Your Front Row to Fortitude
The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it. As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
We're looking for a Reservations Manager who brings the same quiet confidence we ask of our brand: precise under pressure, warm without trying too hard, and genuinely invested in turning an enquiry into a stay worth talking about.
The Role
As Reservations Manager, you lead the department's day-to-day operations — shaping plans that support the hotel's commercial targets and setting the standard for how every booking is handled. You'll personally manage group requests of ten rooms or more from guests and agents, oversee the wider team's handling of individual reservations, and keep The Alva's rates, packages and distribution channels sharp and current. You'll work closely with the Director of Sales and Marketing, translating targets into day-to-day precision across every reservation that comes through the door.
What You'll Bring
A degree or equivalent qualification in Hotel Management or Business Administration
2+ years' reservations experience, including time at supervisory or executive level
Confidence with hotel systems, including OPERA and Delphi
Sharp interpersonal and communication skills — bilingual or multilingual is a genuine advantage
Professional phone manner and a natural instinct for up-selling without ever feeling like a sales pitch
Strong problem-solving, organisational and training ability
A collaborative approach — happy to prioritise your own workload and jump in for colleagues when it's busy
Fluent English; unlimited work rights in Australia
Our Culture
Deliver excellence through service
Embrace a growth mindset
Communicate honestly and transparently
Consider people, community and planet
Have each other's backs and respect differences
Show up and bring positivity
Take accountability and own our mistakes
Bring an entrepreneurial mindset — we're here to push past old-school hospitality norms
Why The Alva
A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm
The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
Retail discounts platform
Sales incentives and recognition schemes
Enhanced IHG Parental Leave and Birthday Leave
Career development, mentoring and community support opportunities
Team events and a vibrant, energised working culture
Don't tick every box but know you'd thrive here? Apply anyway — we'd rather meet you and find out.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
