In-Demand Manager, technical support – anz Jobs in Melbourne, Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Customer Service Executive, ANZ
Ranpak —Melbourne VIC
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
Talent & People Advisor
EnerSys Australia Pty Ltd —Campbellfield VIC
- $78,300 - $140,900 a year
- Full-time
- Office
- Psychology
- Recruiting
Quick Apply
7d
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager, Enterprise Sales ANZ(Acquisition)
New Relic —Melbourne VIC
- Hybrid work
- Sales
- AI
- Leadership
1d
Ecommerce Project Manager
Tryzens Global —Melbourne VIC
- Full-time
- Hybrid work
- Management
- PMP
- ERP systems
- Annual leave
- Work from home
Quick Apply
Sr / Engagement Manager
Workday —Melbourne VIC
- Full-time
- PMP
- Bachelor's degree
- No degree
1d
Head of Group Finance ANZ
Techtronic Industries (TTI) —Notting Hill VIC
- Budgeting
- Leadership
Migration Specialist, ANZ Modernisation Team
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- AWS
- Presentation skills
6d
Business Development
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Partner Account Manager, Worldwide Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- Sales
- ERP systems
8d
Talent Acquisition Advisor
Downer Group —Melbourne VIC
- Hybrid work
- Recruiting
- Communication skills
- Employee discount
Partner Account Manager, Melbourne
Everpure —Melbourne VIC
- Sales
- Office
- Communication skills
- Annual leave
Quick Apply
Full Web Stack Developer
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Product Manager - Public Safety
NEC Corporation —Docklands VIC
- CAD
- Product management
- AI
- Health insurance
- Parental leave
ANZ Tunnelling Lead
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- Construction experience
Head of Network Strategy, ANZ
Gridsight —Collingwood VIC
- Full-time
- Hybrid work
- Presentation skills
Quick Apply
Enterprise Account Executive ⭐
Achievers —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Research
- AI
Quick Apply
Quality Systems Technologist
Simplot —Mentone VIC
- Contract
- Hybrid work
- ERP systems
- No degree
- Communication skills
7d
Technical Product Owner - Workday
Kinetic —Melbourne VIC
- Full-time
- Analysis skills

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

Working Arrangement: This is a hybrid role, with employees expected to work from the office on Mondays, Wednesdays, and Fridays, and remotely on Tuesdays and Thursdays. Please note that SOTI reserves the right to amend or modify the hybrid working model in line with business requirements.

#LI-DK1

#Hybrid

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

manager, technical support – anz jobs in melbourne, vic

Manager, Technical Support – ANZ

Customer Service Executive, ANZ

Talent & People Advisor

Customer Success Manager

Senior Manager, Enterprise Sales ANZ(Acquisition)

Ecommerce Project Manager

Sr / Engagement Manager

Head of Group Finance ANZ

Migration Specialist, ANZ Modernisation Team

Business Development

Partner Account Manager, Worldwide Public Sector - ANZ

Talent Acquisition Advisor

Partner Account Manager, Melbourne

Full Web Stack Developer

Product Manager - Public Safety

ANZ Tunnelling Lead

Head of Network Strategy, ANZ

Enterprise Account Executive ⭐

Quality Systems Technologist

Technical Product Owner - Workday

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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