Reapit – Who are we?
Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.
In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.
What you’ll be doing
Reporting to the Head of IT ANZ you’ll be involved in
Working with global internal technology, business and project teams to deliver systems and user support, device management, and staff onboarding and offboarding responsibilities
In this capacity, your responsibilities will include
supporting technology solutions that bring business process and existing tooling together to meet the wider business needs.
Ensuring new systems are delivered with appropriate documentation and change management.
Managing and maintaining internal business systems.
Supporting internal business in their use of our business systems.
Who we're looking for
At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.
2+ years of experience as a systems administrator or help desk support
Proven experience in managing and maintaining MS Entra and Intune.
Experience in managing and maintaining SaaS business platforms and technologies.
Familiarity with modern security tools and requirements.
Implementing or operating in an ISO27001 environment.
Well-rounded analytical and problem-solving skills, with a strong attention to detail
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal clients and internal teams.
What your impact and success looks like
We expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:
Gain familiarity with the organisation's systems, infrastructure, software platforms, and integration tools.
Gain an understanding of the JLT (Joiner, Leaver, Transfer) process
Support the team with ticket escalations
Review existing documentation related to systems, processes, and projects.
Within 3 months:
Become familiar with ongoing projects, gaining a better understanding of project requirements, challenges, and opportunities
Fully understand our systems and processes
Engage in targeted training or self-study to enhance technical skills relevant to the role, such as scripting languages, third party SaaS training
Understand our user needs, gather requirements, and provide support on IT and business systems issues.
Actively contribute to problem-solving efforts within our user, hardware, and software eco-system
Within 6 months:
Comfortably work on service desk tickets with minimal or no assistance.
Have contributed as part of a wider team on several key projects, showing attention to detail and adherence to scope, cost and time parameters.
Identify opportunities for process improvement or optimization within our process
Share insights and lessons learned with team members, contributing to a culture of continuous learning and improvement.
We operate a Flexible Working Policy, and we would like for you to work from our Brisbane or Sydney location, at least 3 days a week
Don't tick all the boxes? Neither do we
We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”
