In-Demand Service desk engineer Jobs in Parramatta, Nsw

Senior Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Management
- SharePoint
- Work from home
Quick Apply
9d
Level 3 Service Desk Engineer
Employment Hero —Sydney NSW
- Full-time
- Azure
- AWS
- AI
2d
Remote Monitoring Technician
THINK HIRE LTD —Sydney NSW
- $81,000 - $87,000 a year
- Full-time
- Remote
- Customer service
- Microsoft Office
- Analysis skills
- Work from home
Quick Apply
10d
End User Services Engineer NSW (Intune MDM)
Canon —Sydney NSW
- Azure
- Management
- Customer service
4d
Systems Engineer
Compnow —Alexandria NSW
- Communication skills
- Employee discount
Quick Apply
Technical Account Manager
Super Micro Computer —Sydney NSW
- Full-time
- Engineering
- English
- Bachelor's degree
12d
Lead Software Engineer, Global Technology
JPMorganChase —Sydney NSW
- Full-time
- Management
- DevOps
- Systems design
M&A Fixed Asset Valuation - Consultant/Senior Consultant
Deloitte —Sydney Western Suburbs NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Software Engineer - Disruptor Capabilities (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Quick Apply
Sr Security Engineer, Region Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- AWS
- Scripting
- AI
- Health insurance
- Employee assistance program
ISG Technical Advocate – Partner Ecosystem
Lenovo —Sydney NSW
- Full-time
- AI
Senior Software Engineer, Core Experiences - Sydney, Australia
Speechify —Sydney NSW
- Remote
- APIs
6d
Global Advisory & Markets, GSET Production Engineer, Vice President, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Health insurance
Senior IT Engineer, LRC
Airwallex —Sydney NSW
- Full-time
- Computer Science
- Salesforce
- AWS
Account Executive, Mid-Market, ANZ
Atlassian —Sydney NSW
- Remote
- CRM software
- Sales
Global Advisory & Markets, GSET Production Engineer, Associate/ VP, Sydney/ Hong Kong
Goldman Sachs —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Communication skills
- Travel reimbursement
- Health insurance
Mid Market Account Executive
Contentful —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
- APIs
- Annual leave
- Employee assistance program

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Senior Service Desk / Onsite Engineer (MSP)

VISITS -
Sydney NSW

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Work from home
Opportunities for promotion

Qualifications

Microsoft Outlook
Management
Driver Licence
Staff training
SharePoint
AI
Communication skills
Intune
Time management
Identity & access management

Full Job Description

Join a Service Desk where your impact on customers actually matters
Work across real client environments (not repetitive internal IT)
Grow your Microsoft 365 and modern workplace skills in a supportive team

At VISITS, you'll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.

Your Role

As part of the National Service Desk, provide technical support to a wide range of businesses with support requests coming via chat, phone, email and our portal.
Support technologies including computers and devices, operating systems (mostly Microsoft) and applications, Microsoft 365, identity management, security products, Teams and Teams Phone etc.
Deliver support via a mix of remote and onsite support at client sites.
Be involved in the delivery of broader services including changes and projects

The VISITS' difference

Like many MSPs, we handle incidents and service requests across a broad range of technologies. But at VISITS, our culture goes further — we're passionate about helping clients use technology to enable their success.

At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).

Your Technical and Professional Skills

Working Experience

It's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.

Generally, our hires in this position have at least 2 years' experience in similar roles, however, we will consider people with less experience if you're a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.

Technical

You must have good technical skills and experience in the following:

Windows 11
Management of endpoints, including deployment via Autopilot and management via Intune
Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.
EntraID for identity and access management including MFA and conditional access
Cyber security tools

It would be helpful if you have experience with:

Teams Phone and meeting room technologies
Supporting clients with AI tools
Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue

Recognised certifications form an important part of our commitment to professional excellence and client confidence. Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them. Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification, we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this.

Professional

If you're passionate about customer service and love building strong relationships, you'll thrive in this role. Here's what you'll bring:

Outstanding verbal and written communication skills with the confidence to engage all levels of a business
A passion for customer service with a high degree of patience and empathy
An excellent understanding of service desk processes
Solid problem solving and critical thinking skills
Excellent time management skills
Ability to work collaboratively as part of a team or on your own
Reliability and dependability, taking ownership of anything that comes your way
Commitment to ongoing professional development and training

About VISITS

We're a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne, Victoria and teams throughout Australia.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we're growing fast!

Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.

Your Perks and Benefits

As part of a friendly and collaborative team, you'll enjoy:

Majority of your time will be based onsite at client sites in the Sydney CBD or Eastern suburbs with some flexibility to work from home.
Above average remuneration.
Personalised professional development plan with opportunities for career progression.
Access to novated leasing, IT equipment and home NBN at cost price, discounted shopping and movie vouchers.

Employment Specifics

This is a full-time, permanent role.

Due to the nature of IT work, the position will involve some occasional after-hours and weekend work. Participation in an after-hours support roster will be also be required.

You must:

Have an Australian driver's licence
Be an Australian Citizen/Permanent Resident
Agree to complete a Criminal History Clearance Check and a security background check.

Remuneration will be negotiated based on your experience and qualifications.

Direct applications only - we are not engaging recruitment agencies for this role.

Please note that we will only be contacting applicants that have been shortlisted.

Quick Apply

Refine Your Search

service desk engineer jobs in parramatta, nsw

Senior Service Desk / Onsite Engineer (MSP)

Level 3 Service Desk Engineer

Remote Monitoring Technician

End User Services Engineer NSW (Intune MDM)

Systems Engineer

Technical Account Manager

Lead Software Engineer, Global Technology

M&A Fixed Asset Valuation - Consultant/Senior Consultant

Senior Technical Services Lead

Head of GTM Operations

System Administrator 2 - Sydney, Australia

Software Engineer - Disruptor Capabilities (AU)

Sr Security Engineer, Region Services

ISG Technical Advocate – Partner Ecosystem

Senior Software Engineer, Core Experiences - Sydney, Australia

Global Advisory & Markets, GSET Production Engineer, Vice President, Sydney

Senior IT Engineer, LRC

Account Executive, Mid-Market, ANZ

Global Advisory & Markets, GSET Production Engineer, Associate/ VP, Sydney/ Hong Kong

Mid Market Account Executive

I want to receive the latest job alert for service desk engineer in parramatta, nsw

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