In-Demand Accommodation manager Jobs in Surfers Paradise, Qld

At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
Reservations/Guest Experence All Rounder
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
总经理助理
Shouhang New Energy Co., Ltd. —Gold Coast QLD
- $8,100 - $9,200 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick Apply
7d
Event Operations Manager
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Resort
5d
Owner Relations Manager
Accor Apartments & Realty —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Administrative experience
Management Opportunities | Wallaby Hotel
Australian Venue Co. —Varsity Lakes QLD
- $79,550 - $85,000 a year
- Weekend availability
- Hospitality
- Leadership
Quick Apply
1d
People & Culture Coordinator
AccorHotel —Surfers Paradise QLD
- $29.45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3d
Projects Administrator
Travel + Leisure Co. —Bundall QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Relief Manager
NRMA Parks and Resorts —Coolangatta QLD
- Full-time
- CPR Certification
- First Aid Certification
- Organisational skills
- Employee discount
- Gym membership
Quick Apply
Night Auditor
NOVOTEL —Surfers Paradise QLD
- $29.45 - $44.18 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
8d
Care Partner - Gold Coast
Southern Cross Care QLD —Arundel QLD
- Full-time
- No degree
- Care plans
- Communication skills
- Employee assistance program
Quick Apply
Distribution Centre Manager
PFD Food Services —Gold Coast QLD
- Weekend availability
- Budgeting
- Leadership
- Communication skills
- Health insurance
- Gym membership
1d
Field Marketing Coordinator
Travel + Leisure Co. —Broadbeach QLD
- Full-time
- Sales
- Administrative experience
- Recruiting
Quick Apply
Project Manager – Property Development & Refurbishments
Travel + Leisure Co. —Bundall QLD
- Full-time
- Office
- Administrative experience
- Organisational skills
Quick Apply
4d
Senior Technical Officer, Bond Institute of Health and Sport
Bond University —Robina QLD
- $90,587.42 a year
- Full-time
- University
- Communication skills
- Free parking
- Work from home
5d
Front Office Manager
RACV —Gold Coast QLD
- From $100,000 a year
- Weekend availability
- Recruiting
- Organisational skills
- Budgeting
- Parental leave
- Employee assistance program
Eureka Creek Village - Supervisor Grounds & Gardens
Compass Group Australia —Gold Coast QLD
- $103,431 a year
- Full-time
- Supervising experience
- Computer skills
- Communication skills
- Health insurance
- Free food
FIFO Relief Unit Manager
Compass Group Australia —Gold Coast QLD
- Full-time
- Management
- Analysis skills
- Recruiting
- Free food
Trade Counter Assistant - Actrol Tweed Heads
Reece Group —Tweed Heads South NSW
- Weekend availability
- Customer service
- Plumbing
- Retail sales
- Parental leave
- Fuel discount
FIFO Catering Manager
Compass Group Australia —Coolangatta QLD
- 12 hour shift
- Culinary experience
- Analysis skills
- Budgeting
- Free food

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At Your Service Manager (Front Office)

JW Marriott Gold Coast Resort & Spa -
Surfers Paradise QLD

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Hospitality
Management
Recruiting
Front desk
Guest services
Communication skills
Office experience

Full Job Description

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Salary: $75,000 - $85,000

Type of employment: Full time

Critical responsibilities:

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Tracks all guest issues from various sources and report results.
Ensures guest requests/issues are logged.
Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Identifies trends in guest issues for resolution.
Schedules and supervise staff to ensure prompt, friendly, and attentive service.
Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
Performs departmental administrative duties.
Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

Successful Candidates will have

2 years experience in the guest services, front desk, or At Your Service department
Passion for creating memorable guest experiences
Strong knowledge of hotel operations, including front office, concierge, housekeeping, and food & beverage coordination
Current work authorization (as applicable to the location)
Previous supervisory or management experience in a luxury hospitality environment
Strong problem-solving and conflict resolution abilities
Strong problem-solving and conflict resolution abilities
Proactive and results-driven approach
Proactive and results-driven approach

The Benefits 

Enjoy the benefits of:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

accommodation manager jobs in surfers paradise, qld

At Your Service Manager (Front Office)

Reservations/Guest Experence All Rounder

总经理助理

Event Operations Manager

Owner Relations Manager

Management Opportunities | Wallaby Hotel

People & Culture Coordinator

Projects Administrator

Relief Manager

Night Auditor

Care Partner - Gold Coast

Distribution Centre Manager

Field Marketing Coordinator

Project Manager – Property Development & Refurbishments

Senior Technical Officer, Bond Institute of Health and Sport

Front Office Manager

Eureka Creek Village - Supervisor Grounds & Gardens

FIFO Relief Unit Manager

Trade Counter Assistant - Actrol Tweed Heads

FIFO Catering Manager

I want to receive the latest job alert for accommodation manager in surfers paradise, qld

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