In-Demand Engineer b2b Jobs in Sydney, Nsw

Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Software Engineer
Mutinex —Chippendale NSW
- Full-time
- Hybrid work
- APIs
- AI
- Annual leave
- Work from home
Quick Apply
10d
Sales Instructor / Trainer (B2B/Tech, confident with AI)
Skills Union —Sydney NSW
- Microsoft Word
- CRM software
- Management
Quick Apply
6d
Software Engineer, Platform - Sydney, Australia
Speechify —Sydney NSW
- Remote
- Azure
- Doctoral degree
- AWS
Head of Enterprise Customer Success
Heidi —Sydney NSW
- Full-time
- Remote
- Salesforce
- Communication skills
- Work from home
- Parental leave
2d
Field Enablement Manager APJ - Customer Success
Legora —Sydney NSW
- Full-time
- Sales
- Master's degree
- AI
Human Resources Business Partner
Equans —Sydney NSW
- Full-time
- Master's degree
- Psychology
- Human resources
14d
Account Executive, SMB – Slack | Salesforce
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
9d
Marketing Cloud Account Cloud - SMB
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
14d
Business Development Manager
Nosto —Sydney NSW
- Hybrid work
- Sales
- AI
- Annual leave
Sr Product Marketing Manager II — AI GTM Strategy, APJ
Smartsheet —Sydney NSW
- Remote
- Writing skills
- Bachelor's degree
- No degree
Marketing Science Partner
Mutinex —Chippendale NSW
- Hybrid work
- Analytics
- Annual leave
- Work from home
Quick Apply
Residential Technical Content Specialist, ANZ
Tesla —Alexandria NSW
- Full-time
- Communication skills
Principal Platform Advisor - Sydney
Legora —Sydney NSW
- Full-time
- In-person
- AI
Head of Legal (Product, Regulatory, Privacy)
Immutable X —Sydney NSW
- Full-time
- Remote
- AI
- Health insurance
- Work from home
Graduate Game Designer/Mathematician
Aristocrat —North Ryde NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- No degree
Game Designer
Aristocrat —North Ryde NSW
- Full-time
- Microsoft Excel
- Bachelor's degree
- Communication skills
Director of Product Design - Business Accounts
Airwallex —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- Research
Solutions Engineer, Commercial+ - APJ
Vanta —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Commuter assistance
- Health insurance
Technical Engagement Specialist
Advanced Navigation —Sydney NSW
- Management
- Computer Science
- Writing skills
10d

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Customer Success Manager

INNERGY -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

CRM software
Salesforce
ERP systems
Bachelor's degree
B2B
Construction experience
Manufacturing
HubSpot
SaaS
Communication skills
CAM programming
Woodworking

Full Job Description

Company Description

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

Job Description

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds strong customer relationships, drives product adoption, supports long-term business outcomes, and works proactively to maximize customer retention and growth.

This role partners closely with Professional Services, Technical Support, Sales, and Product to ensure customers have a seamless experience throughout their lifecycle. Success is measured by customer satisfaction, product adoption, renewals, expansion opportunities, and the ability to create raving fans.

What You'll Do

Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
Develop trusted advisor relationships with executive sponsors, administrators, engineers, and end users.
Drive customer adoption through strategic business reviews, success planning, training recommendations, and proactive engagement.
Monitor customer health, identify risks, and develop action plans to improve customer outcomes and retention.
Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
Identify opportunities for additional training, consulting, products, and services that help customers maximize their investment.
Collaborate with Sales on renewal and expansion opportunities while ensuring a seamless customer experience.
Capture customer feedback and partner with Product to influence future enhancements.
Maintain accurate customer health metrics, account plans, and activity within CRM.
Champion the voice of the customer across the organization.

What Success Looks Like

High customer retention and renewal rates.
Strong adoption of Microvellum and INNERGY Engineering solutions.
Excellent customer satisfaction (CSAT) and relationship health.
Accurate forecasting of customer risk and growth opportunities.
Consistent executive engagement and strategic account planning.
Customers who become advocates for Microvellum, INNERGY Engineering, and INNERGY.

Qualifications

3+ years of Customer Success, Account Management, Professional Services, or related SaaS experience.
Experience managing a portfolio of B2B customers.
Strong consultative communication and relationship-building skills.
Ability to manage multiple customer priorities in a fast-paced environment.
Excellent problem-solving and project coordination abilities.
Experience with CRM platforms such as HubSpot, Salesforce, or similar.
Bachelor's degree or equivalent experience preferred.

Preferred Qualifications

Experience in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology.
Knowledge of Microvellum, INNERGY Engineering, or similar manufacturing and engineering software solutions.
Experience conducting executive business reviews and customer success planning.
Background partnering with implementation or technical teams.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

engineer b2b jobs in sydney, nsw

Customer Success Manager

Software Engineer

Sales Instructor / Trainer (B2B/Tech, confident with AI)

Software Engineer, Platform - Sydney, Australia

Head of Enterprise Customer Success

Field Enablement Manager APJ - Customer Success

Human Resources Business Partner

Account Executive, SMB – Slack | Salesforce

Marketing Cloud Account Cloud - SMB

Business Development Manager

Sr Product Marketing Manager II — AI GTM Strategy, APJ

Marketing Science Partner

Residential Technical Content Specialist, ANZ

Principal Platform Advisor - Sydney

Head of Legal (Product, Regulatory, Privacy)

Graduate Game Designer/Mathematician

Game Designer

Director of Product Design - Business Accounts

Solutions Engineer, Commercial+ - APJ

Technical Engagement Specialist

I want to receive the latest job alert for engineer b2b in sydney, nsw

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