Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
Join Crown Melbourne as our Operations Manager - Events & Conferencing and play a critical leadership role in delivering exceptional event experiences across one of Australia's largest and most prestigious hospitality and entertainment venues.
Reporting to the Head of Events & Conferencing, you will provide strategic and operational leadership across the Events & Conferencing business.
You will lead the day-to-day operations of our Events & Conferencing business, overseeing the successful delivery of conferences, gala dinners, exhibitions, corporate functions and large-scale events. This role is responsible for leading high-performing teams, maintaining financial performance and ensuring seamless execution across every event.
Working closely with operational leaders, event managers, clients and stakeholders, you will be instrumental in delivering memorable events while fostering a culture of engagement, accountability and continuous improvement.
In this role, you will:
Lead the day-to-day operations of Crown's Events & Conferencing team, ensuring seamless event execution across multiple venues and functions.
Oversee operational planning, workforce scheduling and resource allocation to achieve service, financial and operational objectives.
Build, coach and develop a large operational leadership team, fostering a high-performance culture focused on quality service.
Partner with Event Managers, culinary teams and support departments to coordinate successful events.
Develop strong relationships with clients and stakeholders, ensuring expectations are exceeded and issues are resolved effectively.
Manage departmental budgets, labour costs, inventory and operational expenses to achieve financial targets.
Monitor operational standards and implement continuous improvement initiatives that enhance service quality and efficiency.
Ensure compliance with all relevant health, safety, regulatory and company policies and procedures.
Act as a senior escalation point for operational challenges, customer concerns and complex event requirements.
Drive team engagement through coaching, performance management, recognition and development initiatives.
About You
You are an experienced hospitality and events leader who thrives in a fast-paced, high-volume environment. With a strong operational background and a passion for customer service, you are confident leading large teams and achieving strong results across competing priorities.
A highly organised and commercially minded professional, you enjoy building capability within your team, developing strong stakeholder relationships and delivering consistent service outcomes.
You will also bring:
Demonstrated leadership experience within events, banquets, conferencing, hospitality or large-scale food and beverage operations.
Proven ability to lead, motivate and develop diverse teams within a dynamic operational environment.
Strong financial acumen with experience managing labour costs, operational budgets and departmental performance.
Excellent communication and stakeholder management skills across clients, operational teams and senior leaders.
Experience managing multiple operational priorities while maintaining exceptional service and quality standards.
Strong problem-solving and conflict resolution skills with the ability to remain calm under pressure.
Knowledge of event operations, food and beverage service standards and workplace compliance requirements.
Proficiency in Microsoft Office and hospitality management systems.
Diploma or Degree in Hospitality Management (preferred).
A current Responsible Service of Alcohol (RSA) certificate is mandatory.
What We Offer You
Competitive remuneration package.
Complimentary onsite meals and generous discounts across Crown hotels, parking, dining and entertainment.
A supportive and inclusive workplace that values individuality, diversity and belonging.
The opportunity to lead operations for some of Melbourne's largest conferences, events and special occasions.
Career development opportunities within one of Australia's leading entertainment and hospitality organisations.
The chance to be part of a team committed to delivering memorable experiences for guests and clients.
Job applications close: 23/08
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
