 days ago

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

_Only applicants with full Australian Citizenship can be considered for this role, due to security requirements._

_This role can be located in any of our offices: Melbourne, Sydney, or Brisbane._

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

senior data centre network engineer jobs in ivanhoe, vic

Senior Contact Centre Specialist

Head of Data Centre Operations

Senior Software Engineer - AI

Senior Power Systems Engineer

Senior Project Manager - Construction , Data Center Planning & Delivery

Associate / Senior Associate Electrical Engineer - Building Services

Senior Electrical Engineer

Associate Structural Engineer

Civil Project Engineer

Power Engineer

Senior Project Manager - BMS

SR INFORMATION SECURITY ENGINEER

Electrical Engineer - Building Services

AI Implementation Lead

Principal Engineer - Azure Cloud & DevOps

Principal Engineer - Cloud & DevOps

Lead Engineer- Azure Cloud & DevOps

Senior Project Manager – HV Infrastructure (Australia)

Project Director/Team Lead- Urban Development

Account Executive - Education (Melbourne)

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