In-Demand Customer service representative Jobs in Coolangatta, Qld

Customer Service Representative
Shred-X —Gold Coast QLD
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee discount
3d
Reddy Express Burleigh Heads - Customer Service Representative
OTR —West Burleigh QLD
- Weekend availability
- Customer service
Customer Liaison Agent
Travel + Leisure Co. —Bundall QLD
- Weekend availability
- Sales
- Customer service
- Writing skills
- Health insurance
Quick Apply
Member Support Consultant
Goodlife Health Clubs —Gold Coast QLD
- First Aid Certification
- Gym membership
2d
Telstra Retail: Part Time Customer Service & Sales Consultant RUNAWAY BAY
Telstra —Gold Coast QLD
- $33.33 an hour
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
3d
Telstra Retail: Part Time Customer Service & Sales Consultant RUNAWAY BAY
Telstra Business Technology Centre Perth South —Gold Coast QLD
- $33.33 an hour
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
3d

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Customer Service Representative

Shred-X -
Gold Coast QLD

Apply Now

Job Details

Permanent | Full-time
3 days ago

Benefits

Employee rewards program
Employee discount

Qualifications

CRM software
Customer service
Microsoft Office
Communication skills

Full Job Description

Customer Service Representative – Be the face and voice of a growing national business!

Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for Full-Time Customer Service Representatives with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.

As part of the Freightways Group, one of Australasia’s leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We’re seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.

What You’ll Do

Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication.
Accurately log and manage service requests using our cloud-based CRM.
Liaise directly with customers to resolve queries and provide service updates.
Present and promote new products and services to enhance existing relationships.
Work closely with the Sales team, handling call overflow when needed.
Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
Build and maintain internal and external relationships across national teams.
Apply strong problem-solving techniques to proactively address customer needs.
Keep up to date with CRM systems and actively participate in learning and development.
Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards.
Assist with general administration and support tasks as required.

What You Bring

Previous customer service experience in a fast-paced environment.
A strong sense of initiative with the ability to anticipate issues before they arise.
Clear, professional communication skills — both verbal and written.
A positive, independent attitude with a passion for delivering exceptional customer service.
Reliability, integrity, and a mature approach to your work.
A team player who can also work autonomously and drive customer-focused outcomes.
A cheerful, confident, and courteous phone manner.
Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.

Why Join Shred-X?

Access to personal and professional development opportunities.
Annual KPI Bonus structure.
Three free confidential counselling sessions per year, including financial support sessions.
Great benefits, including employee shopping discounts and a reward & recognition program.
Supplied company uniforms.
Work in a supportive, inclusive, and values-driven culture backed by a national brand.
Be part of a business focused on innovation, sustainability, and client service excellence.

This is an exciting opportunity for someone with excellent communication skills and a passion for organisation, client service, and working in a collaborative, energetic team. If you thrive in a deadline-driven environment and enjoy juggling multiple tasks – we want to hear from you!

We’re proud to be an equal opportunity employer – diverse backgrounds, experiences, and perspectives are valued here.

Apply Now

Refine Your Search

customer service representative jobs in coolangatta, qld

Customer Service Representative

Reddy Express Burleigh Heads - Customer Service Representative

Customer Liaison Agent

Member Support Consultant

Telstra Retail: Part Time Customer Service & Sales Consultant RUNAWAY BAY

Telstra Retail: Part Time Customer Service & Sales Consultant RUNAWAY BAY

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