In-Demand Manager servicenow technology Jobs in Melbourne, Vic

Manager - Service Management - Cloud
Interactive Pty Ltd —Port Melbourne VIC
- Management
- AI
- Leadership
Operation Risk Manager
HCLTech —Melbourne VIC
- No degree
- Financial services
- AI
ServiceNow Developer
Accenture —Melbourne VIC
- Full-time
- SQL
- Analysis skills
- Scripting
SAP Security/ GRC Analyst
Tata Consultancy Services —Melbourne VIC
- Management
- No degree
Senior Procurement Advisor
Department of Education —Melbourne City Centre VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Senior Security Risk Specialist
NBN Co —Melbourne VIC
- Full-time
- Communication skills
- Parental leave
Senior Account-Based Marketing Manager
ServiceNow —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
12d
Senior Product Sales Specialist (Employee Service)
Zendesk —Melbourne VIC
- Full-time
- Remote
- Management
- Sales
- Education

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Manager - Service Management - Cloud

Interactive Pty Ltd -
Port Melbourne VIC

Apply Now

Job Details

Qualifications

Management
IT service management
ITIL
ServiceNow
Problem management
AI
Leadership
Communication skills

Full Job Description

Job description

Posted Wednesday 5 August 2026 at 9:00 am | Expires Monday 7 September 2026 at 8:59 am

Experienced people leader with a track record of service excellence in a managed services environment.

Exposure to cutting-edge technologies and enterprise environments.

Provide leadership, guidance, and mentoring.
Melbourne or Sydney location.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.

We’re looking for an experienced Manager, Service Management to lead the governance, delivery and continuous improvement of our Incident, Request, Problem, Configuration and Change Management functions. This role will also include the accountability for our managed Service Desk capability.

This is a senior operational leadership role where you’ll build capable teams, strengthen customer outcomes and help create simpler, smarter and more consistent ways of working. You’ll champion continuous improvement, responsible AI adoption, automation and collaboration across Interactive to deliver a seamless customer experience.

Some of the key things you’ll do:

Lead core Service Management functions across a managed services environment.

Ensure customer, contractual and operational service levels are consistently achieved.

Drive major incident response, communications and post-incident improvements.

Own and deliver a continuous service improvement roadmap.

Champion automation, AI adoption and process optimisation initiatives.

Collaborate across business units to enhance customer outcomes and service delivery.

Build trusted stakeholder relationships and provide meaningful service performance insights.

What we’re looking for:

Extensive Service Management leadership experience within a managed services environment.

Proven success leading high-performing teams in an operational setting.

Strong expertise across Incident, Request, Problem, Configuration and Change Management.

ITIL certified with practical experience applying ITIL best practices.

Hands-on experience with ServiceNow or a similar enterprise ITSM platform.

Track record of driving automation, process improvement and digital transformation.
Exceptional stakeholder management and executive communication skills.

Why choose us?

Highly skilled, collaborative team that values expertise and knowledge‑sharing.

Strong learning culture with personalised development plans.

Commitment to sustainability and community investment.

Free onsite barista at our Sydney and Melbourne offices.
Access to a wide range of staff benefits and partner discounts.

Ready to lead service excellence and help shape the future of Service Management at Interactive? Apply now!

Job details

Pay type

Salary

Apply Now

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manager servicenow technology jobs in melbourne, vic

Manager - Service Management - Cloud

Operation Risk Manager

ServiceNow Developer

SAP Security/ GRC Analyst

Senior Procurement Advisor

Senior Security Risk Specialist

Senior Account-Based Marketing Manager

Senior Product Sales Specialist (Employee Service)

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