In-Demand Bank branch managers Jobs in Parramatta, Nsw

Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Full Stack Web Developer
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
AVP/VP, Financial & Regulatory Reporting, DBS Australia (Sydney) - 12-Month Contract
DBS Bank —Sydney NSW
- Full-time
- Master's degree
- Analysis skills
- Business Administration
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Airfare Specialist
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Senior Associate / AVP Project Finance Specialist, Institutional Banking Group, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Full-time
- Research
- Finance
- Analysis skills

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After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
Highly experienced in retail travel consulting for minimum 2 years. 2 years experience in cruise sales, retail preferred. Your travel industry sales experience.
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
Highly experienced in retail travel consulting for minimum 2 years. 2 years experience in cruise sales, retail preferred. Your travel industry sales experience.

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Team Lead, IT Application Production Support

BNP Paribas -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

Jira
Investment
Incident management
BMC Remedy
IT service management
Administrative experience
Bachelor's degree
Confluence
ITIL
ServiceNow
Application support
Information Technology

Full Job Description

What is this position about?

The role of the Team Lead Application Production Support (APS) sits within IT for Securities Services (2S) at BNP Paribas SA Australia Branch

Primary Role Responsibilities

Client Facing: Responsible for IT Application Support services on applications hosted in Sydney for the 2S business in Australia & New Zealand facing internal users spread across operations & client service. Some of this will including interacting with clients of the bank

Team Management: Supervise a team of IT support technicians, providing direction, organizing training and mentoring to develop skills and expertise.

Incident Management: Secure resolution of IT incidents with set SLA, including troubleshooting, root cause analysis, and implementing fixes or workarounds to prevent future occurrences.

Problem Management: Identifying and addressing the root causes of recurring IT issues, working with other teams to implement long-term solutions and prevent future problems.

Communication: Serving as a liaison between the IT support team, other departments, and stakeholders, ensuring that IT-related issues are clearly communicated and that expectations are managed.

Process Improvement: Continuously evaluating and refining IT support processes, procedures, and workflows to optimize efficiency, effectiveness, and customer satisfaction.

Budgeting and Resource Allocation: Manage APS team's budget, resources, and vendors, ensuring that the team has the necessary tools, equipment, and expertise to perform their duties.

Reporting and Metrics: Developing and tracking key performance indicators (KPIs) to measure the team's performance, including metrics such as first-call resolution rates, mean time to resolve (MTTR), and customer satisfaction.

What is required for you to succeed?

Must Have

Bachelor of Technology in IT or equivalent.

Strong experience on IT Service management tools – ServiceNow /Remedy & Confluence/JIRA

Strong knowledge of ITIL Processes
7+ Years of Experience in Technical Application Support Role
Efficient on ITSM, Understanding of Organization Procedures

Working with Support Analysts and providing guidance in their tasks to ensure team adhere to the processes and meet SLAs & KPIs.
Experience with monitoring servers, using tools like Dynatrace, SCOM.
Experience with Performance & Capacity Uplift
Vulnerability Remediation
Problem-solving & Critical thinking

Results focused: understands the strategic objectives of the business overall and of the client facing teams. Works with or delegates to ensure their achievement with a quality focus.
Time management: prioritizes the tasks to ensure all project deliverables are completed in a timely manner. Able to manage workflow effectively to achieve individual team goals.
Team delivery: contribute and participate in the team proactively. Delivers against strategy. Assist IMS and CSM teams to meet deliverables where necessary.
Technical knowledge: being able to pick up new tasks, processes, and knowledge quickly when completing analysis.
Communication: Expresses ideas effectively and clearly in both verbal and written, in a professional and appropriate way. Seek clarification when not clear. For example, while during training, explain the procedures and processes clearly to clients.
Attention to detail: When testing or rolling out a new process or system – able to identify bugs, flaws, or showstopper issues. Ensure correctness and quality of work.
Accountable: take personal responsibility for all the projects assigned, deliver quality service against personal and teamwork, also seeking way of improvement.

Initiative: Tries to find new ways to improve current work, bring fresh ideas to problems and always open to suggestions

Nice to Have

Agile and Kanban Licenses/Certification.
Strong experience with Investment Funds’ Administration either in a tech or ops capacity.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at au.nz.recruitment [at] asia.bnpparibas (dot) com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).

https://careers.apac.bnpparibas/

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Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

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Refine Your Search

bank branch managers jobs in parramatta, nsw

Team Lead, IT Application Production Support

After Hours International Airfare Consultants

Full Stack Web Developer

AVP/VP, Financial & Regulatory Reporting, DBS Australia (Sydney) - 12-Month Contract

Travel Product Coordinator at First Class Travel

Luxury Cruise Specialists

Airfare Specialist

Reward Travel Team Manager

Sales Team Leader

Frequent Flyer Points Advisors & Consultants

Senior Associate / AVP Project Finance Specialist, Institutional Banking Group, DBS Australia (Sydney)

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I want to receive the latest job alert for bank branch managers in parramatta, nsw

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