- Full time fixed term opportunity to work in a high performing and passionate team within the Local Government Inspectorate
- VPS Grade 3 - $81,496 - $98,955
- Work life balance in a small, friendly and welcoming team!
Are you looking for a role you can sink your teeth into and really make your own? Are you looking for a small, friendly, supportive and motivated team to work with? Do you have a good sense of humour, positive outlook and solid work ethic?
About the Business Unit
Under the leadership of the Chief Municipal Inspector the Local Government Inspectorate (LGI) is an independent administrative office supported by the Department of Justice and Community Safety (DJCS). It is the dedicated integrity agency for local government focusing on investigations for breaches and compliance with the Local Government Act 2020 (Act).
About the Role
The Senior Business Support Officer is the first point of contact for the Local Government Inspectorate dealing with requests for information, advice or assisting people with complaints in relation to Local Government. This can be via phone or email.
Key requirements of this position include solid customer/complaint relations and communications skills in the context of a regulatory environment. The Business Support Officer is also required to provide business reporting, financial reconciliation, administration support to the unit and liaison with other corporate business areas within the State Government.
Some of your duties will include:
- The Senior Business Support Officer at the LGI is responsible for the first point of contact for all enquiries, approaches and correspondence
- Receipt and response to incoming phone calls
- Receipt recording in the Case Management System and response to complainants
- Administrative support to inspectorate staff
- Assisting the Business and Communications Advisor with business functions of the office including travel bookings, invoice processing, email management, team meeting minutes and coordination, maintain asset register and other office documentation
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
- Knowledge of Legislation: A knowledge of the Local Government Act 2020 (Vic) or experience working in a regulatory environment.
- Advanced Computer Skills: Uses a wide range of software application features for word processing, excel spreadsheets, databases, registers, etc. Assists others with problem-solving on IT systems. Experience in using finance systems such as Oracle or other accounts payable systems, and experience with case management systems, in particular in a Dynamics platform.
- Communication skills: Demonstrates high level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes for the Inspectorate.
- Planning and Organising: Identifies processes, tasks and resources required to achieve a goal: Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required: Develops and implements systems and procedures to guide work and track progress: Recognises barriers and finds effective ways to deal with them.
Qualifications/requirements
- A business or legal qualification is desirable but not a limiting factor
- Knowledge of and/or experience working with legislation
Please contact Michelle Bowran via email at [email protected] if you have any
questions or would like to discuss the role in further detail.
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
