In-Demand Customer service representative Jobs in Indooroopilly, Qld

Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
Container Refund Shop Attendant / Container Sorter – Customer Service & Manual Handling
Panda Recycling - Containers for Change —Inala QLD
- Part-time
- Sales
- Customer service
- POS
Quick Apply
14d
Customer Service
Kenko sushi house —St Lucia QLD
- Up to $34 an hour
- Monday to Friday
- Customer service
- English
- POS
- Employee discount
Quick Apply
12h
eDiscovery Client Services Associate Director
Epiq Systems, Inc. —Brisbane QLD
- Weekend availability
- Master's degree
- Bachelor's degree
- Conflict management
10d
Guest Service Agent
AccorHotel —Brisbane QLD
- Full-time
- Writing skills
- Front desk
- Communication skills
Quick Apply
Guest Service Agent
Avani —Brisbane QLD
- Weekend availability
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Oaks Hotels —Brisbane QLD
- Part-time
- Health insurance
- Parental leave
Quick Apply
Guest Service Agent
Grand Chancellor Hotels —Brisbane QLD
- $34.96 - $48.95 an hour
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
Quick Apply
Customer Service Advisor
Velocity Truck Centre —Brisbane QLD
- Overtime
- Customer service
- Employee assistance program
6d
Full Time Customer Service and Sales Assistant
Beacon Lighting —Jindalee QLD
- Weekend availability
- Sales
- Customer service
- Communication skills
- Profit sharing
Guest Service Agent (Casual)
InterContinental —Brisbane QLD
- Communication skills
- Hotel experience
Membership Consultant
Total Fusion Chermside —Chermside QLD
- Weekend availability
- Sales
- Customer service
- Time management
Quick Apply
Guest Service Agent - George Hotel
EVT Group —Brisbane QLD
- Weekend availability
- Microsoft Office
- Guest services
- Communication skills
- Parental leave
Client Services Coordinator
Translationz —Brisbane QLD
- Administrative experience
- Organisational skills
- Communication skills
4d
Client Services Representative - AEC Kedron
Animal Emergency Centre —Kedron QLD
- Part-time
- Administrative experience
- Communication skills
Quick Apply
Guest Services Agent
Royal on the Park —Brisbane QLD
- Part-time
- Hospitality
- Communication skills
Quick Apply
Customer Service Agent
Boral —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Construction experience
- On-the-job training
- Employee assistance program
Reddy Express Granard Rd - Customer Service Representative
Reddy Express - OTR Group —Rocklea QLD
- Part-time
Guest Experience Agent
Fanda Group —Fortitude Valley QLD
- $33 - $50 an hour
- Weekend availability
- Hospitality
- Office
- Organisational skills
Quick Apply
Customer Service Representative
BlueScope —Archerfield QLD
- Full-time
- Communication skills
- Negotiation
Quick Apply
17h

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Customer Support Specialist

Macquarie Group Limited -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Analysis skills
AI

Full Job Description

The Customer Support team is a high-impact specialist unit within Macquarie's Customer Service and Support division in Banking and Financial Services. The team functions as the final internal escalation point for the most complex and sensitive customer cases.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Customer Support specialist, you will play a pivotal role in case management of customer vulnerability including instances of financial abuse, family violence, and mental health challenges while conducting deep-dive investigations into complex complaints such as fraud and scam related matters. This purposeful role balances robust risk management and regulatory compliance with genuine empathy, ensuring our Customers receive expert support, care and fair outcomes during their most challenging moments.

What you offer

Ability to handle deeply sensitive customer situations such as family violence, elder abuse, or financial hardship with genuine care, patience, and professional boundaries.
Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine fair outcomes.
As the final internal escalation point, you need to be adept at managing high-pressure conversations with Customers, brokers, and stakeholders to resolve disputes and reach a consensus.
You are eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
A solid understanding of the Australian banking regulatory landscape, with a specific focus on RG 271 (Internal Dispute Resolution) and industry standards for managing vulnerable customers.
The role requires collaboration with cross-functional teams, including Customer Protect, Product teams, and frontline business units, to ensure a unified approach to sensitive Customer matters.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Apply Now

Refine Your Search

customer service representative jobs in indooroopilly, qld

Customer Support Specialist

Container Refund Shop Attendant / Container Sorter – Customer Service & Manual Handling

Customer Service

eDiscovery Client Services Associate Director

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Customer Service Advisor

Full Time Customer Service and Sales Assistant

Guest Service Agent (Casual)

Membership Consultant

Guest Service Agent - George Hotel

Client Services Coordinator

Client Services Representative - AEC Kedron

Guest Services Agent

Customer Service Agent

Reddy Express Granard Rd - Customer Service Representative

Guest Experience Agent

Customer Service Representative

I want to receive the latest job alert for customer service representative in indooroopilly, qld

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