In-Demand Back of house manager Jobs in Brisbane, Qld

Cluster Duty Manager
TFE HOTELS —Brisbane QLD
- From $79,746.55 a year
- Full-time
- First Aid Certification
- In-person
Quick Apply
1d
Assistant Venue Manager
Funlab —Bowen Hills QLD
- $72,000 - $83,000 a year
- Weekend availability
- Management
- Communication skills
- Employee assistance program
4d
Manager, Operational Services (Onboard Customer Service)
Queensland Rail —Brisbane QLD
- $151,359 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Employee discount
4d
Conference & Events Coordinator - Rydges South Bank
EVT Group —South Brisbane QLD
- Full-time
- Communication skills
- Hotel experience
- Resort
- Parental leave
1d
Assistant Manager - Indooroopilly
The Body Shop Australia Pty Ltd —Indooroopilly QLD
- $63,897 - $63,898 a year
- Full-time
- Sales
- Organisational skills
- Leadership
- Employee discount
Quick Apply
Concierge
Rockpool Residential Aged Care —Hamilton QLD
- Full-time
- Customer service
- Microsoft Office
- Front desk
3d
Skechers Stock Manager - Brisbane Outlet
Skechers —Brisbane QLD
- Full-time
- Communication skills
- Time management
Quick Apply
5d
Indooroopilly Deputy Coach (Retail Assistant Store Manager)
LSKD —Indooroopilly QLD
- Full-time
- Leadership
- Employee assistance program
Quick Apply
11d
Chef Manager
Compass Group Australia —Brisbane QLD
- $102,678 a year
- Full-time
- Management
- Parental leave
Retail Assistant Manager - Mt Gravatt
Seed Heritage —Mount Gravatt QLD
- Full-time
- Sales
- Leadership
- Employee assistance program
- Referral program
BOH Manager
The Wood Fired Oven —Arana Hills QLD
- Full-time
- Management
- Restaurant
Quick Apply
Repco Trade Marketing Specialist ANZ - Brisbane
GPC Asia Pacific (APAC) —Ascot QLD
- Full-time
- Management
- Marketing
- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
10d
Casual Stylist - Carindale
SHEIKE & CO PTY LTD —Carindale QLD
- Communication skills
- Time management
Quick Apply
14d
Site Engineer
Built Holdings —Brisbane QLD
- Full-time
- Organisational skills
- Communication skills
Marketing Business Partner
Bennett + Bennett —Brisbane QLD
- Full-time
- Marketing
- In-person
- Communication skills
- Wellness program
- Employee assistance program
Quick Apply
2d
Housekeeping Team Leader
Brisbane Airport Hotels Group —Brisbane Airport QLD
- Weekend availability
- Communication skills
- Time management
Casual Stylist- Mt Gravatt
SHEIKE & CO PTY LTD —Upper Mount Gravatt QLD
- Communication skills
- Time management
Quick Apply
Assistant Manager - Brisbane Mall
The Body Shop Australia Pty Ltd —Brisbane QLD
- $64,420 - $64,421 a year
- Full-time
- Sales
- Organisational skills
- Leadership
- Employee discount
Quick Apply
Retail Assistant Manager - New Farm
Seed Heritage —New Farm QLD
- Full-time
- Sales
- Leadership
- Employee assistance program
- Referral program
Restaurant Manager - Brook Hotel
Endeavour Group —Mitchelton QLD
- Full-time
- Master's degree
- Administrative experience
- Employee assistance program

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Cluster Duty Manager

TFE HOTELS
Brisbane QLD

Quick Apply

Job Details

Full-time
From $79,746.55 a year
1 day ago

Qualifications

RSA
First Aid Certification

Full Job Description

Cluster Duty Manager - QLD

We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!

A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections. It’s why TFE Hotels literally gets people returning time and again for staycations where people come first. Period.

As a Cluster Duty Manager in our Queensland Portfolio, based at Adina Apartment Hotel Brisbane, you’re pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of life… your team of go-getters included.

You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the ‘big picture’ but don’t skimp on the finer details to keep Front (and back) of House humming.

We recognise and celebrate your uniqueness and promise to give more back. You see, we’re not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities.

As Cluster Duty Manager, duties and responsibilities include but are not limited to the following:

You lead the daily operations of the hotel and are the go-to for the front office team members.
With a hands-on style, you encourage team involvement, initiative and a focus on continuous improvement.
Coordinate tasks for each shift and delegate to Receptionists accordingly.
Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B outlets (where applicable).
Conduct daily team briefings to share hotel activity e.g. VIPs in house, group movement, promotions, guest feedback.
You know all the room types, rates and hotel services – you’re ready to ‘sell’!
You happily assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) and make sure they’re followed through and charges raised accordingly.
Resolve guest complaints promptly, efficiently and always with a smile! Also be sure to follow TFE complaint handling guidelines.
You keep the ‘Guest Services Directory’ in the Property Management System (PMS) accurate and up to date, always!
Transition to night shifts is seamless with your communication and handover.
Reporting is your friend – management may ask for up-to-date financial/yield reports regularly or ad hoc.
You handle reservation requests efficiently and friendly – involve your Manager or Reservations team for groups, unusual or difficult requests.
You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.
Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations – check off that everything’s in order.
Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness – all by Payroll deadline!
Get involved with recruitment, performance reviews and performance management as needed.
Keep you Manager informed of any problems and unusual matters.
Cleanliness and tidiness are a priority – you keep the lobby, front desk and F&B outlet (where applicable) looking immaculate.
This isn’t an exhaustive list – your Manager may have other reasonable tasks or instructions on occasion.

Skills/Experience required:

You hold a current Responsible Service of Alcohol (RSA) Certificate and First Aid Certificate
You (ideally) have 1-2 years’ prior experience in a similar role and similar property
You can physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects up to 20 kgs

Pay: From $79,746.55 per year

Work Location: In person

Quick Apply

Refine Your Search

back of house manager jobs in brisbane, qld

Cluster Duty Manager

Assistant Venue Manager

Manager, Operational Services (Onboard Customer Service)

Conference & Events Coordinator - Rydges South Bank

Assistant Manager - Indooroopilly

Concierge

Skechers Stock Manager - Brisbane Outlet

Indooroopilly Deputy Coach (Retail Assistant Store Manager)

Chef Manager

Retail Assistant Manager - Mt Gravatt

BOH Manager

Repco Trade Marketing Specialist ANZ - Brisbane

Casual Stylist - Carindale

Site Engineer

Marketing Business Partner

Housekeeping Team Leader

Casual Stylist- Mt Gravatt

Assistant Manager - Brisbane Mall

Retail Assistant Manager - New Farm

Restaurant Manager - Brook Hotel

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