In-Demand Machine learning engineering manager Jobs in Sydney, Nsw

Incident Manager
Ericsson —Sydney NSW
- Management
- Computer Science
- Customer service
1d
Change Manager
Ericsson —Sydney NSW
- Engineering
- Analysis skills
- Machine learning
1d
Tech Lead Manager (multiple teams)
Neara —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- No degree
14h
Head of IAM
Downer Group —North Ryde NSW
- Full-time
- Azure
- Management
- Budgeting
- Parental leave
- Employee assistance program
12d
Data Engineering Manager (Snowflake/Databricks) | Sydney
Deloitte —Sydney NSW
- Azure
- Databases
- SQL
- Parental leave
4d
Director of Engineering
Freelancer.com —Sydney NSW
- $180,000 - $220,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Writing skills
Quick Apply
10d
Senior Delivery Manager
EPAM Systems, Inc. —Sydney NSW
- Machine learning
- AI
Technical Specialist
InterSystems —Sydney NSW
- Contract
- Computer Science
- Data analysis skills
- Microsoft Office
Senior Manager, Data Analytics Consulting
EPAM Systems, Inc. —Sydney NSW
- Azure
- AWS
- Machine learning
7d
GCP Data Engineer
Showtime Consulting —Sydney NSW
- Full-time
- Management
- DevOps
- Analysis skills
Quick Apply
5d
Business Development Manager (Remote)
Geotab —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Sales
Solutions Engineer
Hack The Box —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- AI
- Annual leave
- Parental leave
Quick Apply
Associate Systems Engineer - Windows, Region Services
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- DevOps
- Administrative experience
Senior Manager Artificial Intelligence
Commonwealth Bank —Sydney NSW
- Full-time
- Machine learning
- Financial services
- AI
1d
Director, Product - Engineering Simulation
Neara —Sydney NSW
- Full-time
- Hybrid work
- CAD
- Product management
Maintenance Technician, Reliability Maintenance Engineering
Amazon Commercial Services Pty Ltd —Chullora NSW
- Full-time
- Maintenance
- Annual leave
AI Product Builder (Manager)
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- AI
- Gym membership
Quick Apply
Systems Development Engineer
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Administrative experience
- AWS
- AI
AI Engineer
Westpac —Sydney NSW
- Full-time
- Master's degree
- APIs
- AI
Manager - Assurance AI Client Services
EY —Sydney NSW
- Azure
- Computer Science
- Engineering
- Parental leave

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machine learning engineering manager jobs near sydney, nsw

Incident Manager

Ericsson -
Sydney NSW

Apply Now

Job Details

1 day ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Engineering
Data analysis skills
Problem management
Communication skills
Negotiation

Full Job Description

Join our Team

About this opportunity

We are seeking an experienced Incident Manager to join our Service Line Operations team. This critical NOC-based role manages high-severity incidents across customer networks, minimising impact and restoring service within agreed service levels. You will lead emergency management activities, coordinate technical and management bridges, engage support teams and drive prompt recovery while maintaining a strong customer focus. Success requires clear communication, calm decision-making, structured planning and ownership in a 24x7 shift environment.

What you will do

Lead service recovery across customer networks in a 24x7 shift environment, ensuring rapid resolution, minimal disruption and a positive customer experience.
Drive technical and management bridges for major incidents through to resolution and trouble ticket closure.
Own incident planning, communication, tracking and recovery activities from end to end.
Coordinate support teams, specialists, resources, facilities and systems during emergency events.
Verify customer notifications and manage periodic updates, bridge communications and stakeholder briefings.
Lead escalation discussions and initiate management escalations when required.
Act as lead facilitator and single point of contact within Ericsson’s internal management structure during emergency events.
Support event reports, root cause analysis, post-incident reviews and recurring event analysis.
Develop and refine process documents, methods and instructions to support new solutions and continuous improvement.
Ensure secure remote access, customer documentation controls and completion of the Incident Manager checklist.

You will bring

Degree in Engineering, preferably Electronics, Computer Science, Telecommunications or equivalent.
ITIL V4 Foundation and/or ITIL Service Transition certification preferred.
Proven ability to lead technical teams during high-pressure incident situations.
Strong network knowledge; telecom product and Ericsson experience are advantageous.
Ability to assemble the right specialists and resources for effective service restoration.
Sound judgement in balancing event data collection with rapid service recovery.
Calm, assertive communication style with strong customer service skills.
Open-minded problem-solving approach, with strengths in improvement management, data analysis, negotiation and customer success.
Experience coaching and mentoring global support specialists through emergency recovery.
Knowledge of service delivery models, strategy, problem management, performance management, knowledge transfer and Ericsson business processes.
Understanding of the Ericsson portfolio; exposure to machine learning is an advantage.
Strong English communication skills with customers, stakeholders and technical teams.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Australia (AU) || Sydney

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Refine Your Search

machine learning engineering manager jobs in sydney, nsw

Incident Manager

Change Manager

Tech Lead Manager (multiple teams)

Head of IAM

Data Engineering Manager (Snowflake/Databricks) | Sydney

Director of Engineering

Senior Delivery Manager

Technical Specialist

Senior Manager, Data Analytics Consulting

GCP Data Engineer

Business Development Manager (Remote)

Solutions Engineer

Associate Systems Engineer - Windows, Region Services

Senior Manager Artificial Intelligence

Director, Product - Engineering Simulation

Maintenance Technician, Reliability Maintenance Engineering

AI Product Builder (Manager)

Systems Development Engineer

AI Engineer

Manager - Assurance AI Client Services

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