In-Demand Bupa Jobs | SimplyHired

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Additional Services Consultant

Bupa -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
5 days ago

Benefits

Matched giving program
Parental leave
Pet insurance

Qualifications

Management
Administrative experience
Communication skills

Full Job Description

Posted 10/08/2026 Job Number 64784 Work type Permanent - Full Time Posting End Date 17/08/2026

The opportunity

The Additional Services Consultant plays a pivotal role in elevating the resident experience by empowering care home administrative teams to successfully deliver the Additional Services program. This role provides expert coaching, guidance, and ongoing support to ensure teams are confident, compliant, and equipped to maximise program effectiveness. Through strong relationships, proactive problem‑solving, and a focus on continuous improvement, the Additional Services Consultant helps each home deliver high‑quality, value‑adding services that enhance resident satisfaction and operational performance.

How will I help?

Help care homes deliver and grow the Additional Services program.
Support local sales and marketing activities.
Train and support General Managers and Customer Service Consultants.
Monitor resident satisfaction and overall program performance.
Perform concierge duties and create service plans in Checked In Care.
Work with the Resident Placement Team to increase program uptake.
Coach teams to meet Bupa and legislative requirements.
Complete regular audits and use compliance tools across care homes.
Maintain accurate resident records, service changes and quarterly reviews.
Support care homes to ensure services are delivered and charged correctly, including tracking substitutions and changes.

What do you need?

Strong influencing, planning and delivery skills
Excellent stakeholder management
Clear and confident written and verbal communication
Experience delivering complex, large‑scale communication or engagement initiatives
Strong facilitation and collaboration skills
Ability to work well under pressure and meet tight deadlines
Great time‑management skills with the ability to juggle multiple priorities
Comfortable working both independently and as part of a collaborative team

Why Bupa?

At Bupa, we believe in offering our team more than just a job. We provide a supportive and flexible working environment with a range of fantastic benefits to ensure you have the work-life balance you deserve:

Competitive salary package with performance-based management bonuses.
Flexibility across our 24/7 operations – work-life balance is a priority.
Generous leave provisions, including 12 weeks paid parental leave.
Access to discounts on health, travel, home, car, landlords, and pet insurance.
35% off optical services and 10% off at Bupa Dental Clinics.
Health and wellness initiatives with exclusive discounts through the Bupa SMILE program.
Enjoy workplace giving and Bupa's fund matching program for charitable donations.
Work in a beachside luxury environment with attractive accommodation for staff.

Ready to Make a Difference?

At Bupa, our people are at the heart of everything we do. We’re committed to providing a workplace where our team can thrive, grow, and truly make a difference in the lives of those we care for.

To apply, simply click the Apply button and follow the steps to complete your online application. As part of the process, you’ll need to complete pre-employment checks, including a criminal history check and pre-employment medical.

About Bupa Aged Care Australia:

Bupa Aged Care Australia is the largest private residential aged care provider in the country, with over 9,000 employees providing exceptional care to over 6,500 residents across 70+ homes. We take a person-first approach, ensuring our residents and their families are always at the heart of everything we do. Together, we are committed to delivering our purpose: ensuring longer, healthier, and happier lives.

Join us in creating a better future for those who matter most.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

Apply Now

Refine Your Search

bupa jobs

Additional Services Consultant

Carer I Clayton

Receptionist

Health Assessor / Pathology Collector, Docklands

Registered Nurse _Wodonga

Cleaning Assistant

Full-Time Maintenance Officer

Care Manager-Bellarine Lakes

Administration Team Leader, BMVS Perth

Hospitality Service Assistant

Data and Insights Analyst

Casual Hospitality Service Assistant

Team Leader – Health Administration

Dental Assistant

Manager

Operations Manager

Workforce Planning Analyst

Registered Nurse

Dental Assistant

Catering Assistant I Traralgon

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