In-Demand Technical support Jobs in Milton, Qld

Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
1d
Systems Administrator I
Wenco (a Hitachi Construction Machinery subsidiary) —Eight Mile Plains QLD
- Full-time
- Microsoft Access
- Administrative experience
- Bachelor's degree
Quick Apply
Service Desk Officer
City of Moreton Bay —Strathpine QLD
- $95,258 a year
- Full-time
- Hybrid work
- Customer service
- Work from home
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
Senior Desktop Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Annual leave
12d
Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
12d
Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
6d
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
8d
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
7d
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
IT Field Technician
ITECHNOLOGY AUSTRALIA —Brisbane QLD
- Up to $33.50 an hour
- Urgently hiring
- In-person
- Communication skills
Quick Apply
2h
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
13d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
5d
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience

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Desktop Support Analyst (6-month contract)

Superloop -
Brisbane QLD

Apply Now

Job Details

Contract | Fixed term

Benefits

Free food

Qualifications

ITIL Foundation
Authentication
Desktop support
ITIL Certification
Management
Incident management
Customer service
Deployment
Microsoft Exchange
Scripting
Telecommunication
SharePoint
Intune
Help desk

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

The IT & Security team report through to our Operations unit which is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.

Our IT & Security team has the board responsibility for both securing the corporate network and the externally customer facing networks and portals.

Role Purpose

We are seeking an experienced Senior Desktop Support Engineer to join our IT team on an initial 6-month contract, with potential extension. This role provides backfill for our Desktop Experience Team Leader and will support corporate users across a multi-site environment. The role is responsible for delivering high-quality end-user support, managing modern workplace technologies, and driving operational excellence across both Windows and macOS platforms.

The successful candidate will have strong hands-on experience with endpoint management, Microsoft Intune, JAMF Pro, Microsoft 365, and desktop support in an enterprise environment. They will act as a senior escalation point for complex incidents and contribute to ongoing endpoint modernisation initiatives.

Key Responsibilities

End User Support: Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and identity-related issues.
Act as an escalation point for the Service Desk for complex endpoint and user support matters.

Support office-based, remote, and mobile users across multiple locations.

Endpoint Management: Administer and support Microsoft Intune for device management, compliance, configuration policies, application deployment, and endpoint security.

Administer and support JAMF Pro for macOS device lifecycle management.

Maintain endpoint security baselines, device compliance standards, provisioning, enrolment, asset management, and lifecycle processes.

Microsoft 365 Administration: Support Microsoft 365 services including Entra ID, Exchange Online, Teams, OneDrive, and SharePoint Online.

Assist with user administration, licensing, access management, and troubleshooting.

Operational Excellence: Maintain accurate documentation, knowledge articles, and support procedures.

Identify opportunities for automation and process improvement, including support for device refreshes, operating system upgrades, and workplace technology initiatives.

Ensure incidents, service requests, and problems are managed in accordance with ITIL principles.

Security and Compliance: Support endpoint security controls, vulnerability remediation activities, and implementation of security standards and policies.

Work closely with Cyber Security and Infrastructure teams to address endpoint risks and compliance requirements.

Essential Skills and Experience

Strong experience supporting Windows 11, macOS, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint deployment and management technologies.
Experience with JAMF Pro is desirable, particularly for macOS device lifecycle management.

Strong troubleshooting skills across desktop, application, authentication, networking, and device management issues.

Experience supporting enterprise collaboration platforms including Teams and SharePoint Online.

Familiarity with scripting and automation tools such as PowerShell.
Minimum 5 years’ experience in Desktop Support, Workplace Technology, or similar enterprise support roles.

Demonstrated experience operating in a medium to large enterprise environment.

Experience supporting both Microsoft and Apple ecosystems.

Proven ability to independently manage incidents, escalations, and technical investigations.

Desirable Skills

Microsoft certifications relating to Modern Workplace or Endpoint Management.
JAMF certification.

ITIL Foundation certification.

Experience in telecommunications, technology, or highly regulated environments.

Personal Attributes

Strong customer service and stakeholder management skills.

Able to communicate technical issues clearly to non-technical users.

Self-motivated and capable of working independently.

Strong attention to detail and documentation discipline.

Calm and methodical approach to incident resolution.

Continuous improvement mindset.

This role is ideal for a senior desktop support professional who enjoys a hands-on technical environment and can quickly integrate into a high-performing IT team.

On Offer

Free Home Broadband
Free Mobile SIM plan
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

technical support jobs in milton, qld

Desktop Support Analyst (6-month contract)

Service Desk Engineer

Systems Administrator I

Service Desk Officer

ICT Service Manager

Senior Desktop Support Officer

Service Desk Analyst (QLD)

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

Desktop Support Analyst (6-Month Fixed-Term Contract)

Technical Support Lead - Brisbane

ICT System and Field Technical

IT Support Specialist, Level 1 - PKCG

Control Systems Support Engineer

GAZ - APS 5 - IT Service Support Officer - Information Technology

IT Support Engineer

IT Field Technician

IT Help Desk Officer

Service Desk Analyst

IT Support Analyst

Senior IT Systems Administrator

I want to receive the latest job alert for technical support in milton, qld

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