Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
Join us as Senior Event Manager and play a key role in delivering some of Melbourne's most significant and high-profile events.
Reporting to the Head of Events & Conferencing, this role provides senior leadership across the Events & Conference function.
Provide leadership and support across Crown Melbourne's Events & Conferences team. This is a pivotal leadership role responsible for overseeing the planning and coordination of major conferences, exhibitions, VIP functions and large-scale events, while ensuring exceptional client experiences and successful event outcomes.
Working closely with clients, internal planning teams and operational stakeholders, you will manage events end-to-end, to execute each event successfully.
In this role, you will:
Lead the planning and coordination of major conferences, exhibitions, VIP functions and high-profile events.
Partner closely with clients to understand event objectives, requirements and expectations.
Oversee the development of event plans, run sheets, timelines and event documentation to ensure seamless event delivery.
Provide leadership, guidance and support to the Events & Conferences planning team.
Manage event allocation, planning priorities and workflow across the department.
Be accountable for service and event standards, team performance, commercial outcomes and the effective escalation and resolution of client matters.
Facilitate communication between clients and operational teams to ensure event requirements are clearly understood and delivered.
Build and maintain strong client and stakeholder relationships throughout the event planning process.
Drive revenue opportunities through upselling, conversion, profitability management, forecasting and delivery against agreed revenue targets, where applicable.
Ensure all event details, contractual requirements and planning milestones are completed accurately and within agreed timeframes.
Ensure events are planned and delivered in accordance with applicable laws, licences, work health and safety requirements, responsible service obligations, Crown policies, risk controls and mandatory compliance requirements.
Promote a proactive safety, risk and compliance culture, ensuring incidents, hazards and compliance concerns are promptly reported and appropriately managed.
Contribute to continuous improvement initiatives that enhance planning processes, client satisfaction and team performance.
About You
You are an experienced events professional with a passion for creating exceptional client experiences. You excel at building relationships, managing complex event requirements and leading teams within a fast-paced environment.
Highly organised and detail-oriented, you have a proven ability to oversee multiple events simultaneously while ensuring every aspect of the planning process is executed to the highest standard.
You will also bring:
Significant experience planning conferences, exhibitions, corporate events or large-scale functions within a hospitality, events or conference environment.
Demonstrated success leading event planning teams and supporting the development of event professionals.
Strong client relationship management skills with the ability to understand and deliver complex event requirements.
Experience developing event documentation, timelines, run sheets and event specifications.
Proven ability to manage multiple projects simultaneously while meeting deadlines and quality standards.
Excellent communication and stakeholder management skills across clients, suppliers and internal teams.
Experience handling high-profile clients, VIP events and detailed event requirements.
Proficiency with event management systems and technology platforms.
What We Offer You
Competitive remuneration package.
Complimentary onsite meals and generous discounts across Crown hotels, parking, dining and entertainment.
A supportive and inclusive workplace that values individuality, diversity and belonging.
The opportunity to lead some of Melbourne's largest conferences, events and special occasions.
Career development opportunities within one of Australia's leading entertainment and hospitality organisations.
The chance to be part of a team committed to creating exceptional experiences for guests and clients every day.
Job application close: 23/08
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
