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Field Engineer Brisbane
ITSM Corporation —Brisbane QLD
- Management

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Field Engineer Brisbane

ITSM Corporation -
Brisbane QLD

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Job Details

Qualifications

Management

Full Job Description

ITSM is a private company that has established itself as an infrastructure management specialist in the provisioning of on-premise Infrastructure Management Services, Hybrid and Cloud Solutions to access distributed computing and data resources. We are constantly searching for talented, qualified individuals to join our team.

ITSM offers an informal, startup-like working atmosphere and an open management culture in which all employees are encouraged to actively participate in the process of improving our products, services and processes. Our ideal candidates are motivated, pragmatic, self-starters who like to work hard to reach their goals in a timely manner. They must be flexible, proactive, responsive, reliable, responsible, and most importantly, have a can-do mentality.

Field Engineer Brisbane

The Technical Associate or Field Technical Engineer (FTE) is accountable for managing their individual performance and achieving successful outcomes of the designated Service Delivery Team. This role provides a critical interface between the company and its customers and partners.

The primary functions of a Technical Associate or Field Technical Engineer (FTE) are to resolve incidents that are raised by customers, and to do an initial technical analysis and troubleshooting of the problem. Duties of the Technical Associate for incidents may involve implementation of changes and improvements required by the customers, and/or as directed by L2 Change Team. Incidents can be related to hardware, operating systems or applications. Workflow generally involves:

Remote break-fix hardware maintenance
Operating System support
Incident Response
Customer Communication
Service Partner Coordination
L2/L3 Escalation

REQUIREMENTS AND QUALIFICATIONS:

To be successful in this role, here are the required skills and experience:

Troubleshooting, analysis and resolution of IT infrastructure, server, network and/or end-user computing issues/problems
At least 1 year experience in working with end user computing systems. Fresh graduates are welcome to apply
Predominantly skilled with IMAC (Install Move Add Change), PC Equipment (Windows and MAC)
Familiar with installation and configuration of Desktop Application and utilities
Familiar with connecting PCs to the network and share infrastructure e.g. printers and scanners
Can work in a fast-paced environment. Has the ability to work well as a member of a team or alone
Skilled to communicate with all levels of management, internal and external customers

ITSM is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications will only be considered for candidates who have the right to work in Australia without sponsorship.

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Field Engineer Brisbane

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