In-Demand Digital analyst Jobs in Parramatta, Nsw

Analyst, Digital Fraud & Scams
NAB —Sydney NSW
- Full-time
- Customer service
- Analysis skills
- Communication skills
3d
Data Analyst
IKEA —Tempe NSW
- Full-time
- Doctoral degree
- Engineering
- Master's degree
3d
System Analyst
Ferngrove Pharmaceuticals Pty Ltd —Chester Hill NSW
- $75,000 - $80,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
5d
SOC Analyst
Orro Pty Ltd —Sydney NSW
- Hybrid work
- Management
- Parental leave
- Employee discount
4h
Application Analyst
Campbell Property Group —Norwest NSW
- Full-time
- CRM software
- SQL
- Analysis skills
- Employee assistance program
- Referral program
Quick Apply
Business Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Agile
- AI
- Annual leave
- Work from home
11d
Business Analyst - Single Digital Patient Record
NSW Health —Chatswood NSW
- $118,821 - $140,201 a year
- Weekend availability
- Analysis skills
- No degree
- Epic
- Annual leave
3d
Business Analyst - PAS - Single Digital Patient Record
NSW Health —Chatswood NSW
- $118,821 - $140,201 a year
- Weekend availability
- Management
- Research
- No degree
- Annual leave
3d
Business Analyst
Accenture —Sydney NSW
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Tendering Analyst
Zembl —Sydney NSW
- $85,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Administrative experience
- Work from home
- Professional development assistance
Quick Apply
Digital Configuration Sitecore Analyst
Link Group —Parramatta NSW
- Hybrid work
- Azure
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
Cyber Threat Defence Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home
Business Analyst
Sourceo —Sydney NSW
- Full-time
- Analysis skills
- Wellness program
- Parental leave
4d
Business Analyst
Fujitsu —Sydney NSW
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
Lead Digital Business Analyst
Sydney Metro —Sydney NSW
- $163,145 - $182,721 a year
- Full-time
10d
Technical Analyst
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Financial services
- AI
- Annual leave
- Work from home
Senior Testing Analyst
Sydney Metro —Sydney NSW
- $163,145 - $182,721 a year
- Full-time
10d
Digital Strategist
Digital Ninjas —Sydney NSW
- $70,000 - $90,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record
NSW Health —Chatswood NSW
- Up to $140,201 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Epic
- AI
- Annual leave
3d
UI Developer
Duxxel Pty Ltd —Sydney NSW
- From $120,000 a year
- Contract
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
12d

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digital analyst jobs near parramatta, nsw

Analyst, Digital Fraud & Scams

NAB -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
3 days ago

Qualifications

Customer service
Analysis skills
Communication skills

Full Job Description

Analyst, Digital Fraud & Scams

808999

NSW- Sydney CBD
VIC- Melbourne CBD

Compliance, Regulatory Risk & Financial Crime

Permanent Full time

Opening at: Sep 4 2026 - 06:00 AEST
Closing at: Sep 11 2026 - 23:55 AEST

Step into a rewarding Analyst, Digital Fraud & Scams role where you'll protect customers from fraud and scam threats, investigate suspicious activity, and make a real difference when it matters most.

Join a team dedicated to keeping customers safe from fraud and scams across NAB
Investigate suspicious transactions, assess risk, and support customers through challenging situations
Make informed decisions, solve complex problems, and help minimise customer and financial harm

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Analyst, Digital Fraud & Scams (DFAS, you will join our Digital Fraud & Scams team that’s doubling down on protecting the community and our customers.

Each day, you’ll go above and beyond to:

Review and assess outbound customer payments and other transactional activity to identify potential fraud, scams, financial crime risks, or customer vulnerability.
Conduct inbound and outbound customer calls to verify transactions, investigate suspicious activity, and support customers impacted by fraud and scams.
Manage fraud and scam reports from customers, gathering relevant information and documenting cases accurately and comprehensively.
Provide empathetic and professional support to customers who have experienced fraud or scam events, ensuring a customer-centric approach throughout the investigation process.
Investigate suspected fraud and scam matters by analysing customer information, transaction data, system alerts, and supporting evidence.
Make timely risk-based decisions to prevent, minimise, or recover customer and bank losses where appropriate.
Complete fraud and scam case management activities, ensuring accurate record keeping, reporting, and documentation.
Escalate emerging fraud trends, high-risk activities, customer vulnerabilities, and complex cases in accordance with established procedures.
Maintain a strong understanding of current fraud and scam typologies, emerging threats, industry trends, and customer protection practices.
Meet operational and service standards, including productivity, quality, compliance, customer outcomes, and risk management requirements.
Collaborate with internal stakeholders to support investigations, customer remediation activities, and continuous process improvement initiatives.
Identify opportunities to improve customer experiences, operational processes, controls, and fraud prevention strategies.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

Previous experience in a customer service, fraud, scams, financial crime, investigations, banking, contact centre, or risk environment.
Strong verbal communication skills with the ability to confidently manage both inbound and outbound customer conversations.
Demonstrated ability to engage with vulnerable customers and navigate sensitive situations with empathy and professionalism.
Analytical and critical thinking skills, with the ability to assess information and make sound risk-based decisions.
Strong attention to detail and ability to accurately document investigations, customer interactions, and outcomes.
Ability to work effectively in a fast-paced environment while managing competing priorities.
Commitment to delivering exceptional customer outcomes while balancing risk and compliance requirements.
Strong problem-solving skills and ability to identify opportunities for continuous improvement.
High level of resilience and adaptability when dealing with complex, emotionally challenging, or time-sensitive situations.
Proficiency using multiple systems and technology platforms simultaneously in a phone-based operational environment.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Apply Now

Refine Your Search

digital analyst jobs in parramatta, nsw

Analyst, Digital Fraud & Scams

Data Analyst

System Analyst

SOC Analyst

Application Analyst

Business Analyst

Business Analyst - Single Digital Patient Record

Business Analyst - PAS - Single Digital Patient Record

Business Analyst

Tendering Analyst

Digital Configuration Sitecore Analyst

Cyber Threat Defence Analyst

Business Analyst

Business Analyst

Lead Digital Business Analyst

Technical Analyst

Senior Testing Analyst

Digital Strategist

Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record

UI Developer

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