In-Demand Campus experience Jobs in Cranbourne, Vic

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Clayton - Customer Service & Admissions Officer

Monash Health -
Clayton VIC

Apply Now

Job Details

Part-time
4 days ago

Qualifications

Customer service
Administrative experience
EMR systems
Medical terminology
Communication skills
Hospital experience
Office experience

Full Job Description

Job Requisition ID: 9126
Legal Entity: Monash Health

Location:
Clayton, VIC, AU, 3168

#job-location.job-location-inline { display: inline; }
Employment Type: Part Time
Posting Date: 28 Aug 2026

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Our Customer Service and Admissions team at our Clayton campus is now looking for a professional, empathetic and motivated individual to join us in a frontline customer service role at the Main Reception.

Working alongside other Administration Officers, you’ll be the first point of contact for people coming into the hospital.

About the Roles

We are recruiting to two permanent part time roles at Monash Medical Centre (MMC), Clayton.

Position 1

Hours: 41.5 hours per fortnight (5 shifts)

The regular shifts for this role are likely to be:
Week 1 of the fortnight; Monday and Wednesday: 07:00am to 03:30pm, Friday: 07:00am to 04:00pm
Week 2 of the fortnight; Thursday and Friday: 07:00am to 04:00pm

Position 2

Hours: 37 hours per fortnight (5 shifts)

The regular shifts for this role are likely to be:
Week 1 of the fortnight; Monday, Tuesday and Thursday: 11:30am to 08:00pm, Friday: 08:00am to 04:30pm and Sunday 10:00am to 03:00pm
Week 2 of the fortnight; No shifts

Working as part of a dedicated team, you’d receive your roster for work at least two weeks in advance, to help you plan your time and accommodate any other commitments you have. In addition, you’d have to opportunity to pick up additional shifts at other hospitals in the Monash Health network when colleagues take periods of significant leave or when we need your support with covering other absences.

About Us

Our Reception/Admissions Department at MMC Clayton is open seven days a week to enable us to meet the healthcare needs of the community we serve. Our shifts currently have varying start and finish times (largely between 7:00am and 8:00pm) and may change from time to time as our services further develop and grow. This role is particularly important as it is usually the first point of contact for people entering the hospital and sets the tone for their experience with us.

In addition to providing a warm, welcoming greeting to people approaching you at reception, your key responsibilities would also include:

Providing an equally high standard of customer service to people you interact with over the phone;
Utilising a number of software systems to support your work and assist consumers
Ensuring timely, complete and accurate entry of data and details when admitting and updating patient details into a range of systems.

We use iPM as our Patient administration system. You would also need to work with our VAED audit reports and may be asked to undertake other related administrative duties,

About You/ What You Need

We are a caring, patient-focused team, working in a busy, varied environment every day. We’re looking for someone who shares our patient-focused outlook and who is motivated to apply their strong administration and customer service skills to a dynamic workplace. To be considered, we’ll look for you to demonstrate these attributes:

Excellent communication skills, including demonstrated listening skills, and sensitivity to the feelings of others
Strong office administration skills and an ability to rapidly grasp the challenges of a busy workplace where multi-tasking is a must
Passion for performing your work to a consistently high standard
Ability to prioritise tasks as circumstances change, so that critical and/or urgent tasks are completed on time
Aptitude for learning new systems and processes quickly

Flexibility to accommodate shift work and ability to work at other Monash Health sites if needed is essential.

Previous experience working in healthcare administration, with an understanding of medical terminology such as iPM, SMR and EMR systems will be highly regarded.

If you don’t have a healthcare background, but can demonstrate the following, please let us know:

proven success working in a busy office administration role;
excellent customer service and communication skills; and
an aptitude and passion for learning new systems and processes

For a confidential discussion and to explore this opportunity further, please reach out to Barbara Penn, Customer Services & Admissions Interim Manager on (03) 9594 2046

Position Description can be found here

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 04 September, 2026

Apply Now

Refine Your Search

campus experience jobs in cranbourne, vic

Clayton - Customer Service & Admissions Officer

Performing Arts Administrator ES1-2

MJLEH PhD Scholarship in Japanese Language Education and Cultural Literacy

STEM Leading Teacher Range 3

Research Fellow

Monash Law – Sessional Teaching Opportunities

VCE & Year 7–10 Tutors – Maths, Science & English | VIC-Wide

PhD Scholarship Opportunity – Safe and Sustainable Electrolytes for Next-Generation Rechargeable Metal Batteries

Assistant VCE Maths Tutor

Secondary Teacher - Accounting/Commerce | Berwick VIC

2027 IT / STEM Teacher

Year 7-10 Maths Tutor

Data Communications Engineer

Professor and Head of Department - Physiology

Assistant Principal-Range 2: Student Engagement- Senior Secondary

Leading Teacher Range 3 - Curriculum

Research Fellow (Laboratory Manager)

Classroom Teacher - Physics/Maths

Leading Teacher Range 3 - Data and Achievement

VCE Maths Tutor - Narre Warren

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