In-Demand Customer support representative Jobs in Carrum Downs, Vic

Sales Engineer
Ingersoll Rand —Mulgrave VIC
- Time management
Site Liaison Officer - Clayton
Monash Health —Clayton VIC
- Full-time
- Management
- Organisational skills
Technical Sales Representative Nec
Malabar Gold And Diamonds —Narre Warren VIC
- $80,000 - $100,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
Quick Apply
12d
Merchandiser/ Sales Support Representative Sunbury
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
Seasonal Retail Consultant | Aesop Southland | Casual
l'Oréal —Beaumaris VIC
- Weekend availability
- Customer service
- Employee discount
Quick Apply
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
District Sales Manager (Shepparton-Albury-Wodonga)
Coca-Cola Europacific Partners —Moorabbin VIC
- Full-time
- Sales
- Negotiation
- Time management
5d
Service Person Driver
Kennards Hire —Moorabbin VIC
- $71,500 a year
- Rotating roster
- Communication skills
- Profit sharing
- Employee discount
2d
Sales Support Representative Bayside
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
2d
Property Manager – Rowville
OBrien Real Estate —Rowville VIC
- Full-time
- Communication skills
SSR VIC Gippsland
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
SSR VIC Warrnambool
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
SSR VIC Mitcham
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- Senior Secondary Certificate of Education
- Parental leave
- Gym membership
Centre Sales Representative - Dandenong Springvale
Pirtek —Dandenong VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Senior Property Manager
Jellis Craig —Port Phillip VIC
- Full-time
- Management
- Communication skills
SSR VIC CBD
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
Industrial Engines Sales Representative
Energy Power Systems Australia —Mulgrave VIC
- Hybrid work
- Management
- Business development
- Electrical experience
- Health insurance
- Parental leave
Business Development
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Manager - VIC, TAS, SA
Howmet Aerospace —Clayton VIC
- Full-time
- Customer service
- Bachelor's degree
- Business
Quick Apply
Care Partner Assistant (Khmer or Serbian Speaking)
Beata Homecare —Mount Waverley VIC
- $60,000 - $65,000 a year
- Urgently hiring
- CPR Certification
- Microsoft Office
- First Aid Certification
Quick Apply
5d

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Sales Engineer

Ingersoll Rand -
Mulgrave VIC

Apply Now

Job Details

Qualifications

Lead generation
Time management

Full Job Description

CAPS Australia is a trusted name in industrial solutions, offering an extensive range of products and services across ten branches nationwide. Since 1980, we've been powering industries with expert advice, quality equipment, and exceptional service. In 2024, CAPS proudly became part of the global Ingersoll Rand family, a market leader in innovative air, fluid, energy, and medical technologies.

Role Purpose:

The Sales Engineer is the frontline representative of CAPS Australia, responsible for engaging with customers for the purpose of addressing enquiries, determining appropriate solutions and for sales of the companies’ complete range of products in order to generate profitable revenue. Sales engineers focus on driving revenue growth by aligning customer needs with technical solutions, often bridging the gap between technical products and sales. This is achieved through a variety of initiatives, including understanding customer requirements, delivering technical presentations, and collaborating with the wider sales teams. Ultimately, sales engineers aim to increase sales, build strong customer relationships, and contribute to the overall success of the company.

Job Objective:

This role is accountable for generating revenue by delivering excellent customer service to clients and by contributing to the efficient operation of their respective branch. Sales Engineer are required to engage with a wide range of industrial compressed air and power generation applications and collaborate closely with the branch team to support the company’s sales and service objectives.

Key Accountabilities:

Revenue Growth

Work collaboratively with the branch team to increase revenue across complete equipment sales, parts sales, wholesale, hire, and service categories.
Identify and implement improvements to increase customer satisfaction and sales outcomes.

Customer Enquiries & Sales

Manage and respond to enquiries related to spare parts, tools, generators and air and gas compressors via telephone, email, and face to face interactions.
Prepare and manage quotations in response to customer enquiries and follow through to successful outcome.
Meet or exceed assigned sales objectives for revenue, gross margins, or other key performance indicators (KPIs).

Internal Support

Provide responsive support to internal customers across Sales, Parts, and Service functions, including inter-branch collaboration.

Customer Service Excellence

Maintain and strengthen relationships with existing customers to encourage repeat business and loyalty.
Effectively use customer relationship management (CRM) systems to track leads, manage customer interactions, and analyse sales data.
Take proactive steps to improve customer experience and modify practices as needed to exceed expectations.

Operational & Financial Accountability

Ensure all transactions and interactions are documented and comply with internal policies and procedures.

Sales and Profitability Objectives:

Achieve Sales Targets: Meet or exceed assigned sales objectives for revenue, margins or other key performance indicators (KPIs).
Increase Revenue: Drive overall sales revenue growth, measured monthly or annually.
Generate Leads: Identify and qualify potential customers through various channels, such as prospecting, networking, and online lead generation.
Customer Acquisition: Successfully convert leads into new customers.
Customer Retention: Maintainand strengthen relationships with existing customers to encourage repeat business and loyalty.

Qualifications, Experience, Knowledge, Skills, and Abilities:

Time Management: Efficiently managing time and workload to maximise productivity and meet deadlines.
Results Orientation: Drive to meet or exceed sales targets and customer service goals.
Customer Focus: Demonstrated commitment to delivering quality service and building customer relationships.
Initiative: Proactively identify opportunities for improvement and take action to resolve issues without prompting.

Apply Now

Refine Your Search

customer support representative jobs in carrum downs, vic

Sales Engineer

Site Liaison Officer - Clayton

Technical Sales Representative Nec

Merchandiser/ Sales Support Representative Sunbury

Seasonal Retail Consultant | Aesop Southland | Casual

Implementation Consultant

District Sales Manager (Shepparton-Albury-Wodonga)

Service Person Driver

Sales Support Representative Bayside

Property Manager – Rowville

SSR VIC Gippsland

SSR VIC Warrnambool

SSR VIC Mitcham

Centre Sales Representative - Dandenong Springvale

Senior Property Manager

SSR VIC CBD

Industrial Engines Sales Representative

Business Development

Account Manager - VIC, TAS, SA

Care Partner Assistant (Khmer or Serbian Speaking)

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