In-Demand Service representative Jobs in Dural, Nsw

Customer Service Team Leader
ASICS —Marsden Park NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Quick Apply
Client Care Representative - Kings Park | FT
Connect Hearing —Kings Park NSW
- Full-time
- Customer service
- Maintenance
- Clinic
- Parental leave
- Employee assistance program
Sales Representative - Outbound Calls
V3 Hospitality —Neutral Bay NSW
- $35 an hour
- Hospitality
- Sales
- Customer service
Quick Apply
Retail Planogram Merchandiser - Lane Cove - NSW
CROSSMARK Australia —Lane Cove NSW
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
Retail Merchandiser - Chatswood - NSW
CROSSMARK Australia —Chatswood NSW
- $34.34 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
3d
Seasonal Retail Consultant | Aesop Castle Towers | Casual
l'Oréal —Castle Hill NSW
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Customer Service Representative
Valvoline Global Operations —Baulkham Hills NSW
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick Apply
Key Account Manager – Formwork Industry (Full Time)
Royal Plywood —Strathfield South NSW
- Full-time
- Construction site
- Sales
- In-person
Quick Apply
Business Development Representative
No Trace Co Pty Ltd —North Shore NSW
- $35 - $40 an hour
- Hospitality
- Sales
- Customer service
- Travel reimbursement
Quick Apply
Implementation Manager
Fiserv —Sydney NSW
- Full-time
- Business
- Communication skills
Sales Representative – Timber, Building & Construction Supplies
Harbour Prints —Wetherill Park NSW
- $110,000 - $130,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Work from home
Quick Apply
Manager Service Operations
Optus —Macquarie Park NSW
- Management
- Leadership
- Parental leave
4d
Sales Associate
Crocs —Homebush NSW
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
12d
Seasonal Retail Consultant | Aesop Parramatta | Casual
l'Oréal —Parramatta NSW
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Customer Service Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Inside Sales Representative (6-Month Contract)
MiniMed —Macquarie Park NSW
- Full-time
- CRM software
- Sales
- Salesforce
Data Center Services Engineer
Fiserv —Sydney NSW
- Full-time
Sales Representative
Studio Vela Pilates —Pendle Hill NSW
- $35 an hour
- Part-time
- Sales
- Customer service
- Salesforce
- Work from home
Quick Apply
9d
Customer Service Representative
Acorn Rentals —Macquarie Park NSW
- Full-time
- Customer service
- No experience needed
- Organisational skills
Employment Mentor - Blacktown
AMES Australia —Blacktown NSW
- $70,561 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Employee assistance program
- Employee discount
10d

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Customer Service Team Leader

ASICS -
Marsden Park NSW

Quick Apply

Job Details

Full-time

Benefits

Onsite gym
Parental leave
Employee discount
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Customer service
SAP
Salesforce
Sales administration
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full Job Description

Company Description

The Customer Service Team sits within the Sales Department and provides customer service, order management and sales administration support to ASICS wholesale customers, sales representatives and internal stakeholders. The Customer Service Team Leader reports to the Customer Service Manager and is based at the ASICS NSW Head Office in Marsden Park.

The Customer Service Team Leader provides day-to-day leadership, coaching and operational support to the Customer Service Representatives, while also working closely with Sales, Logistics, Marketing and Finance teams to resolve issues and improve service delivery.

Job Description

So, what goes into making that happen?

Lead, support and coach the Customer Service Team to deliver consistent, high-quality customer service
Manage day-to-day team workflow, priorities and service levels to ensure customer enquiries and orders are actioned within agreed timeframes
Provide escalation support for complex customer enquiries, complaints, delivery concerns, pricing enquiries and order issues
Oversee the accurate processing of customer orders, returns, stock enquiries, pricing enquiries and delivery status updates
Provide internal sales support to ASICS sales representatives and ensure customer service activity supports sales and business objectives
Monitor team performance, identify training needs and provide feedback to support capability, accountability and service excellence
Maintain strong working relationships with internal and external stakeholders, including customers, retailers, distributors and internal departments
Identify and implement process improvements that increase efficiency, accuracy, communication and the overall customer experience
Ensure customer service processes, records and information are accurate, compliant and maintained in relevant systems
Support the Customer Service Manager with reporting, team updates, operational priorities and ad hoc business requirements

In return we offer:

A permanent full-time opportunity with a market leading global brand
Salary + bonuses + 17.5% annual leave loading + paid parental leave
Flexible hybrid work options using a ‘Moments That Matter’ way of working
Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
Free onsite gym and personal training sessions
Generous staff discount – % off wholesale!
A learning & development culture with personal access to LinkedIn Learning, leadership programs, 'move your mind' learning sessions, study leave and targeted role specific training
A collaborative, innovative, and high-performing team culture with career growth opportunities – We love promoting from within!
Opportunities to give back through community and team events

Qualifications

That's enough about us, here's what we'd like to see from you:

Demonstrated experience in a customer service, sales administration or order management environment
Previous experience leading, mentoring or coordinating a team, including the ability to allocate work and support performance
Strong commercial and business acumen, with an understanding of customer service impact on sales, operations and customer retention
Experience in excel, Salesforce and SAP highly desirable
Exceptional organisational skills and the ability to prioritise competing tasks in a fast-paced environment
Strong written and verbal communication skills, including the ability to manage escalations and difficult conversations professionally
Ability to deliver to tight deadlines while maintaining accuracy, attention to detail and service quality
Resilient, flexible and solutions-focused approach, with the ability to work autonomously and collaboratively
Strong interpersonal and relationship-building skills with internal teams and external customers
Confident using Microsoft Office, including Excel, Word, Outlook and PowerPoint, and comfortable learning business systems
High level of initiative, professionalism, self-motivation and commitment to continuous improvement
Customer-focused mindset with the ability to balance service excellence, business needs and team effectiveness

Additional Information

ASICS is proud to be an Equal Employment Opportunity employer, where everyone’s ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.

ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.

Quick Apply

Refine Your Search

service representative jobs in dural, nsw

Customer Service Team Leader

Client Care Representative - Kings Park | FT

Sales Representative - Outbound Calls

Retail Planogram Merchandiser - Lane Cove - NSW

Retail Merchandiser - Chatswood - NSW

Seasonal Retail Consultant | Aesop Castle Towers | Casual

Customer Service Representative

Key Account Manager – Formwork Industry (Full Time)

Business Development Representative

Implementation Manager

Sales Representative – Timber, Building & Construction Supplies

Manager Service Operations

Sales Associate

Seasonal Retail Consultant | Aesop Parramatta | Casual

Customer Service Representative (Inbound Contact Centre)

Inside Sales Representative (6-Month Contract)

Data Center Services Engineer

Sales Representative

Customer Service Representative

Employment Mentor - Blacktown

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