STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.
Our clients include the largest hyperscale cloud platforms. We are building a regional platform defined by speed of delivery, power reliability, and long-term partnership — and we are assembling the team to lead that effort.
STACK is seeking an experienced High Voltage (HV) Operations Manager to lead the day-to-day delivery of high voltage operations across the Truganina campus. Reporting directly to Chief Engineer, this role will lead a team of Electrical Network Coordinators and ensure the safe, compliant and reliable operation of STACK’s HV electrical network.
This role directly supports STACK’s commitment to 100% uptime and a concierge-level customer service experience, ensuring risk is proactively managed, planned works are executed safely, and customer communications are clear, timely and professional.
The HV Operations Manager is accountable for coordinating daily switching activities, managing team workload and operational processes, and forecasting planned works to ensure the right resources, approvals and controls are in place. The successful candidate will bring a proven track record of people leadership, strong process discipline and the ability to manage multiple concurrent priorities within a mission-critical environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Lead, coach and develop a team of Electrical Network Coordinators, setting clear expectations for safety, performance, accountability and collaboration.
- Manage performance through regular one-to-one meetings, development plans, competency reviews and constructive feedback.
- Plan team coverage and workloads to support daily switching, planned works, incidents and on-call requirements.
- Build a collaborative culture and support recruitment, onboarding, succession planning and technical development.
- Manage and coordinate daily switching activities performed by authorised personnel.
- Review switching programs, permits and risk assessments to confirm work is safe and appropriately authorised.
- Ensure switching complies with the Victorian Blue Book, STACK procedures and applicable electrical safety requirements.
- Maintain oversight of network status, permits, handovers, and lead the response to abnormal conditions and emergency switching.
- Develop and maintain forward work forecasts covering switching, maintenance, commissioning, outages, projects and major operational changes.
- Balance concurrent workloads, identify conflicts early and coordinate priorities with Operations, Delivery, Engineering, contractors and customers.
- Establish and improve consistent HV processes, workflows, reporting and governance controls.
- Confirm planned works have appropriate resources, permits, procedures and contingencies, then monitor delivery and adjust forecasts as conditions change.
- Lead the development, review, implementation and auditing of MOPs, SOPs, EOPs and switching procedures relating to HV operations.
- Work collaboratively with the HV Operations Director, HV Chief Engineer and wider Critical Operations team to align technical decisions, priorities and resources.
- Use SCADA and relevant monitoring systems to maintain awareness of network status, alarms and operating conditions, and ensure information reflects the physical network configuration.
- Oversee HV maintenance and coordinate contractors, vendors and service providers in accordance with STACK requirements.
- Lead incident response, root-cause analysis and corrective actions for HV events and operational abnormalities.
- Provide clear, professional customer and stakeholder communication regarding switching, outages, risks and restoration, while ensuring commitments are followed through.
- Maintain compliance with workplace health and safety, electrical safety, environmental, building, fire and security requirements.
- Proven track record managing, coaching and developing technical teams in a mission-critical operating environment.
- Strong process management capability, including consistent controls, performance monitoring and continuous improvement.
- Demonstrated ability to manage multiple workloads, forecast works and align people and resources to operational demand.
- Strong knowledge of HV switching, isolation, restoration, electrical safety and operational risk management.
- Strong computer skills with understanding of Microsoft office.
- Effective collaboration, customer service and communication skills, with sound judgement under pressure.
- Based on-site at the Truganina campus, Melbourne, with travel to other STACK facilities as required.
- Attendance outside standard business hours may be required for switching, incidents, maintenance, commissioning and major changes.
- Substantial experience in HV electrical operations, power systems or mission-critical infrastructure.
- Proven people-management experience leading technical employees and managing performance, capability and workload.
- Practical experience coordinating HV switching and planned works, including resource forecasting, procedures and contractors.
- Electrical Engineering degree, electrical trade qualification or equivalent recognised professional experience.
- Current or previous HV Authorised Person or equivalent authority; data centre and SCADA experience are highly regarded.
- Willingness to work outside standard business hours, participate in an on-call roster and operate effectively in a high-pressure environment.
- Full Australian working rights and the ability to attain and maintain NV1 security clearance where required.
STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, redundancy, recall, transfer, leaves of absence, compensation and training.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this role. Duties, responsibilities and activities may change at any time with or without notice.
