Senior Digital Support Engineer
Service Stream —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Senior IT Engineer, LRC
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- AWS
Senior Infrastructure Engineer
For Purpose Aged Care —Cheltenham VIC
- Hybrid work
- Azure
- DevOps
- AWS
- Work from home
- Employee assistance program
3d
Sr Security Engineer, Region Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- AI
- Health insurance
- Employee assistance program
Head of GTM Operations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Senior Software Engineer, Core Experiences - Melbourne, Australia
Speechify —Melbourne VIC
- Remote
- APIs
10d

More jobs to discover

Find similar jobs that you might be interested in.

Senior IT Engineer, LRC
Airwallex —Melbourne VIC
Bachelor’s degree in Information Technology, Computer Science, or a related field, 5+ years of relevant experience in a similar role.
Senior Software Developers/Engineers TSPV
Leidos —Scoresby VIC
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Java and related open-source frameworks.

I want to receive the latest job alert for service desk engineer in preston, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk engineer jobs near preston, vic

Senior Software Engineer jobs in Melbourne VIC

Head Of Operations jobs in Melbourne VIC

Electrical Engineer jobs in New South Wales

It jobs in Melbourne Vic

Engineer jobs in Wollongong Nsw

Infrastructure Engineer jobs in Brisbane Qld

Infrastructure Engineer jobs in Sydney Nsw

Infrastructure Engineer jobs in Rouse Hill Nsw

Junior Ai Engineer jobs in Melbourne Vic

Devops Engineer jobs in Sydney Nsw

Paid Internship Civil Engineer Sydney Casual jobs in Sydney Nsw

Senior Software Engineer jobs in Penrith Nsw

Senior Software Engineer jobs in Boronia Vic

Cloud Engineer jobs in Sydney Nsw

Senior Software Engineer jobs in Greenslopes Qld

Senior Project Engineer Civil jobs in Western Australia

Senior Software Engineer jobs in Seven Mile Beach Tas

Water Projects Engineer jobs in Greater Melbourne Vic

Structural Engineer jobs in Brisbane Qld

Disability Support Worker jobs in Melbourne Western Suburbs Vic

Senior Digital Support Engineer

Service Stream -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Paid volunteer leave

Qualifications

Jira
ITIL Foundation
Computer science
TCP
Management
Computer Science
Customer service
Administrative experience
DHCP
Bachelor's degree
ITIL
IT support
DNS
SharePoint
ServiceNow
CompTIA A+
Information Technology

Full Job Description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Are you a tech savvy problem solver who loves helping people, thrives in a fast paced environment, and knows how to turn complex issues into seamless solutions? ServiceStream is looking for a Senior Digital Support Engineer to join our national team and deliver exceptional frontline and Level 2 technical support across our digital workplace.

This role blends Service Desk responsibilities with End User Computing (EUC) expertise — perfect for someone who enjoys variety, owns their work, and is passionate about creating a smooth and productive technology experience for all users.

Please note: This role is open exclusively to Australian Citizens and is a permanent position.

About the Role

As a Senior Digital Support Engineer, you’ll be the first point of contact for technical enquiries and escalations, supporting our people across Australia. You’ll work across hardware, software, mobile devices, Microsoft 365 products, and digital workplace tools to keep our teams productive and connected.

You'll also play an important part in continuous improvement across the support function, including knowledge base updates, process enhancements, and employee onboarding support.

What You’ll Do

Provide high-quality first‑level support via phone, email, ticketing systems and in-person requests
Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools
Act as a Level 2 escalation point for more complex technical issues
Administer, configure and support end-user devices including Windows, macOS, Apple and Android
Support enterprise applications such as Microsoft 365, Teams and SharePoint
Assist with employee onboarding/offboarding, including device provisioning
Contribute to process improvement, automation ideas, and knowledge base documentation
Deliver exceptional customer service to ensure a positive user experience

What You’ll Bring

Must be an Australian Citizen.
Bachelor’s degree in IT, Computer Science, or equivalent experience
3+ years’ experience in IT support or service desk environments
Strong troubleshooting skills across Windows, macOS, and mobile platforms
Experience with Microsoft 365 administration
Excellent communication, analytical and problem‑solving abilities
Familiarity with ITSM tools such as ServiceNow or Jira
Ability to work onsite 5 days per week and participate in rostered phone coverage

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation
Experience with mobile device management (MDM) tools
Basic understanding of networking (TCP/IP, DNS, DHCP)

About Us

Service Stream is an equal opportunity ASX‑listed organisation that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.

Benefits of working with us

Growth – Career development and internal mobility opportunities across our diverse business.
Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
Culture – A workplace that values diversity, inclusion and celebrates excellence.

How to apply

Please submit your interest using the Apply button, where you will be directed to create a profile on our system.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email [email protected].

Department

GBIS

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Apply Now

Refine Your Search

service desk engineer jobs in preston, vic

Senior Digital Support Engineer

Senior IT Engineer, LRC

Senior Infrastructure Engineer

Sr Security Engineer, Region Services

Head of GTM Operations

Senior Software Engineer, Core Experiences - Melbourne, Australia

More jobs to discover

I want to receive the latest job alert for service desk engineer in preston, vic

Related Searches

Explore jobs in more locations

Primary Location

Job Description Summary

About the Role

Department

How to Apply

Job Seeker Tools

Employer Tools

Browse

Stay Connected