Title: Education Account Manager - WA
Location:
Perth Airport, WA, AU
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About us
At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Create and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.
About the role
With the acquisition of Box of Books (BoB), one of Australia’s leading digital education and textbook providers, Officeworks is creating a market leading proposition for the Education sector. We're expanding our offer to include the likes of textbooks, eBooks, exercise books, and a growing assortment of educational resources, helping make bigger things happen for educators nationwide.
Supporting new and existing Secondary and K-12 schools across WA, with a key focus on our Box of Books (BoB) offer, our school and education specialists get to know our customers. By having insightful conversations, building strong relationships and providing exceptional service, you play a key role in enhancing schools’ access to all of the learning resources they need to support their community.
As a trusted business partner, you have the drive for identifying, acquiring, and onboarding new education business customers and building long term, profitable and mutually beneficial relationships.
As Education Account Manager, you will:
Support your education community through engaging, managing and maintaining the end-to-end lifecycle of the customer relationship
Provide inspiring end to end solutions for our education business customers, building strong partnerships and managing a portfolio of accounts
Proactively guide our customers in making the right choice of products for their business across all Officeworks and BoB product range
Thinking outside the box to provide recommendations and advice to become a trusted business advisor and provide tailored customer solutions
Methodically plan your week to meet customer expectations, build relationship and deliver category/portfolio growth
Develop close working relationships with school bodies, including the likes of local diocese and independent school groups, boards, principals, curriculum managers and procurement leads, always seeking opportunities to drive sustinable business growth
Represent the Officeworks brand at trade conferences and other key events
About you
You’re a driven, client-focused professional who excels at forging strong relationships and has an unwavering passion not only achieving and exceeding targets but strives to find the best solutions for our customers. Your enthusiasm, energy, proactive mindset and consultative approach, combined with your proven success in Sales and/or Business Development within a B2B, face-to-face sales environment, will see you truly flourish in this role. In addition, you will be able to demonstrate:
5+ years’ experience in business-to-business sales and account development, ideally within office supplies and/or technology solutions for education
A strong understanding of identifying and meeting customer needs, whilst maximising customer satisfaction
Good understanding of sales principles, including pipeline management with the ability to initiate new ideas/concepts
Strong commercial acumen with an Analytical and inquisitive mind
Excellent time management and organisational skills
Experience using Salesforce is highly desirable
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
