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CRM Specialist

Amplifon -
New South Wales

Apply Now

Job Details

Full-time
3 days ago

Qualifications

CRM software
Sales
Marketing
English
Marketing management
Bachelor's degree
Business Administration
Business
Communication skills
Marketing
Analytics

Full Job Description

Job Description

Changing Lives, Transforming Careers

At Amplifon, we're more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.

Here, you'll find all the support, tools, and opportunities you need to grow, whether it's through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Role Overview

The CRM Go-To-Market Specialist will support the marketing function by driving the execution of CRM strategies across stores and the Call Centre. This role focuses on enhancing customer engagement, ensuring seamless alignment between CRM and Sales, and delivering high-performing, data-driven campaigns to support business growth and customer retention.

You will work closely with cross-functional teams including Retail, Call Centre, Training, and IT to implement CRM initiatives, monitor performance, and continuously improve the customer experience.

Key Accountabilities & Responsibilities

Design and execute in-store CRM operations and personalised strategies
Ensure effective alignment and communication between CRM and Sales teams
Implement and manage a dedicated set of CRM tools within stores
Collaborate with Training and IT to deliver CRM plans, actions, and governance
Monitor CRM campaign performance at store level and share best practices across locations
Develop and implement initiatives to maintain high store engagement
Collect and analyse store feedback, ensuring continuous improvement and closing the loop on campaign execution
Liaise closely with the Call Centre to coordinate CRM activities
Plan and manage monthly campaign delivery schedules
Update scripts and oversee channel-specific tasks to ensure alignment with CRM strategy
Track and optimise campaign performance across multiple channels
Ensure all marketing campaigns are delivered on time and within budget

Background & Skills

University degree required (Ideally Marketing, Business Administration and Communication)
Minimum of 3-4 years' experience in fast-paced, customer-focused environments
Strong knowledge of marketing, CRM, and sales best practices, including processes and tools within highly customer-focused organisations
Strong focus on KPI tracking, performance monitoring, and continuous improvement
Ability to work in cross functionally
Ability to develop marketing strategies based on customer insights that drives business performance
Experience leveraging data and analytics
Internal and external stakeholder management
Excellent verbal (and written) communication skills are essential
The hearing health landscape is changing rapidly, experience with change management is desired
Fluent in English

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.

Ready to take the next step in your career? Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.

Apply Now

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