Job purpose:
To implement RELEX's suite of systems and guide customers in their day-to-day use of RELEX solutions - as a single practitioner spanning business and solution delivery, amplified by AI tooling.
Travel:
Travel required, including interstate and international trips to support customers across ANZ and the wider APAC region, as well as for training, and occasionally to meet RELEX teams in other offices.
Role overview:
A Supply Chain Consultant is a hybrid delivery role for the next generation of AI-native RELEX implementations, supporting customers across ANZ and APAC. Where traditional projects need separate Business and Solution Consultants, this role combines both in a single senior practitioner - embedded alongside customer teams and enabled by AI-tooling fluency that accelerates delivery across both disciplines.
This is not a jack-of-all-trades role; it's a force multiplier. You'll bring genuine Business and Solution consulting depth plus the AI literacy to do in hours what once took a team of specialists days - performing business analysis at strategic, operational and organizational levels, owning the design and configuration of RELEX solutions end-to-end, and acting as a trusted advisor to senior stakeholders. You'll also support the sales team through solution positioning, benefit analysis, RFIs and ROI cases.
This is an ideal role for an entrepreneurial individual who wants to help build a success story and play a key part in our growth. You'll join an ambitious team of smart people committed to RELEX's success - and RELEX does its very best to take good care of its people. Interstate and international travel is required to visit customers across ANZ and APAC, attend training, and occasionally meet RELEX teams in other offices.
What You'll Do:
Driving AI-accelerated delivery and building reusable capability. Tasks include:
- Using AI tooling (e.g. Claude) and prompt engineering daily to accelerate documentation, analysis, configuration and stakeholder communications
- Producing first-draft deliverables - Solution Design Documents, workshop outputs, config specs, test cases and customer comms - for expert review
- Using AI to accelerate and deepen data and KPI analysis, surfacing insights faster
- Building prompts, custom tools, agents and skills that automate repetitive tasks and extend what a single consultant can deliver
- Codifying working patterns into reusable tools, playbooks and building blocks that lift the whole team's delivery, not just your own
- Championing responsible, secure and accurate AI use - knowing when to trust AI output and when human judgement must lead
- Sharing techniques, mentoring colleagues, and feeding learnings back into RELEX's AI tooling and delivery methodology
Owning end-to-end solution delivery across consultancy, data analysis and software implementation projects. Tasks include:
- Attending or leading process development workshops
- Analysing data and KPIs, and presenting findings and results to customers (both at operative and management level)
- Owning the backbone of the Solution Design Document - process maps, UI workflow designs, data flows and configuration approaches
- Configuring RELEX tools to customer specifications, accountable for build quality and operational robustness
- Educating and training customers to use RELEX tools, and providing user support
- Responsible for KPI tracking, ensuring the business case is met and system adoption is appropriate
Acting as a trusted advisor and managing customer engagement. Tasks include:
- Communicating with client stakeholders at all levels, from operational teams to C-suite, guiding decisions with precise, credible communication
- Steering customers to proactively prevent escalations, and independently handling those that occur
- Leading executive-level presentations, value assessments and solution workshops
Delivery ownership, collaborating with the customer project manager. Tasks include:
- Contributing to the project plan, scope and change-request management
- Creating and supporting a communication plan, including steering group meetings
- Keeping all stakeholders informed, internally and externally
- Escalating risks, issues and resource needs, and supporting proper governance and clean project closure
- Identifying where genuine specialist escalation (Business / Solution) is needed - and handling everything else independently
Supporting the sales process as a solution / supply chain specialist. Tasks include:
- Solution positioning and effort estimation
- Benefit analysis and ROI cases
- Contributing to RFIs and RFPs
Key requirements:
- 3+ years in supply chain / retail consulting, solution consulting, or SaaS implementation, with a track record leading complex, multi-stakeholder solution cycles
- Hands-on depth in both business requirements analysis and solution configuration/design
- Grocery / CPG / FMCG, General Merchandise, or Apparel / Fashion or supplier experience (merchandising, forecasting & replenishment, price optimization, space, execution)
- AI fluency - everyday use of AI tooling and prompt engineering (e.g. Claude, ChatGPT), not a novelty
- Business consulting (BC) - strong analysis across strategic, operational and organizational levels; turning objectives into requirements and outcomes
- Solution consulting (SC) - turning requirements into scalable, robust designs, integrations and configurations, owning build quality
- Strong analytical and problem-solving skills, understanding SCM systems from business and IT perspectives
- Excellent presentation, storytelling and communication skills, including to executives
What we consider a strong plus:
- STEM degree (BSc/MSc), or ~10 years in retail
- Mentoring or coaching a solution / supply chain consulting team
- Management consulting or value engineering / ROI-based selling background
- Entrepreneurial, growth-minded attitude
- Other languages at a high level
