In-Demand Concierge Jobs in Robina, Qld

Concierge/Customer Service Desk Supervisor - Pacific Fair
Assetlink —Broadbeach QLD
- Full-time
- Communication skills
- Marketing
14d
Porter
Hilton —Surfers Paradise QLD
- Part-time
- Hospitality
- Culinary experience
- Communication skills
11d
Team Leader - Guest Services (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Supervising experience
- Organisational skills
- Guest services
6d
Guest Services Attendant (Housekeeping) - Mermaid Waters Hotel
ALH Hotels —Mermaid Waters QLD
- Full-time
- Employee assistance program
Quick Apply
3d
Bartender
Hilton —Surfers Paradise QLD
- Part-time
- English
- Communication skills
- Employee stock purchase plan
- Health insurance
Guest Services Attendant (Housekeeping) - Mermaid Waters Hotel
Endeavour Group —Mermaid Waters QLD
- Full-time
- Employee assistance program
3d
Porter
langhamhotelsgoldcoast —Gold Coast QLD
- Customer service
- Hotel experience
- Resort
- Employee assistance program
10d
Guest Services Attendant (Housekeeping) - Hinterland Hotel / Motel
ALH Hotels —Nerang QLD
- Employee assistance program
Quick Apply
11d
Front Office Manager
RACV —Gold Coast QLD
- From $100,000 a year
- Weekend availability
- Recruiting
- Organisational skills
- Budgeting
- Parental leave
- Employee assistance program
Duty Manager
RACV —Gold Coast QLD
- $84,000 a year
- Part-time
- Management
- Microsoft Office
- First Aid Certification
- Parental leave
- Employee assistance program

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Concierge/Customer Service Desk Supervisor - Pacific Fair

Assetlink -
Broadbeach QLD

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Communication skills
Marketing

Full Job Description

About Assetlink

From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.

The Role

2 Opportunities Available: 1 X Concierge/Customer Service Desk Supervisor - Pacific Fair & 1 X Part-Time Concierge/Customer Service Desk Supervisor - Pacific Fair

The Concierge/Customer Service Desk Supervisor - Pacific Fair is an integral role to the guest experience as you will be our clients’ customers first point of contact and responsible for leading and mentoring a team. They must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at our Pacific Fair site and the roster is: Full Time: Tuesday 9:00 - 17:30, Wednesday 9:00 - 17:30, Thursday 9:00 - 15:30, Friday 9:00 - 17:30 & Saturday 9:00 - 17:30. Part Time: Thursdays 14:00 - 20:00, Fridays 9:00 - 14:00, Saturdays 9:00 - 15:30, Sundays 9:00 - 17:30 & Mondays 9:00 - 17:30

Role Requirements

Provide exceptional customer service to all customers and stakeholders daily
Responsible for providing strong leadership to a small/medium team. Delivering coaching, mentoring and inspiration to your team to deliver the Assetlink values.
Provide visitors with information from your vast array of knowledge regarding the location of retail stores, attractions and amenities
Become a trusted partner and subject matter expert (SME) for the Client in your area of responsibility.
Working closely with security, maintenance and cleaning teams
Attend and participate in regular meetings with our Client and/or Stakeholders to report on performance-related KPIs and operational issues.
Proactive in anticipating issues and closing out accordingly.
Track the progress of service delivery and regularly report this to the Client representatives.
Identify any problem areas affecting your area of responsibility and develop, implement and monitor appropriate strategies to address these issues.
Participate as an active member of the concierge personnel.
Undertake staff training and ensure compliance with Occupational Health and Safety requirements.
Networking and influencing ability within promotions and marketing.
Responding to all queries in a timely and professional manner.
Liaise with the marketing team to maximise the use of promotional events and brand collaborations.
Updating and maintaining retail directory features to ensure it is accurate.
The ability to work under pressure and think on your feet to quickly resolve issues as required.

You Will Have

Impeccable presentation and grooming.
Have a positive and enthusiastic personality.
The ability to work in a dynamic, fast-paced environment, whilst maintaining composure.
Excellent verbal and written communication skills.
Ability to create lasting impressions and meaningful relationships.
Good knowledge of and a commitment to safe working practices.
Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods.
Must have valid work rights in Australia.

What we offer you:

Reward and recognition incentives
Ongoing training and development
A safe and supportive working environment
A family-oriented culture
Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be key part of our team at Pacific Fair, we’d love to hear from you, ’.

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’

Apply Now

Refine Your Search

concierge jobs in robina, qld

Concierge/Customer Service Desk Supervisor - Pacific Fair

Porter

Team Leader - Guest Services (Pre-Opening)

Guest Services Attendant (Housekeeping) - Mermaid Waters Hotel

Bartender

Guest Services Attendant (Housekeeping) - Mermaid Waters Hotel

Porter

Guest Services Attendant (Housekeeping) - Hinterland Hotel / Motel

Front Office Manager

Duty Manager

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