In-Demand Developer Jobs in Clayton Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
Junior DevOps Engineer
Accenture —Melbourne VIC
- Full-time
- Azure
- DevOps
- AWS
- On-the-job training
- Parental leave
React Front End Developer/Engineer (APAC)
Digital Stack —Melbourne VIC
- Full-time
- Remote
- Software development
- APIs
- Communication skills
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Melbourne VIC
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Junior Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
Staff Backend Software Engineer - User Platform
Canva —Melbourne VIC
- Full-time
- Hybrid work
- Management
- University
- Communication skills
Quick Apply
Junior/Mid-Level Cloud Production Engineer
Motorola Solutions —Melbourne VIC
- Full-time
- Azure
- AWS
- SDLC
Software Developer
Nationwide Group —Noble Park VIC
- Azure
- DevOps
- Scripting
12d
Full Stack Developer
TPH Global Technologies Pty Ltd —Melbourne VIC
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Quick Apply
Backend Developer Melbourne, VIC | Fintech Scale-Up
The Argyle Network —Melbourne VIC
- Full-time
- DevOps
- Systems design
- APIs
Staff Front-End Engineer - Design Systems
Canva —Melbourne VIC
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
- Parental leave
Quick Apply
Software Engineer - Junior Mobile App Developer
Gallagher —Melbourne VIC
- APIs
- Agile
- Communication skills
React Native Developer
JPLoft —Melbourne VIC
- SQL
- Leadership
- Health insurance
Melbourne – Programmer
BigAnt Studios —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Commuter assistance
Full Stack Engineer, BigPay (Fully Remote)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Systems design
- Bachelor's degree
Quick Apply
Front End Developer (Mid-Level)
NOW Digital —Melbourne VIC
- Leadership
Software Engineer - Java developer
MIntec Systems —World Trade Centre VIC
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
Quick Apply
2d
AI Full-Stack Developer
Architectus —Melbourne VIC
- Full-time
- Azure
- CAD
- Master's degree
- Work from home
- Parental leave
Binance Accelerator Program - Backend Engineer (AI Pro / Agent Infrastructure)
Binance —Melbourne VIC
- Contract
- Remote
- Master's degree
- Analysis skills
- APIs
Quick Apply
Lead Full Stack Engineer
DTiQ Technologies —Melbourne VIC
- $120,000 - $140,000 a year
- Full-time
- Management
- AWS
- Analysis skills
Quick Apply
12d

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developer jobs near clayton vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

developer jobs in clayton vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

Junior DevOps Engineer

React Front End Developer/Engineer (APAC)

Junior Integration Developer- AU Citizen with Security Clearance

Junior Cloud Platform Engineer - Systems Administrator

Staff Backend Software Engineer - User Platform

Junior/Mid-Level Cloud Production Engineer

Software Developer

Full Stack Developer

Backend Developer Melbourne, VIC | Fintech Scale-Up

Staff Front-End Engineer - Design Systems

Software Engineer - Junior Mobile App Developer

React Native Developer

Melbourne – Programmer

Full Stack Engineer, BigPay (Fully Remote)

Front End Developer (Mid-Level)

Software Engineer - Java developer

AI Full-Stack Developer

Binance Accelerator Program - Backend Engineer (AI Pro / Agent Infrastructure)

Lead Full Stack Engineer

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