In-Demand Senior security operations engineer Jobs in Coolaroo, Vic

Senior Contact Centre Specialist
Sourceo —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
18h
Senior Network Security Engineer
Tata Consultancy Services —Melbourne VIC
- Azure
- AWS
Senior Engineer - Mobile
Xero —Hawthorn VIC
- Overtime
- Hybrid work
- AWS
- AI
Staff Security Engineer
Articore Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- AWS
- AI
Quick Apply
7d
Senior Network Engineer
ENGIE —Southbank VIC
Security Operations Centre Manager
Triskele Labs —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- No degree
- Work from home
Quick Apply
3d
Senior Site Reliability Engineer (Digital Infrastructure)
Certus Digital —Melbourne VIC
- Weekend availability
- Hybrid work
- Communication skills
Quick Apply
Senior DevOps Engineer
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Senior AI Engineer
RACV —Melbourne VIC
- Hybrid work
- Azure
- Systems design
- Master's degree
8d
Senior Systems Engineer
Thales —Melbourne VIC
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Health insurance
- Parental leave
Senior Network Engineer (VIC) (DC Mod)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Azure
- AWS
- Scripting
- Employee assistance program
Senior DevOps Engineer
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- DevOps
- Research
- AWS
- Work from home
- Parental leave
Quick Apply
Senior Systems Engineer
Saab —Melbourne VIC
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Work from home
2d
Senior SAP Integration Engineer (BTP Integration Suite)
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
9d
Senior Product Security Engineer
Airwallex —Melbourne VIC
- $150,000 - $220,000 a year
- Full-time
- Google Suite
- Computer Science
- Salesforce
Senior Site Reliability Engineer
Blinq —Melbourne VIC
- On call
- Hybrid work
- DevOps
- AI
- Annual leave
Technology Governance & Risk Lead
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- No degree
- Communication skills
Quick Apply
Senior Forward Deployed Engineer
Accenture —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Engineering
- On-the-job training
- Parental leave
Senior Cloud Platform Engineer
Pyramid Global Technologies —Melbourne VIC
- Azure
- AWS

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Senior Contact Centre Specialist

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
18 hours ago

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

_Only applicants with full Australian Citizenship can be considered for this role, due to security requirements._

_This role can be located in any of our offices: Melbourne, Sydney, or Brisbane._

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

senior security operations engineer jobs in coolaroo, vic

Senior Contact Centre Specialist

Senior Network Security Engineer

Senior Engineer - Mobile

Staff Security Engineer

Senior Network Engineer

Security Operations Centre Manager

Senior Site Reliability Engineer (Digital Infrastructure)

Senior DevOps Engineer

Senior Systems Engineer - Intergrated Product Support (IPS)

Senior AI Engineer

Senior Systems Engineer

Senior Network Engineer (VIC) (DC Mod)

Senior DevOps Engineer

Senior Systems Engineer

Senior SAP Integration Engineer (BTP Integration Suite)

Senior Product Security Engineer

Senior Site Reliability Engineer

Technology Governance & Risk Lead

Senior Forward Deployed Engineer

Senior Cloud Platform Engineer

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