In-Demand Leader victims Jobs

Team Leader - Intake & Assessment
safe steps —Melbourne VIC
- $63 - $65 an hour
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Team Leader - Intake & Assessment
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Quick Apply
Miyalk Shelter – Crisis Accommodation Team Leader
North Australian Aboriginal Family Legal Service —Nhulunbuy NT
- $105,570.40 - $110,350.76 a year
- Overtime
- CPR Certification
- Management
- Microsoft Office
- Travel reimbursement
- Parental leave
5d
Change Release and SVT Manager
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Specialist Family Violence - Team leader
The Sexual Assault & Family Violence Centre —Warrnambool VIC
- Temporary
- Case management
- Psychology
- Recruiting
- Annual leave
- Parental leave
14d
Service Continuity Manager
Leidos —Melbourne VIC
- Full-time
- Azure
- Databases
- AWS
- Annual leave
Counsellor/Case Specialist
Save the Children Australia —Brisbane QLD
- $46.70 an hour
- Part-time
- Bachelor's degree
- Psychology
- Social Work
- Work from home
11d
Family Violence Case Manager – Culturally and Linguistically Diverse (CALD)
The Sexual Assault & Family Violence Centre —Geelong VIC
- Call employer
- Case management
- Psychology
- Social Work
- Annual leave
- Parental leave
12d
Junior SOC Analyst
Leidos —Canberra ACT
- 12 hour shift
- Communication skills
- Annual leave
Prevention & Education Team Leader
Yoowinna Wurnalung Aboriginal Healing Service —Lakes Entrance VIC
- Employee assistance program
5d
Capacity and Availability Manager
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
Program Manager Family Violence
DPV Health —Melbourne VIC
- $132,000 - $140,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
14d
Retail Associate | Sunglass Hut | PT | VIC | Bourke St
Sunglass Hut —Melbourne VIC
- Call employer
- Sales
- Customer service
- Communication skills
- Health insurance
- Annual leave
1d
Retail Associate | Sunglass Hut | PT | VIC | Myer Werribee
Sunglass Hut —Werribee VIC
- Call employer
- Sales
- Customer service
- Communication skills
- Health insurance
- Annual leave
1d
Specialist Family Violence Practitioner
The Salvation Army —Winnellie NT
- Full-time
- First Aid Certification
- Case management
- Annual leave
- Parental leave
3d
Retail Associate | Sunglass Hut | C | VIC | DFO Southwharf
Sunglass Hut —South Wharf VIC
- Call employer
- Sales
- Customer service
- Communication skills
- Health insurance
- Annual leave
Project Manager - PT
Leidos —Melbourne VIC
- Part-time
- Management
- Organisational skills
- Agile
- Annual leave
End User Services Manager
Leidos —Canberra ACT
- Full-time
- No degree
- Leadership
- Annual leave
Team Leader
Queensland Government —Brisbane QLD
- Temporary
4d
Business Relationship Manager
Leidos —Canberra ACT
- Full-time
- Leadership
- Communication skills
- Negotiation
- Annual leave
12d

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Team Leader - Intake & Assessment

safe steps
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
$63 - $65 an hour

Qualifications

Crisis intervention
Call center experience
Intake
Bachelor's degree
Social Work
Working with Children Check
Leadership

Full Job Description

Posted: 20/07/2026

Closing Date: 21/08/2026

Salary: $63.00 - $65.00

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Community Services and Development,Voluntary, Charity & Social Work

Introduction

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Job Description

THE ROLE

We are looking for an experienced and passionate Team Leader – Intake & Assessment to lead a team delivering immediate crisis support, intervention and referral services to individuals and families affected by family violence. Reporting to the Senior Team Leader – Intake & Assessment, you will play a key leadership role in our statewide 24/7 crisis response service.

This position is responsible for overseeing day-to-day operations, supporting frontline practitioners, managing service performance, and ensuring high-quality, consistent service delivery. As a member of the Client Services Leadership Team, you will help champion best-practice responses and support the ongoing development of our service model.

PAY LEVEL: SCHADS Level 7 - Pay Point 1

CONTRACT TYPE: Permanent, 1.0 FTE or 0.8 FTE

SHIFTS: Various Monday - Saturday

KEY RESPONSIBILITIES

Leadership and Team Management

Lead, coach and support a team of practitioners and senior practitioners.
Conduct quality reviews, performance discussions and ongoing staff development.
Provide specialist practice guidance and support to frontline staff.
Drive a positive, high-performing and client-focused team culture.

Supervision and Capability Development

Provide day-to-day supervision and practice support.
Build team capability through coaching, training and professional development.
Monitor and report against supervision and performance targets.

Service Operations

Oversee daily operations within a 24/7 crisis response call centre.
Manage workflow coordination, service allocations and operational performance.
Monitor risk, service quality and data integrity.
Ensure services align with relevant legislation, frameworks and organisational standards.

Desired Skills and Experience

KEY SELECTION CRITERIA

Essential

Bachelor of Social Work or equivalent qualification.
Extensive experience working in a 24/7 helpline or crisis response environment.
Proven leadership experience managing teams and coordinating services.
Experience leading high-performing teams within a call centre environment and managing performance targets.
Experience providing staff supervision, coaching and development.
Strong understanding of family violence service delivery and crisis response principles.
Excellent communication, stakeholder engagement and problem-solving skills.
Commitment to diversity, inclusion and culturally safe practice.
Current Working with Children Check and willingness to undergo a National Police Check.

Desirable

Completion of MARAM Comprehensive Risk Assessment Training.
Experience in the specialist family violence sector.
Experience managing services within a complex human services environment.
Knowledge of Victorian family violence reforms and service systems.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
Your application will not be considered unless you provide a cover letter and a brief Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

Apply Now

Refine Your Search

leader victims jobs

Team Leader - Intake & Assessment

Team Leader - Intake & Assessment

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Capacity and Availability Manager

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Retail Associate | Sunglass Hut | PT | VIC | Bourke St

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Specialist Family Violence Practitioner

Retail Associate | Sunglass Hut | C | VIC | DFO Southwharf

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Team Leader

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